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Contributor I
September 12, 2025
Solved

Welcome Flow not sending emails

  • September 12, 2025
  • 1 reply
  • 121 views

I have followed all of the instructions in this thread and left my comment at the bottom but it is still not working: 

 

 

 

Best answer by ross_hopkins

Hi ​@RadiantMinds 

Sorry that you’re still facing problems even though you’ve followed that thread.

One thing I would highlight though is that you can turn off smart sending. You would do this per email action in the flow itself:

You can also click the email step and then on the right hand side, at the top, click “View Details” under the “Performance” section. Then click on “Recipient Activity” and then see if there are any profiles under “Skipped”. 

Can I ask as well, are Campaign emails being received successfully? I ask because I would want to rule out any deliverability issues.

Thanks,

Ross

1 reply

ross_hopkins
Expert Problem Solver II
2025 Champion
September 15, 2025

Hi ​@RadiantMinds 

Sorry that you’re still facing problems even though you’ve followed that thread.

One thing I would highlight though is that you can turn off smart sending. You would do this per email action in the flow itself:

You can also click the email step and then on the right hand side, at the top, click “View Details” under the “Performance” section. Then click on “Recipient Activity” and then see if there are any profiles under “Skipped”. 

Can I ask as well, are Campaign emails being received successfully? I ask because I would want to rule out any deliverability issues.

Thanks,

Ross