Contributor I

Solved

Shop Currently unavailable

4 replies
920 views

Hiya,
Trying to integrate with a shopify store but keep getting the error that the shop is unavilable. Anyone know why this might be?

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Klaviyo Employee

Hello @CamFD,

Thanks for sharing your question with the Klaviyo Community!

When you’re trying to integrate your Shopify store with Klaviyo and are receiving an error message saying your shop is unavailable, this is typically caused by entering an incorrect Shopify URL. This can happen if the URL structure wasn’t correct or if there were any typos when spelling out the URL. A leading or trailing space at the beginning or end of the URL may cause this issue as well.

My colleague @Dov, also had a great comment recently and resource on how to verify your shop URL in the Community post below:

I hope this helps!

David

Klaviyo Employee

Hello @CamFD,

Thanks for sharing your question with the Klaviyo Community!

When you’re trying to integrate your Shopify store with Klaviyo and are receiving an error message saying your shop is unavailable, this is typically caused by entering an incorrect Shopify URL. This can happen if the URL structure wasn’t correct or if there were any typos when spelling out the URL. A leading or trailing space at the beginning or end of the URL may cause this issue as well.

My colleague @Dov, also had a great comment recently and resource on how to verify your shop URL in the Community post below:

I hope this helps!

David

CamFDAuthor

Contributor I

Hi David! Thanks for the reply - that was the issue :)

Contributor I

Hi I’m having this issue however it’s not any spelling error with my url.

My website was password protected and i’ve removed this and still having this issue

Community Manager

Hi @src,

Is this still an issue? This article is helpful in identifying URL issues on this topic. Hope this helps!

~Chloe