This feature is in “beta” and Klaviyo admits there may be bugs...but this would be a pretty big bug.
I set up the “social auto-replies" Instagram integration and set the trigger word to be "launch" (with and without quotes).
The automation trigger is working if someone sends a DM (direct message) with the trigger word, but it is NOT working if they comment with the trigger word (which is the method I would prefer to use).
I have confirmed that everything is (or seems to be) configured correctly according to the Klaviyo help doc ( https://help.klaviyo.com/hc/en-us/articles/41741460845339 ) including…
- Both 'comments' and 'dm' are selected as the listening triggers
- the Instagram account is a business account;
- the post in question is not a collab post;
- the keyword 'launch' is not being used elsewhere in the account;
- I tested it with 4 *public* Instagram accounts (it won’t work with private IG accounts)
Has anyone been able to get this to work when someone COMMENTS the trigger word?
Thanks in advance for any help / advice!
