getting this error while following the documentation on configuring klaviyo with magento2

Question

Klaviyo is unable to connect to Magento Server for OAuth Handshake. Please ensure that both /oauth/token/request and /oauth/token/access are accessible.

Sujal · Accepted Answer

Using Postman:Open Postman:Launch the Postman application on your computer.Create a GET Request:Click the "GET" button to initiate a GET request.Enter the URL:In the URL bar, paste the first endpoint URL:https://[your-magento-store.com]/oauth/token/request(replace "[your-magento-store.com]" with your actual Magento store URL).Send the Request:Click the "Send" button.Expected Response:If the endpoint is accessible, Postman should display a response code in the 200 range (e.g., 200 OK). This indicates a successful connection.The response body might contain additional information depending on your Magento configuration.Repeat for Second URL:Repeat steps 2-4, replacing the URL with the second endpoint:https://[your-magento-store.com]/oauth/token/access.

Sujal · Answer

Klaviyo can't connect to your Magento 2 store (OAuth handshake error). Here's how you can fix it:

Check accessibility: Make sure these Magento 2 URLs are reachable: /oauth/token/request & /oauth/token/access. Use tools like Postman or curl to test.
Review Klaviyo docs: Double-check the Klaviyo documentation you used for specific troubleshooting steps.
Enable Bearer Tokens (Magento 2.4.6+): In Magento admin, go to Stores > Configuration > Services > OAuth > Consumer Settings. Set "Allow OAuth Access Tokens..." to Yes. Save changes.
Look for firewall/security restrictions: Ensure nothing on your server is blocking Klaviyo's access to those URLs.

Let me know how it goes, looking forward to your reply!

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