List Upload Issues?

3 replies
170 views

Anyone else having issues uploading list. My progress bar freezes?

Thanks so much,

Julie

This topic has been closed for replies.

alex.hongAnswer

Klaviyo Alum

Hi @JulieBac,

Thanks for posting to the Community! I hope I can provide some guidance with this issue you are running into.

I have seen that sometimes, users have also reported this issue here and there with list import freezing. It would be difficult to say what is the exact reason with us seeing the list. Do you happen to have any errors showing up?

We also have documentation regarding list import troubleshooting that goes over some other common issues that might happen when trying to upload a list.

Hope one of those solutions in the documentation helped! Have a good day.

Alex

alex.hongAnswer

Klaviyo Alum

Hi @JulieBac,

Thanks for posting to the Community! I hope I can provide some guidance with this issue you are running into.

I have seen that sometimes, users have also reported this issue here and there with list import freezing. It would be difficult to say what is the exact reason with us seeing the list. Do you happen to have any errors showing up?

We also have documentation regarding list import troubleshooting that goes over some other common issues that might happen when trying to upload a list.

Hope one of those solutions in the documentation helped! Have a good day.

Alex

J

JulieBacAuthor

Contributor II

Thanks Alex… It was strange because I received the email saying it was complete. But every time I uploaded it appeared frozen. Well the good new is that I was able to complete my segment. Thanks again for your response!

alex.hong

Klaviyo Alum

No problem @JulieBac! That’s odd but I am glad to hear that it all worked out!

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