Even that I am currently on a free plan on 250 subscribers and 500 e-maila, I have reached my limit. I am trying to pay with a lot of different ways, Revolut dobit cards… But it always seems that my checkout can’t be complete with no further explanation. I have write an e-mail to Klaviyo Because I need their help, but they simply do not respond. I am not happy with their Customer support and app in general.
Can someone here help me please? Thank you
Hey
Sorry you’re having trouble upgrading your plan! I noticed that you currently have an open ticket with our support team, and they’ve managed to get in touch with you via email - if you’re still noticing issues when attempting to upgrade your plan, I’d recommend letting our support team know, so they can provide information specific to your account via email.
As a general guideline, we recommend ensuring the cards you try have sufficient funds, their information is entered correctly, and that you’ve attempted these transactions on a regular browser and an incognito window to rule out device issues.
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