Privacy issue in Shopify Klaviyo Integration

Forum|Forum|3 years ago
December 16, 2022
11 replies
1065 views

Hi,
the Shopify Klaviyo integration is causing a privacy issue:
Shopify Apps are supposed to integrate with the Shopify Customer Privacy API. This API allows Cookie banners to change the consent/privacy state of a given user.
Source:
https://shopify.dev/api/consent-tracking?shpxid=1bb96289-AA05-4C06-5918-3BEFBDF10957

The Shopify Klaviyo App sets the __kla_id cookie before a user gives consent. If a user denies cookies and the Customer Privacy API is triggered to update the user’s consent state, the Klaviyo App ignores the user’s preference.

Do you have a solution for this or are you waiting for a wave of legal actions that hits your clients?

This topic has been closed for replies.

Best answer by David To

Hey @IKT,

In case you may have missed our recent announcement on this topic, I’ve shared it below:

To put it simply, Klaviyo will adhere to the Customer Privacy settings you’ve enabled per the Shopify’s Customer Privacy API.

David

Show previous replies

Jakub

Partner - Silver

Hello Community,

It's great that the Shopify cookie banner is now functional. However, for stricter markets like Germany, the Shopify cookie banner is insufficient because it does not display a cookie list under the preference center. My question is: can this be achieved with OneTrust? We still see the __kla_id cookie being triggered without prior permission from the cookie banner.

The only solution we've found is to disable web tracking by removing the Klaviyo JS embedded in Shopify, but this results in the popup functionality ceasing to work.

-=JB=-

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