Hey there,
I keep getting an error message when I try and set up SMS messaging in Klaviyo. For some reason I was able to set it all up during the tutorial but I was never able to verify a phone number to actually use.
I try and redo it all now and I am unable to get past a certain point in signing up.
This is the error I keep receiving . I get it after filling out the company information part of the setup.
Any help is appreciated!
Thank you
Hi there
Thanks for sharing your question with us, happy to help!
Do you mind sharing if you’re still experiencing this issue? Sometime this can occur as a temporary issue and can be fixed by attempting the following troubleshootings steps:
Thanks for participating in the. Community!
-Taylor
hello, i am getting this very same error message and I’ve tried everything, especially tried activating sms several times and all i get is the same error
Hi
This issue can happen sometimes if your Organization name contains too many numbers or invalid characters. Your organization name is used to create a Branded Sender ID (one of the mobile sending numbers), so I’d recommend ensuring that there are no characters like a trademark/copyright symbol in your organization name.
Additionally, after you’ve ruled this out, could you try setting this up in incognito mode, to see if you’re dealing with a browser issue? Finally, if that doesn’t work, I’d encourage you to reach out to Klaviyo.com/support, and our support team can take a closer look at this for you to see why this is happening.
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