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Review Stars not linking to product

  • February 13, 2025
  • 2 replies
  • 23 views

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Hello,

I want to preface this by stating that I am still in testing mode as I don’t know if that will cause the issue I am having but I need to make sure the links work before sending to customers.

I am trying to set up product reviews from a Klaviyo review flow. I’ve used the template provided but the links are not taking me to the Review Submission Form. I want to use the stars as a link to my Review Submission Form for the specific product that my customer has purchased THEN I want that review to appear on the website (if it is within my set parameters).

This is the section of the review email that’s giving me trouble

 

When a customer selects a Star rating this is the link

When I “Preview & Test” the email flow this link in the test email takes me here

How do I change the links to direct to the Review Submission Form?

Does the Review Submission Form need to be embedded on the website and if so, how is this done?

Best answer by Christiannoerbjerg

Hi ​@HandsHere 

I think the problem arises, because you’re testing the review link in the preview mode inside of the e-mail, instead of clicking in a test mail. 

Can you confirm, if this is the way, that you have been testing it? :-) 

Christian Nørbjerg Enger
Partner & CPO
Web: Segmento.dk
LinkedIn: @christianfromsegmento
Voldbjergvej 22b, 8240 Risskov

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2 replies

Christiannoerbjerg
Expert Problem Solver II
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Hi ​@HandsHere 

I think the problem arises, because you’re testing the review link in the preview mode inside of the e-mail, instead of clicking in a test mail. 

Can you confirm, if this is the way, that you have been testing it? :-) 

Christian Nørbjerg Enger
Partner & CPO
Web: Segmento.dk
LinkedIn: @christianfromsegmento
Voldbjergvej 22b, 8240 Risskov


emma.owens
Community Manager
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  • Community Manager
  • 64 replies
  • February 18, 2025

@HandsHere Following up here, were you able to resolve this issue?