Hi, can anyone help me with this issue? I tested starting checkout and placing an order on my website, but these events are not showing up in Klaviyo metrics. How can I resolve this? My abandoned checkouts are showing in the Shopify admin, but Klaviyo is not tracking these actions.
Page 1 / 1
Hi
Thank you for posting your question in the community, and I am sorry you are having some issues with the Shopify event. The first place to start is to make sure the Shopify integration with Klaviyo is completed and verified.
In the left-hand menu, scroll down to the Integrations section.
Then, you’ll want to a.) see the Shopify App, and b.) verify the status is Enabled.
Even if you see its Enabled, I would click on “Shopify” to enter the settings for the integration. While Checkout Started and Placed Order are part of the native integration, I would also be sure you have set up the Onsite Tracking.
And make sure you are correctly syncing contacts from Shopify to Klaviyo.
At the bottom, you’ll see the Recent Data section where Placed Order and Checkout Started events are being logged and how recently they’ve fired.
Now if all of this is set up, my best recommendation would be to disable/delete the integration and then re-integrate it fresh.
If all this looks good, you might need to contact Klaviyo support for additional troublshooting, but in my experience 99% of the time, if you disable/delete and reintegrate Shopify, it will start working without any issues.
Please let us know if you have any additional questions or issues.
Hi
Thank you for posting your question in the community, and I am sorry you are having some issues with the Shopify event. The first place to start is to make sure the Shopify integration with Klaviyo is completed and verified.
In the left-hand menu, scroll down to the Integrations section.
Then, you’ll want to a.) see the Shopify App, and b.) verify the status is Enabled.
Even if you see its Enabled, I would click on “Shopify” to enter the settings for the integration. While Checkout Started and Placed Order are part of the native integration, I would also be sure you have set up the Onsite Tracking.
And make sure you are correctly syncing contacts from Shopify to Klaviyo.
At the bottom, you’ll see the Recent Data section where Placed Order and Checkout Started events are being logged and how recently they’ve fired.
Now if all of this is set up, my best recommendation would be to disable/delete the integration and then re-integrate it fresh.
If all this looks good, you might need to contact Klaviyo support for additional troublshooting, but in my experience 99% of the time, if you disable/delete and reintegrate Shopify, it will start working without any issues.
Please let us know if you have any additional questions or issues.
Thank you for your response. I checked my integration settings and everything seems fine. Should I disable the Shopify integration and then re-enable it before testing again?
Hi
Thank you for posting your question in the community, and I am sorry you are having some issues with the Shopify event. The first place to start is to make sure the Shopify integration with Klaviyo is completed and verified.
In the left-hand menu, scroll down to the Integrations section.
Then, you’ll want to a.) see the Shopify App, and b.) verify the status is Enabled.
Even if you see its Enabled, I would click on “Shopify” to enter the settings for the integration. While Checkout Started and Placed Order are part of the native integration, I would also be sure you have set up the Onsite Tracking.
And make sure you are correctly syncing contacts from Shopify to Klaviyo.
At the bottom, you’ll see the Recent Data section where Placed Order and Checkout Started events are being logged and how recently they’ve fired.
Now if all of this is set up, my best recommendation would be to disable/delete the integration and then re-integrate it fresh.
If all this looks good, you might need to contact Klaviyo support for additional troublshooting, but in my experience 99% of the time, if you disable/delete and reintegrate Shopify, it will start working without any issues.
Please let us know if you have any additional questions or issues.
Oh, thank you so much! I deleted the integration, uninstalled Klaviyo from Shopify, then reinstalled Klaviyo and re-enabled the Shopify integration. Now I can see “Started Checkout” and “Placed Order” data showing up in the metrics. I really appreciate your help—thank you so much!
Reply
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentials
Log in with KlaviyoEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.