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Contributor I
January 21, 2026
Solved

customer put something in the cartdrawer but left flow

  • January 21, 2026
  • 1 reply
  • 68 views

Hi, 

I cannot make a flow, see below problem. 

Does anybody know how to fix this?

 

 

    Best answer by Byrne C

    Hi ​@Denisekeijzer,

    This error is occurring because Klaviyo hasn’t received any Added to Cart events from Shopify yet. Once Klaviyo receives an Added to Cart event, you’ll be able to create this flow. I recommend logging into your Shopify account, and then adding an item to your cart, or starting a checkout, entering your email into the box, and then adding an item into the cart. These actions should trigger an Added to Cart event, and you should be able to create the flow.

    If that doesn’t work, let me know.

    1 reply

    Byrne C
    Community Manager
    Byrne CAnswer
    Community Manager
    January 22, 2026

    Hi ​@Denisekeijzer,

    This error is occurring because Klaviyo hasn’t received any Added to Cart events from Shopify yet. Once Klaviyo receives an Added to Cart event, you’ll be able to create this flow. I recommend logging into your Shopify account, and then adding an item to your cart, or starting a checkout, entering your email into the box, and then adding an item into the cart. These actions should trigger an Added to Cart event, and you should be able to create the flow.

    If that doesn’t work, let me know.