internal alert personalisation

To create a subscription alert in Klaviyo that displays the first and last name of a new newsletter subscriber, follow these steps:

1. Add an Internal Alert Action to Your Flow:

   • In your Klaviyo account, navigate to the desired flow where you want to set up the alert.
   • Drag the Internal Alert action from the sidebar and drop it at the appropriate point in your flow.
   • Specify the recipients (up to 5 email addresses) who should receive this alert.

2. Customize the Alert Message:

   • In the message content, use Klaviyo's template tags to dynamically insert subscriber information.
   • For the first name, use {{ first_name }}.
   • For the last name, use {{ last_name }}.
   • Ensure that these properties are correctly captured in your subscriber profiles.

3. Verify Subscriber Profile Properties:

   • Check that the first_name and last_name properties are being collected and stored in your subscribers' profiles when they sign up.
   • If these properties are missing or incorrectly labeled, the personalization tags will not populate as expected.

4. Test the Alert:

   • Before setting the flow live, test it to ensure that the internal alert emails display the subscriber's first and last names correctly.
   • Use test profiles with the first_name and last_name properties filled to observe if the alert functions as intended.