How to you search a sent campaign for a profile?

Hey @Ben,

If you review my response closer, my point on not requiring any manual intervention are for profiles that have unsubscribed and are suppressed. 

If someone unsubscribes from Klaviyo, they’ll be automatically suppressed and excluded from all emails going forward. There’s no manual intervention necessary.

Still, this wouldn’t contradict the fact that managing the consent of profiles/contacts are the responsibility of the account owners. While Klaviyo handles the technical aspect of suppressing individuals that have unsubscribed, you still need to ensure that you have the necessary consent from your contacts to send them emails in the first place. It's about differentiating between Klaviyo's automated handling of unsubscribes and your own responsibility for managing consent.

And each time we’ve checked their profiles in Shopify, Accepts Marketing is set to false.

You had mentioned you aren’t sending emails out via Shopify anymore. If you were solely sending marketing emails out from Klaviyo, I would recommend reviewing these profiles in Klaviyo. From all the above points mentioned - including many of @bluesnapper’s - it’s established that the accepts marketing property wouldn’t be a reliable to dictate consent. Especially since migrating and using Klaviyo as your email service provider.

Instead, reviewing these profiles in Klaviyo would offer you a better picture. If these customers successfully unsubscribed, an unsubscribe metric will be recorded and their consent status would be updated. On the small chance they may have subscribed again but forgot, you’ll notice a subscribed metric too. Lastly, for all profiles that unsubscribed, you’ll notice their profile as being suppressed. 

You can even dive further by reviewing the source of where these contacts have unsubscribed or subscribed from too. 

Regarding opt-outs receiving Klaviyo emails, did you import the opt-outs from CM into Klaviyo's suppression list? This is necessary to ensure Klaviyo won't allow you to send emails to those opt-outs. 

You also never confirmed if you did export those unsubscribed users and imported them to your suppression list in Klaviyo. I would also keep in mind that this is different than creating a standard list or segment and importing your contacts to it as you suggested prior:

we created a segment in Klaviyo called ‘All suppressed’ that captured CM unsubs and we manually add it to each campaign (it was added to the campaign in question).

The suppression list is a unique list and can be found by navigating to Profiles > Suppressed People link in the upper right of that page as mentioned in both the Understanding suppressed email profiles and How to bulk suppress or delete email contacts in Klaviyo Help Center articles. 

If you haven’t already, I would also advise taking a look at some of the help center articles I included below that I think you’ll find helpful:

• Understanding unsubscribes in Klaviyo
• Understanding suppressed email profiles
• Understanding explicit vs. implicit consent
• Understanding consent in profiles

David