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Contributor I
Nov 20, 2024 8:09 PM UTC
Solved

Cookiebot blocking embedded form

We have embedded Klaviyo forms on a Shopify website.

When cookie consent is not given, the forms are not shown, so we need help on how to configure cookiebot to make klaviyo cookies necessary.

There is a help article on OneTrust, but we’re using cookiebot... https://help.klaviyo.com/hc/en-us/articles/4764571493275

Anyone here that has the same set-up or knows what to do?

chloe.strange
Community Manager
Nov 26, 2024 12:08 AM UTC

Hi ​@smeyvaert, 

This is an interesting question - I’m wondering if one of our champions might have some experience with this, or can give some more advice? ​@bluesnapper ​@retention ​@DavidV 

~Chloe

3 replies

chloe.strange
Community Manager
Community Manager
Nov 26, 2024 12:08 AM UTC

Hi ​@smeyvaert, 

This is an interesting question - I’m wondering if one of our champions might have some experience with this, or can give some more advice? ​@bluesnapper ​@retention ​@DavidV 

~Chloe

Contributor I
Jan 30, 2025 5:35 PM UTC

Yes, we have the same problem.

Contributor I
Mar 5, 2026 10:51 AM UTC

Same problem here. Answer from support: “just start using OneTrust”.