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High Bounce Rate - Verizon Media Group

  • February 2, 2026
  • 2 replies
  • 233 views

whereisjad
Expert Problem Solver IV
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A client I work with is experiencing an extremely high bounce rate from the Verizon Media Group. Looking at the recipient activity in my latest campaign, the majority of emails that (soft) bounced were @yahoo.com and @aol.com. I’m assuming there is a correlation between Verizon Media Group and these addresses, but can anyone shed light on what might be going on here?

Recipient activity for the 1 campaign delivered on Jan 30, 2026 shows 21K bounces where 12.6K yahoo.com and 4K aol.com

Bounce Reason would show something like: 

Remote host said: 554 Message not allowed - [PH01] Email not accepted for policy reasons. Please visit https://senders.yahooinc.com/error-codes

 

Best answer by LeChuck

I heard back from Klaviyo support about this:

Between 10:30 AM US Eastern on 01/29/2026 and 11:10 AM US Eastern on 01/30/2026, we experienced elevated bounces across the Yahoo domain.
 
Our deliverability team partnered with Yahoo to determine the root cause, and this issue is now resolved. No further action is required on your end at this time, though messages will not be automatically resent. 

2 replies

  • Contributor I
  • February 2, 2026

I noticed the same with my client and got the same message, even on flow emails that haven’t changed in months.

If anybody can let us know, what exactly the culprit might be, that would be great.


  • Contributor I
  • Answer
  • February 2, 2026

I heard back from Klaviyo support about this:

Between 10:30 AM US Eastern on 01/29/2026 and 11:10 AM US Eastern on 01/30/2026, we experienced elevated bounces across the Yahoo domain.
 
Our deliverability team partnered with Yahoo to determine the root cause, and this issue is now resolved. No further action is required on your end at this time, though messages will not be automatically resent.