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Contributor I
September 1, 2021
Solved

Product image not showing up when I preview or send a test email

  • September 1, 2021
  • 3 replies
  • 997 views

I have created the Instagram rss xml feed and configured in Email template, Its working.

But Product image not showing up when I preview or send a test email.

How to resolve it?

    This topic has been closed for replies.
    Best answer by stephen.trumble

    Hey @thileban 

    Thank you for reaching out to the Klaviyo Community! Happy to help facilitate!

    @mia  recently asked about this same subject! In this community post there is a discussion on using Instagram content in your emails and how to troubleshoot why the images are not showing up including how to test your feed . Please give these suggestions a review! 

    Thank you for being a member of the Klaviyo Community!

    3 replies

    stephen.trumble
    Klaviyo Alum
    September 1, 2021

    Hey @thileban 

    Thank you for reaching out to the Klaviyo Community! Happy to help facilitate!

    @mia  recently asked about this same subject! In this community post there is a discussion on using Instagram content in your emails and how to troubleshoot why the images are not showing up including how to test your feed . Please give these suggestions a review! 

    Thank you for being a member of the Klaviyo Community!

    -Stephen
    thilebanAuthor
    Contributor I
    September 2, 2021

    Hey @stephen.trumble,

    I have tested from Email Template --> Preview and used “Send as an email” option.

    Its working fine links are updating, But some images are not loading properly when receive email.(Its a network issue?)

    I am following this link : https://help.klaviyo.com/hc/en-us/articles/360004384031-Using-Instagram-Content-in-Campaign-Emails

    I have using this code on Email template

    {% for item in feeds.Instagram.rss.channel.item|slice:":3" %}
    <table style="display:inline-block; margin-left:auto; margin-right:auto">
    <tbody>
    <tr>
    <td style="padding-right:15px;padding-left:18px; width:150px"><a href="{{ item.link }}">
    <img src="{{ item|lookup:'media:content'|lookup:'@url' }}" style="margin: 1px; max-width: 150px; height: auto;" /></a>
    </td>
    </tr>
    </tbody>
    </table>
    {% endfor %}
    stephen.trumble
    Klaviyo Alum
    September 2, 2021

    Hey @thileban !

    Thank you for reaching back out so quickly for the Klaviyo Community to help you get this solved! 

    @Dov responded to the Community post from Mia that I shared with you above with a more indepth solution. Dov talks about updating your data feed, image formatting, URLs and errors that occur in Outlook. Please review his response at the bottom of the thread. Hopefully one of his suggestions will help you!

     

    -Stephen