News & Announcements
Get updates on new releases, company news, and any other important details here.
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Hello Community!Klaviyo has identified an issue leading to disruptions when accessing the Klaviyo Developer Portal and Klaviyo Academy due to an issue with an upstream provider.You can follow along to receive automated updates related to this incident by subscribing via the incident specific page or our Klaviyo Status page!As always, thank you for your patience as our team works to resolve this incident!David
Happy Valentines Season Everyone! I’m sure it’s not that much of a secret by now, but you all are our special valentines and we are absolutely head over heels for our Community members! Speaking of things near and dear to our hearts this lovey-dovey season, our mission is to nurture an inclusive platform for inspiration, strategic advice, and meaningful collaboration. What makes our Community special is the ability for our users to engage in peer-to-peer support and offer solutions or best practices to others looking for answers or advice. We want to celebrate and give a Community Shoutout to users who are embodying this collaborative and helpful spirit by going out of their way to offer guidance to others in our Community! A big thanks to these users: @bricatfree @Travis @Spark Bridge Digital LLC @vitbarreto @cdetdi Hot Tip : Check out @Travis’s helpful response to our own @vitbarreto’s question on how to get the most bang for our buck when it comes to collecting customer inform
Welcome to our first Monthly Product Announcement! Every month we’ll be providing you with an overview of the most recent product updates. Identify and track Apple Privacy OpensNavigating the post-iOS 15 landscapeNow you can track and analyze open rates that could be impacted by Apple’s Mail Privacy Protection—letting you get a more accurate measure of email open engagement. Take this data, use it for good, and further personalize emails based on engagement. Get your custom report. Flow library improvementsFind your flow fasterThe Klaviyo flow library is now faster and more intuitive than ever before. And the best part? You can now browse by goal, making it easier to understand what each flow can accomplish for your business. Find your flow. Custom fonts in email templatesCreate emails tailored for your brandHaving control over fonts was the #1 request from Klaviyo customers. And now with the updated Template Editor, you can use custom fonts for your emails—no code required. Learn how.
Hi there Community Members! Happy Lunar New Year to those that celebrate and I hope your January was full of new discoveries, fun memories, and amazing marketing strategies!Starting with last month, I wanted to present everyone with a small recap of each month going over some popular topics we’ve seen pop up in the Community, as well as offer some resources that are related to the most common subjects. We hope that this will provide both a monthly recap of resources for trending topics for specific months and we can see how we’ve all progressed in our Community journey here over time. We hope that you gain as much out of this as we do and hope to see all of you excelling with the Klaviyo product and sharing your knowledge with other community members as well!Popular TopicsThrough the month of January, we saw that the three most popular posts all had something to do with design and customization! It’s great to see that our Community has taken the next step to level up their marketing an
Community’s New LookHello Klaviyo Community!Here at Klaviyo, one of our values is to always put the customer first. With that, we are thrilled to announce some exciting changes we’ve made to the Community homepage, including: -No more Introduction bar! Introduce yourself to your fellow community members in our welcome thread! We’d love to learn more about you.-No more “Tags” or “Recently Solved topics” sections! Search for a topic of interest using the main search bar or the Categories section.*Did you know searching using the main search bar from the Community homepage will generate search results from our Help Center, Academy & Community topics? -No more quick links at the top of the page! Why? All threads in Community can be accessed quickly and precisely using our Categories section! Use Categories to easily navigate through the Community, or simply search for your question in the main search bar. Still haven’t found what you’re looking for or in need or further strategic guida
Get More From Your WooCommerce Store - An Entrepreneurs Guide to WooCommerce Extensions WooCommerce merchants looking for guidance on investing in their store - look no further! Klaviyo has partnered with leaders from top WooCommerce extensions to bring you all the advice you need! Make your brand stand out and get the most out of the traffic visiting your site. This ebook guide will provide insights on the best WooCommerce extensions for new ways to grow, including: Reviews Packaging Payments Shipping Created in partnership with Klarna, Arka, ShipStation, DNA Payments, and Trustpilot. Check out our eBook Guide Now!
Hello Community members!Klaviyo has identified an issue leading to disruptions when accessing the Klaviyo Help Center due to an issue with an upstream provider. Support ticket creation may be delayed as a result. Our engineering team is working to restore availability as quickly as possible.In the interim, please search through our Community Forum for additional resources. Additionally, we have created a temporary version of our Help Center here: https://klaviyo.zendesk.com/hc/en-usWe are continuing to investigate this issue and will provide further updates on our Public Status page. To receive automated updates pertaining to this specific incident, we recommend subscribing to the incident by clicking the Subscribe option near the top. Thanks for being a part of the Klaviyo Community!David
Happy New Year Community! Let’s get started with our first edition of Community Shoutouts for 2022! Our mission is to nurture an inclusive platform for inspiration, strategic advice, and meaningful collaboration. What makes our Community special is the ability for our users to engage in peer-to-peer support and offer solutions or best practices to others looking for answers or advice. We want to celebrate and give a Community Shoutout to users who are embodying this collaborative and helpful spirit by going out of their way to offer guidance to others in our community! A big thanks to these users: @sourabh @Tomb @Samantha @nzRick @jennym @siddhantmehandru Hot Tip : @siddhantmehandru shared why building Custom Reports in Klaviyo could be advantageous for your business strategy. Thanks for going out of your way to share this tip with the Community! Check out this conversation they started to learn more! Question to the Community : What advice do you have to share with others a
It has been quite the year and we are excited for all that is to come in 2022. Check out the video below for a special message from the team. During this reflective time of the year, we want you to know that we are so appreciative of the community that you are helping to build here at Klaviyo.Thank you for being a part of Community in 2021 and we look forward to continuing to learn with you in 2022! We wish you success, health, and happiness in the year ahead! Check out our 2021 Community Shoutouts as well!
Good morning Community!Due to an ongoing AWS incident, we are experiencing a range of degradations in the Klaviyo application. This includes elevated error rates using the Klaviyo app, processing signup form events, and delays in analytics processing. We are continuing to investigate this issue and will provide further updates on our Public Status page. To receive automated updates pertaining to this specific incident, we recommend subscribing to the incident by clicking the Subscribe option near the top. Thanks for being a part of the Klaviyo Community!David
Hi, Klaviyo Community!We recently hit our 1-year anniversary! 🎉We are so grateful for all your continued support & engagement on this journey – we cannot thank you enough. Before we dive into some exciting new updates 🚨 let’s take a look at the year in review. 5,641 total number of Community users 2,873 topics created 7,907 total comments made 1,912 badges obtained by Community members 678,776 page-views Here are some top leaders in the Community that helped us get here! 💯 @retention – 8029 points @Mailbox Manny – 4059 points @Bobi N. – 2487 points @Omar – 996 points @wernstrom – 626 points Thank you, all! In honor of our first birthday, we have some very important updates that will impact how you interact within the Community. 🚀 A New Gamification Experience Your engagement in the Community makes all the difference, and learning from unique perspectives that only peers can offer allows us all to succeed. To further reward and recognize engagement, we are la
Wow, what a year it has been in the Community! As the end of 2021 is quickly approaching, we thought it best to take some time and reflect on all that has happened here in our Community! Each one of you help create a vibrant place of belonging and peer-to-peer support here in our Community. The participation of our users defines our Community, so let’s look back and see who has molded our Community most this year! Giving the Gift of Product Knowledge: Thank you to these users who offered the most responses in the Community and shared their product knowledge or needed advice with their peers! @retention @Mailbox Manny @Bobi N. @wernstrom @DavidSandel @Doubleo @Trish @MikeH Giving the Gift of Curiosity: These users added value to the Community by asking the most questions, allowing others, who might need similar answers, a way to gain knowledge by viewing their posts! @wernstrom @Doubleo @sachin16 Giving the Gift of Problem Solving: These users not o
Hey Community! Due to an ongoing AWS incident, we are experiencing a range of degradations in the Klaviyo application.We are experiencing webhook processing delays across integrations that use webhooks including Shopify, BigCommerce, Stripe, and Aftership. Flows triggered by these events may be impacted.Beginning at 12:15 pm US Eastern time, 84% of form analytics are not being captured. We will continue to provide updates pertaining to this incident on our Klaviyo Status page. You can also receive automated updates on this outage by Subscribing to the incident.Thanks for being a part of the Klaviyo Community!David
Hi Klaviyo Community, My name is Shannon and I’m a technical writer on the Customer Education team. Today, I’m excited to announce that we’ve launched our first-ever Klaviyo Developer Portal. The Developer Portal will make it easy to navigate Klaviyo’s APIs and new developer guides to drive customer growth. If you’re building a new Klaviyo application, integration, or are interested in becoming a Klaviyo tech partner, the Developer Portal is the perfect resource to get you started and help you along your journey. Check it out at developers.klaviyo.com! The launch of the Klaviyo Developer Portal is one more step to making Klaviyo a platform that developers love. We are excited to continue to grow our developer experience in early 2022, so stay tuned for more! If you have any feedback on the Developer Portal or your experience developing with Klaviyo’s APIs in general, we’d love to hear from you. You can submit your feedback via the form in the site footer - click on Submit API Feedback.
Klaviyo is currently experiencing Delays on Toll Free numbers sending MMS. Please visit the Klaviyo Status page for more details
Hey Community!Klaviyo is currently experiencing delays in Toll Free numbers sending MMS due to a limitation in downstream capacity. This incident began on Friday, November 26 shortly before 10:00 AM Eastern Standard Time. Campaigns, Preview Sends, Flows, Conversations, and Keywords may be impacted. For upcoming sends, we recommend using SMS campaigns.We are actively working to reduce delays and will continue to provide updates on our Klaviyo Status page. You can also receive automated updates on this incident by Subscribing to this incident.Thank you for your patience and have a happy BFCM!David
Hey Community! Can you believe it’s already November?! We can’t either! We are back with another edition of our Community Shoutouts. Our mission is to create a collaborative space for our users to learn, grow, and share with one another as they progress as e-commerce businesses. What makes our Community special is the ability for our users to engage in peer-to-peer support and offer solutions or best practices to others looking for answers or advice. We want to celebrate and give a Community Shoutout to users who are embodying this collaborative and helpful spirit by going out of their way to offer guidance to others in our community! A big thanks to these users: @ryonwhyte@JayH@thejadeleaftea@Mailbox Manny Hot Tip : @JayH shared with the Community that Woocommerce users can use Smart Coupons to create bulk coupons. Thanks for the tip! Check out the conversation here to learn more! Question to the Community : Do you have any tips or tricks to share about coupons and how you
In our October Klaviyo Product Event, we announced new ways to leverage your unique brand to build strong connections with your audience. We introduced new features for email and SMS that were designed to enable you and your team with faster and more efficient ways to bring your campaign ideas to life. The value that comes with having your email and SMS channels under one roof cannot be understated. Catch the highlights on our event recap post for exciting new features available now. Klaviyo makes it easy to find the inspiration you need to create your own campaign.Showcase: A gallery of high-performing email designs and copy created by real Klaviyo users to provide you with the inspiration you need to fuel your own successful campaign.Bring your creative ideas to life. Template Editor Improvements: Updated with a fresh, friendly interface. Upgraded features make designing a more intuitive experience so you can bring your brand to life with minimal effort. Choose from dozens of beautif
Hi Community, Anthony here from the Product Marketing team at Klaviyo 👋 with another new feature update for SMS! 🚀I’m excited to share big news about Klaviyo’s Shopify integration: Consent at checkout is now available! One of the best ways to grow your SMS subscriber list is to collect consent when your customer is placing an order—and now it’s easy. This enables Shopify users to collect SMS consent from high-intent customers, quickly grow their SMS subscriber list, and send targeted text messages (e.g.abandoned cart) to far more visitors. Find out more about how consent at checkout can help you grow your SMS list in our latest blog post. Ready to start seamlessly collecting consent? Read our step-by-step guide on how to set up consent at checkout.
Hi Community, I’m Anthony from the Product Marketing team at Klaviyo 👋, and I’m so excited to announce that SMS is now available in Australia! 🇦🇺 🎉With Klaviyo SMS, you can use one trusted platform for both email & SMS – allowing you to collect consent, build lists and segments, send targeted messages, and get an accurate report on your performance in one place. Klaviyo email customers who add SMS see an average ROI of 122x! With an internationally flexible pricing model, you don’t have to budget how many messages you are going to send in each country and be locked in parallel plans. Plus, flexible contracting means Klaviyo has to prove its value to you month-over-month. Want to get started with SMS? Go directly into your account or talk to an expert today. Interested in learning more about how to succeed with SMS in Australia? Join us for a webinar with our platinum partner, Andzen, on October 6 at 11 AM AEST to see how Australian brands are using SMS to drive more revenue
Hey Community! Our mission is to create a collaborative space for our users to learn, grow, and share with one another as they progress as e-commerce businesses. What makes our Community special is the ability for our users to engage in peer-to-peer support and offer solutions or best practices to others looking for answers or advice. In fact, this is what makes our Community not only special, but thrive! We want to celebrate and give a Community Shoutout to users who are embodying this collaborative and helpful spirit by going out of their way to offer guidance to others in our community!Thank you for your positive impact over the last month!@retention @tiebar @Reestar @Diyafury Let’s congratulate them and share any stories of how you’ve been impacted by these four users! We’d love to hear it!
Hello, Klaviyo Community! I’m Marissa on the Customer Education team. You may have noticed that Customer Ed. and Community have been busy expanding the variety of resources we offer to help you own your destiny and grow your business using Klaviyo. From launching an Academy website with strategy-based courses and a brand new product and SMS certification program, to creating this very Community last year, there are now many more ways for you to learn with Klaviyo. But with all these new options, how do you know which is best for you? I’m excited to announce that today we launched a unified search experience on our Help Center to guide you to the right resource, regardless of where it lives! Unified search means that you can now search across the Help Center, Academy, and Community – all from our Help Center website. This experience is similar to the one already available on the Community. As we continue to expand our resource offerings, we will also expand this functionality so that y
Hi Community, I’m Anthony from the Product Marketing team at Klaviyo, and I’m so excited to share a new feature that will allow you to easily enhance style & personalization in your forms. I present to you...Side Images in Forms! No longer do you need to have a workaround to add a side image in your form – now, all forms can contain side images. Some additional details: Each step of a form can have a different side image, which allows you to further tailor relevant images for each step’s messaging. (Remember, we recently launched Multi-Step Forms!) Side images by default will not show on mobile, so forms retain a smaller width and work better on smaller screens – this can always be adjusted in settings. Adding side images is available in the form builder today. Check it out here! For any questions, please refer to the article: How to Add Side Images in Signup Forms, or leave a comment in the thread below.We would LOVE to see some examples of how you are going to use this
Ownership means so much to a business: your brand, your data, your customer relationships. You’ve worked hard to build it all. At our second Klaviyo Product Event, we announced new ways to grow your business without sacrificing ownership.Catch the highlights on our event recap post, and check out the video of all the exciting new features available now. Which of the features we released will you try first? We’d love to hear how you plan to incorporate these into your marketing strategy. Let us know in the comments below! Make sure to join our Post-Klaviyo Product Event Live Q&A session tomorrow to ask your questions on the product features covered from the event! Looking for more helpful resources?Price Drop Triggers - Price Drop Triggers are simple automations you can set up in minutes.* They alert your text and email subscribers when a product they’ve fallen in love with—but couldn’t afford originally—goes on sale at a lower price. Set up a Price Drop Trigger Guide to Creatin
Hi Klaviyo Community, I’m Nate from the Product Marketing team at Klaviyo, and I’m excited to share new product updates in June. Our latest product updates give you more ways to grow your email subscriber list and engage your customers with SMS marketing. We’re continuing to support your growth and independence with these new tools that will help you create even more relevant, personalized customer experiences at scale. A snapshot into what’s now available: Sending SMS in Canada (finally!) Collecting email & SMS subscriptions together on mobile with Two-Step Forms Automatically inserting personalized images in text messages with Dynamic MMS Spinning up subscription forms quickly to build lists with Quickstart Forms Accessing a library of pre-built reports to answer key business questions with Reports Library Want to learn more? Check out the launch blog post that goes into all of the details (check out the full video on Twitter or LinkedIn).Want to get started with SMS tod
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