Guidance on Navigating Indian Payment Issues Due to RBI Regulations

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If I provide the payment invoice number and amount. Can I receive the Stripe payment link from Klaviyo support so we can use an Indian credit card for the transaction.

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stephen.trumbleAnswer

Klaviyo Alum

Hey @adity

Thanks for reaching out for help with your account!

Yes, if you reach out to the support team directly from inside your Klaviyo account, they will be able to help you solve the payment issue with your credit card. In order to protect your privacy and security, we can not take that information through the community.

Hope this helps!

-Stephen

stephen.trumbleAnswer

Klaviyo Alum

Hey @adity

Thanks for reaching out for help with your account!

Yes, if you reach out to the support team directly from inside your Klaviyo account, they will be able to help you solve the payment issue with your credit card. In order to protect your privacy and security, we can not take that information through the community.

Hope this helps!

-Stephen

R

raasra

Contributor I

We are facing similar issue while try to make payment through Indian bank credit card. We get the email from Stripe for confirmation. But clicking on the Confirmation button, nothing happens. As it’s our first payment, we get help from virtual assistance and the discussion goes in loop. The assistant doesn’t event create ticket.

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