Contributor II

Solved

How do Welcome Series work

6 replies
198 views

Hi!

I haven’t set my welcome series to be live, but some people have subscribed already. Will those people get my emails from the welcome series as soon as I push it live?

Flows & automation

This topic has been closed for replies.

EditholaAnswer

Partner

@ChrisEngland
This might work for already existing customers before you created the flow.

Add all the customers who subscribed to list before the date the flow was created.
download the segment
create new list
clone your welcome series and use the new list as the trigger.
Make the flow the flow live and ready and then upload the people that you downloaded from the segment into the new list.
And boom!! they receive the welcome series emails.

I hope this works.

Edith, Klaviyo Partner

S

SeanMcC

Problem Solver III

Chris

When you set it live you have the option to ‘back populate’ the flow and if you do so then customers will start to receive the welcome series as if it had been live when they signed up.

Sean

C

ChrisEnglandAuthor

Contributor II

Thanks so much, Sean!

C

ChrisEnglandAuthor

Contributor II

I just pushed it live and got this message: “Backpopulate FailedFlows with dynamic coupons can't be back-populated.”

Does that mean none of my customers who added their emails before I pushed it live will have the coupon?

EditholaAnswer

Partner

@ChrisEngland
This might work for already existing customers before you created the flow.

Add all the customers who subscribed to list before the date the flow was created.
download the segment
create new list
clone your welcome series and use the new list as the trigger.
Make the flow the flow live and ready and then upload the people that you downloaded from the segment into the new list.
And boom!! they receive the welcome series emails.

I hope this works.

Edith, Klaviyo Partner

Mailbox Manny

Partner - Silver

Yup, what @Edithola said.

@ChrisEngland another community member had the same situation about a year ago, below is a link to the thread, but it’s basically the same was what Edith mentioned:

Subscribe. Segment. Send. Repeat.

C

ChrisEnglandAuthor

Contributor II

Thank you, all!

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