We are regularly seeing very high bounce rates to Virgin Media email addresses. Apart from ceasing to send email to Virgin Media addresses, has anyone navigated this before and knows what could be happening and how to stop it?
Solved
Virgin Media - High Bounce Rate
+2Best answer by Fario Consulting
Hi,
You could create a segment excluding all Virgin Media email addresses and suppress them in your campaigns and flows if they have bounced even once.
Also I know some ISPs (such as Xfinity) have a Postmaster tool...in case Virgin Media has one too I would suggest checking it out
This topic has been closed for replies.
Hi,
You could create a segment excluding all Virgin Media email addresses and suppress them in your campaigns and flows if they have bounced even once.
Also I know some ISPs (such as Xfinity) have a Postmaster tool...in case Virgin Media has one too I would suggest checking it out
+10Hey
I agree with
Check some of the profiles so see if they are genuine customers also as they may be multiple spam accounts that would always bounce that have subscribed.
Lastly i would just triple check your domain settings, check all the DNS settings are set up correctly and the status is green. And also just checking all your DMARC/DKIM settings for your domain are all in the green too.
+15Hey
As
From my experience, we’re seeing very different results for various clients, which is sending to Virgin Media inboxes - So i think the best way would be to tag those subscribers and include those in a segment to see the actual impact.
Hope that helps! :-)
Christian Nørbjerg Enger
Partner & CPO
Web: Segmento.dk
LinkedIn: @christianfromsegmento
Voldbjergvej 22b, 8240 Risskov
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