Klaviyo not working

4 replies
246 views

Hi everyone, since yesterday my account is not working. I can’t create, clone or modify an existing campaign, flow or segment.

I’ve tried reaching to customer support but it’s also not working.

Anyone is having the same issue?

Campaigns & channels

This topic has been closed for replies.

alex.hongAnswer

Klaviyo Alum

Hi there @RodrigoDanino98 ,

Welcome to the Community and apologies for the inconvenience.

I saw that a ticket was created under your emails so I would check your inbox and spam folder since there was a response issued out.

If you cannot perform any action it could be that permissions was changed on a shared account. But to check, can you show or explain more of what issue occur when trying these actions?

Thanks,

Alex

alex.hongAnswer

Klaviyo Alum

Hi there @RodrigoDanino98 ,

Welcome to the Community and apologies for the inconvenience.

I saw that a ticket was created under your emails so I would check your inbox and spam folder since there was a response issued out.

If you cannot perform any action it could be that permissions was changed on a shared account. But to check, can you show or explain more of what issue occur when trying these actions?

Thanks,

Alex

R

RodrigoDanino98Author

Contributor I

Hi, yes it’s already working. Thanks!

K

kraycharles

Contributor II

i am having this issue too… how did you resolve it?

R

RodrigoDanino98Author

Contributor I

I waited like 1-2 hours and it worked again. I also sent a DM to the official Klaviyo twitter account and they created a customer support ticket but it got fixed faster.

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