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I can't login to Klaviyo.com/dashboard

  • November 3, 2022
  • 2 replies
  • 5337 views
Akselpd
Active Contributor I
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  • Akselpd
  • Active Contributor I
  • 13 replies

Hey everyone,

I am about to onboard a new client who just invited me to his account but I can’t load the Klaviyo Dashboard and I am worried.

 

Here is a screenshot

A - they sent me a new link I am scared to open because picture B isn’t pretty too. 


B - how can I fix that? Or the platform is down 
 


Is this something I can fix myself or it is on @klaviyo’s end? ​​​​​​​

 

Thank you!

Yours,
​​​​​​​Alex ​​​​​​​

Best answer by Dov

Hi @Akselpd,

Thanks for sharing this and no need to worry! We’ll get this squared away.

Give the following a try:

  1. Have your client delete your user 
  2. Have your client re-add you again using the "Add New User" button
  3. Log out of your Klaviyo account
  4. Go to your email inbox
  5. Accept the new invitation

If that does not work, please let us know.

Thanks for being a community member.

View original
Yours, Alex
    Did this topic or the replies in the thread help you find an answer to your question?

    2 replies

    Dov
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    • Dov
    • Klaviyo Alum
    • 1493 replies
    • Answer
    • November 3, 2022

    Hi @Akselpd,

    Thanks for sharing this and no need to worry! We’ll get this squared away.

    Give the following a try:

    1. Have your client delete your user 
    2. Have your client re-add you again using the "Add New User" button
    3. Log out of your Klaviyo account
    4. Go to your email inbox
    5. Accept the new invitation

    If that does not work, please let us know.

    Thanks for being a community member.

    DD
    Akselpd
    1 person likes this
    • Akselpd
      Akselpd
    Akselpd
    Active Contributor I
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    • Akselpd
    • Author
    • Active Contributor I
    • 13 replies
    • November 3, 2022

    I am on it! Thank you for the fast response, Dov! 

    Yours, Alex
    chloe.strange
    1 person likes this
    • chloe.strange
      chloe.strange

    Reply


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