I want to know if Klaviyo makes changes to the server's SMTP settings. We used to have an email server that handled shipping update emails, but ever since we set up Klaviyo (via WooCommerce), those emails are no longer being sent.
Hi
So, Klaviyo doesn’t provide direct access as an SMTP server, If you require one, I recommend you use another SMTP provider for your WooCommerce settings. According to WooCommerce’s documentation, here’s the ones they recommend:
However, if you’re using the standard integration between Klaviyo and WooCommerce - you may be able to use one of the WooCommerce Klaviyo events to build a Flow to send a “Shipping Update” depending on what triggers that Flow and then set those messages as a “transactional” email. See this documentation for more info:
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