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Contributor I
January 24, 2022
Solved

Is there a way to Trigger an email when an order has been Delivered using Klaviyo for Big Commerce?

Im looking to add an email to the post purchase flow for when the shipped order is delivered Is this possible in the Big Commerce Klaviyo ?

 

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retention
retentionAnswer
2025 Champion
January 24, 2022

@Bgood - Unfortunately, looking at the list of Events documented below, I don’t think there is a native Bigcommerce Klaviyo event for when an order is Delivered. 

It seems like the last Event in a normal order flow sent to Klaviyo is Fulfilled Order. 

If you’re open to using a third party app, and you are using one of their supported carriers, I highly recommend Aftership which has a native integration with Klaviyo here:

Aftership sends all carrier events to Klaviyo where you can trigger additional Flows and messages, including delays, in transit, and delivered notification.  

Hope that helps!

Joseph Hsieh // retentioncommerce.com // X: @retention

1 reply

retention
Partner - Platinum
retentionAnswer
2025 Champion
January 24, 2022

@Bgood - Unfortunately, looking at the list of Events documented below, I don’t think there is a native Bigcommerce Klaviyo event for when an order is Delivered. 

It seems like the last Event in a normal order flow sent to Klaviyo is Fulfilled Order. 

If you’re open to using a third party app, and you are using one of their supported carriers, I highly recommend Aftership which has a native integration with Klaviyo here:

Aftership sends all carrier events to Klaviyo where you can trigger additional Flows and messages, including delays, in transit, and delivered notification.  

Hope that helps!

Joseph Hsieh // retentioncommerce.com // X: @retention