News & Announcements
Get updates on new releases, company news, and any other important details here.
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As we say goodbye to winter in the United States, we’re highlighting new features that help you do some spring cleaning in your Klaviyo account. Our favorites from March are focused on improved reporting with new dashboards, campaign reports, and enhanced email metric granularity. Top features this monthA new homepage dashboard experience and more. View campaign deliverability performance all in one place check out the details. Be a deliverability detective with new inbox provider data. Read more about this latest release Other notable releasesA/B testing in recipient’s local timezone is now available. Check out the Help Center to configure these additional test settings. New profiles API - GET subscribers. Learn more about these updates here. Redesigned channel consent box in profiles. Read about the updated channel box on profiles and how it provides one record for all consent data.
Hi Community! Our Champions are an integral part of our Community and make it the inclusive and educational platform it is through their constant commitment to helping their peers, sharing their thoughts and strategies as industry thought leaders and creating inspiration content to help our users learn and grow together! To recognize and celebrate their contribution to our Community, we will be spotlighting a Champion each month based on their high engagement and contribution in the Community. The first Champion we are spotlighting is none other than new Champion: @Ashley I. There is no doubt you have seen Ash around in Community threads and leaderboard helping others. She is the director of email marketing at SmartSites and has been there at 3 years. SmartSites has been a Klaviyo partner since the end of 2020. We’re happy to have them apart of our Community When asked why @Ashley I. wanted to be a ‘23 Community Champion, she shared:“Now more than ever, I feel it's important to see
Hello there! Coming to you with a very special surprise for our beloved Community members! Do you love segmenting to your heart’s delight?Do you have lingering questions about the best uses cases for segmentation in your account?Would you love an intimate session with Klaviyo experts to get some questions answered as well as share your feedback and have your voice heard? Say no more! We are doing our first ever sweepstakes on Twitter during 3/15-3/18 for a chance to win a live Q&A & product feedback session with Klaviyo experts on a feature we know you love: segmentation! To enter for a chance to win, you’ll need to head over to this Twitter thread and share these two things:Follow us on Twitter Reply in the Twitter thread on our original post about what the Community means to you! Three lucky winners will be chosen on Monday, 3/20! US based users eligible only. We can’t wait to hear what the Community has meant to our 10k+ members who make this platform a collaborative and
Hello Klaviyo Community!We’re very excited to announce that community ranks are now live!What are ranks?A rank consists of an icon and title that appear next to your username in the Klaviyo community. Ranks serve as an indicator of community engagement and level of product and marketing strategy expertise. As you progress through the ranks, you will receive rewards along the way.What are the Klaviyo community ranks?From lowest to highest, the ranks are as follows: Contributor Active Contributor Problem Solver Expert Problem Solver Principal User How does rank progression work?Each rank contains 4 tiers labeled I-IV. You must progress through each tier before advancing to the next rank. For example, the first rank, “Contributor”, includes Contributor I,II,III & IV. The second rank, “Active Contributor”, includes Active Contributor I,II,III,IV, and so on.Where can I see my rank?Click on your profile picture in the top right corner on the community homepage. Then click on “My
Hello Community,As a Community, we’re devoted to the continual improvement of our platform and Community experience for all our users. Because of the feedback we received in the last year from members, we were able to: improve our Academy courses including developing our Getting Started with SMS course launch our new API in part because of the members who beta tested enhance our reporting capabilities based on an attribution study conducted …just to name a fewTo further support our initiative of peer learning, we’re introducing our private Superuser Community group. What is this group?This invite-only private group is for members who have demonstrated a dedication to collaboration and peer learning. Members of the group can further enjoy the following benefits: Opportunities to test beta features and share their feedback Invitations to Klaviyo hosted networking opportunities All on top of the existing Klaviyo Community benefits: How can I join the group?Joining is simple! To q
Today we’re excited to share a better way to understand how someone subscribed to your email marketing, what is changing, and a hint at some of the exciting upcoming features that will take advantage of this new data.What is it?Every profile now has a few additional pieces of consent information–status, method, method detail, custom source, and if they’ve double opted in or not–that provide a more granular view into how someone subscribed or unsubscribed from your email marketing.Going forward, this information is automatically recorded by Klaviyo when someone (un)subscribes through a Klaviyo form, our subscribe pages and APIs, or supported integrations. This ensures that you always have an accurate and reliable record of consent that can be easily actioned on with some exciting upcoming features for segmentation, flows, and reporting.Is this all that different from how we track consent today?Not really!Klaviyo is a powerful tool that gives users the flexibility they need to deliver th
February was a busy month! We’re excited to announce new features to help you check flow performance in one click, easily review profile data, and more. From new API endpoints to an upgraded view of the flows page, we’re always improving Klaviyo so you can spend your time where it matters most. Top features this month A reimagined flows page. Check out more details about the flows page redesign. Notifications upgrade from the bell icon. Learn more about the enhancements here. Other notable releasesA/B testing in recipient’s local timezone is now available. Check out the Help Center to configure these additional test settings. Profiles page redesign. Check it out today. Add a close button to form teasers. Learn more Quick actions now available from the main search bar. Check out the Help Center for more information. Centra integration launch. Learn more about the integration here.
NEW Academy course: Grow your business with Klaviyo’s Facebook Advertising integrationEnroll in this course today, so that you can start gaining new leads and targeting your Klaviyo segments with ads on Facebook, Instagram, and Messenger. In this course, you will learn how to: Integrate Klaviyo and Facebook Advertising Build custom and lookalike audiences using Klaviyo segments Apply ad design best practices Create targeted follow-up messages in Klaviyo And more! Register today and learn at your own pace!Get Started Here!
Hello Community, I come with exciting news! We’d like to formally introduce you to our 2023 Community Champions! 🏆 These partners have displayed an immense aptitude for teaching their peers and expertise in our platform! Our ‘23 Champions are excited to share their knowledge and experience with you all to make our Community a more inclusive and educational place! We have a mix of old and new Champions making up our ‘23 cohort, so please welcome these 14 Champions and make sure to check out their profiles to get to know them better! Peyton Fox // @Spark Bridge Digital LLC Tim Akers // @Akers Digital Chelsea Grove // @chelsgrove Joe Hsieh // @retention Bobi Nikolovski // @Bobi N. Bryan Richey // @In the Inbox Omar Lovert // @Omar Kylie Williams // @Kylie W Ashley Ismailovski // @Ashley I. Brett Bernstein a.ka. @Brett_Gatsby Mohsin Farooqui // @inboxingmaestro Katherine Burlock // @KatherineB Jakub Borowiecki // @Jakub Gabrielle Pitman // @ebusiness pros For more info
Why did you get started with Klaviyo? It started out as a client need. We needed a solution that was scalable with growth, functionality and feature set. Something that could service our client now, but also give us the platform to enhance the experience and would continue to be a strong part our business plan. What message do you have for people new to Klaviyo? Embrace the knowledge base, the webinars and the Community! These are all fantastic life-lines and set you up for success. What is your favorite part of Klaviyo? Growth - growth in knowledge, expertise, customer relationship and ownership of data. What does the Klaviyo Community mean to you? The Klaviyo Community is a strong, welcoming environment where any question can be asked, every answer is helpful, and others go the extra mile to share their knowledge with you to make sure you have everything you need for success. You meet other, like-minded Klaviyo Community members and you're always felt welcome :) What i
Why did you get started with Klaviyo? As an agency, we are depended on by our clients to offer the best and most comprehensive marketing solutions to brands we manage. In the realm of email & SMS marketing, there is no "best" without Klaviyo. What message do you have for people new to Klaviyo? You don't need to master the platform in a day! Take some time to read up on the features that Klaviyo offers that are most relevant to your business, and experiment with them to find a strategy that generates the best results. What is your favorite part of Klaviyo? My favorite part about Klaviyo is how dedicated they are to continuously improving the platform. It seems like whenever I have an idea for how I could make Klaviyo better, the Product team is already two steps ahead of me. What does the Klaviyo Community mean to you? The Klaviyo Community represents not only a space for me to share my own experiences in an effort to help others, but is also somewhere to learn new thing
Why did you get started with Klaviyo? Our customers were asking for an integration, little did I know how big it would become for Gatsby and our mutual clients What message do you have for people new to Klaviyo? Spend some time learning about segments and flows, there is so much value to be had in properly utilizing these two things together. What is your favorite part of Klaviyo? The people! And all their integrations. What does the Klaviyo Community mean to you? Everyone trying to figure out this crazy industry together What is your favorite or most inspirational book?Just finished The Third Pole about Mt. Everest, amazing read What is your most treasured possession?My wedding band! Who would play you in a movie?Me. Sounds like fun!What is your favorite movie?Can’t choose - too hard What is your favorite vacation spot? Costa Rica! Especially the rain forest side of things.
Why did you get started with Klaviyo? Because of its great platform capabilities, super engaging & helping Community, better deliverability features and partner program. What message do you have for people new to Klaviyo? Just do it! If you ever feel stuck while working on Klaviyo, just ask for help in the Community, that’s where magic happens 🙌🏻 What is your favorite part of Klaviyo? Flows What does the Klaviyo Community mean to you? It’s an awesome place to connect with like-minded folks, provide value and learn from awesome people! What is your most treasured possession?My strategic thinking and never give up attitude! Who would play you in a movie?Keanu ReavesWhat is your favorite movie?Matrix What is your favorite vacation spot? Switzerland and Paris
Why did you get started with Klaviyo? I started learning about Klaviyo for my role as an Account Strategist at &BAM, and became more and more interested in learning all of the features and ways to use it. What message do you have for people new to Klaviyo? If you have a question or aren't sure about something, the Community is a great place to look! Often someone else will have already asked the same question. Play with Klaviyo's features, and if there's something you need that isn't available, or a feature you'd like to see - let Klaviyo know. They are always developing new tools and making Klaviyo better. What is your favorite part of Klaviyo? I love the ability for deep segmentation, and the newest reporting tools are awesome for getting information to inform your strategies. What does the Klaviyo Community mean to you? It's a place where we can all learn and grow together. Community members are always answering questions and helping out each other! What is yo
Why did you get started with Klaviyo? My agency specializes in ecommerce marketing and previous go-to tool, Mailchimp, was no longer the best to use. So back in the early 2010s, we started migrating our clients to Klaviyo, one by one. What message do you have for people new to Klaviyo? Lean into flows! Let them be an automated support system around your prospects and customers, so people are greeted and their actions are acknowledged at the appropriate moment - regardless of whether or not you're sending a campaign email that week. What is your favorite part of Klaviyo? The data! That's really what powers the flows and segmentation of campaigns that makes Klaviyo so powerful. It gives us the capacity to tap into ecommerce integrations (Shopify especially) to understand things like where your repeat customers and VIP customers are, who's most engaged with your marketing, and the more fun details like what kinds of content they like to get from you, how often they want to be ema
If you are on a free plan and are having trouble accessing your account, please use our Submit a request form to gain access to your account again. Account access issues include: 2 step authentication New device code Forgot password New account owner Account disabled Account Deletion Billing Dispute For any other situations that require email support, upgrade your account.Here are some other resources to help with account access issues: How to turn on two-step authentication Troubleshooting SSO errors How to reset your Klaviyo Password How to change your email address and password Understand multi-account privileges Support level FAQ FAQ: Klaviyo updates to customer support offerings ~Chloe