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Klaviyo portfolio demo webinar: Simplifying multi-account management

(Wed, 15 May, 3:00 pm)

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Replies posted by Tonio

33 Replies

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DaveSGContributor III

asked in Campaigns and Flows

Advise | Newsletter Subs. for coming soon page - and then?

Firstly, it is recommended to send out a second mail to keep your subscribers engaged while waiting for your page to go live. You can use this opportunity to provide updates on the progress of your page and keep your subscribers interested in your brand. When sending out the second email, it is important to keep the content relevant and engaging. You can provide more information about your brand, what products or services you will be offering, and any exclusive offers or promotions you have planned for your subscribers. Since you have already set up Instagram and Pinterest accounts, it is a good idea to start creating content for these platforms in the meantime. You can use these platforms to showcase your brand, products, and services, as well as interact with your subscribers and followers. To create a Klaviyo flow, you can use the "flow builder" tool in your Klaviyo account. The flow builder allows you to create automated email sequences based on specific triggers or events,

NadineContributor I

asked in Lists, Segments, and Profiles

Can I choose the properties that fields default to when importing CSV?

One possible solution for this issue is to adjust the CSV file itself before importing it into Klaviyo. This can be done by rearranging the order of the columns to match the order of the properties in Klaviyo. For example, if the "Order ref" property in Klaviyo is the first property, make sure that the "Order ref" column in the CSV file is also the first column. This can help ensure that the properties are correctly mapped when the file is uploaded into Klaviyo.ORCreate a custom import template: Klaviyo allows you to create custom import templates that can be used to import CSV files. By creating a custom import template, you can specify the order and format of the properties in the CSV file, which can help ensure that they are correctly mapped when the file is uploaded into Klaviyo.

Rc001Contributor I

asked in Sign-up Forms

Flow for pre order list

Thanks for your helpfull reply! I have created a landing page with an email form. This is linked to the new list and I linked the list to a welcome flow. When someone registers, I see on the list that nobody registered but I do see a subscriber on the sign-up flow. And a welcome email is not automatically sent out. Do you know how this is possible?! Check if the list is set to "Double Opt-in." If so, subscribers will receive a confirmation email asking them to confirm their subscription before being added to the list. If the list is not set to Double Opt-in, check if the subscribers are being added to the list manually by going to the list and checking the "Add a Subscriber" button.

Rc001Contributor I

asked in Sign-up Forms

Flow for pre order list

To add a registration form to a Klaviyo email, you should create a new list for each of the three products you will be launching in the "Lists & Segments" tab. Then, in the "Forms" tab, click "Create Form" and choose the "Signup Form" option. Select the list that corresponds to the product for which you are creating the form, customize the form fields as desired, and save the form. Next, navigate to the "Campaigns" tab, create a new email campaign, and design your email content. Click the "Form" icon in the email editor toolbar, select the form you created earlier, and customize the button text. Preview your email to ensure that the form appears correctly and then send the email campaign to your existing customers.ORYou can create a separate landing page for each product and add a registration form for each product on the respective landing pages. You can then link to each landing page in your email, allowing customers to sign up for the pre-sale subscription list for the product(s

nambirajanksActive Contributor II

asked in Analytics and Deliverability

How to find the average order value of a store?

Navigate to the "Metrics" tab and Search “Fulfilled orders by month”. You should now configure all orders for your store within the selected date range. To calculate the average order value, click on the "Metrics" dropdown menu and select "AOV" (average order value) and create the report.

Phil-GSFContributor I

asked in Campaigns and Flows

Repeat Purchase Flow - Show Previous Order Item From Category

Create a new email flow. Add a trigger to the flow that will initiate it when a customer purchases a product from the specific category you want to target. Add a delay to the flow to give the customer enough time to use the product before receiving a reminder email. For example, if you want to send a reminder email every six months, you can set the delay to 180 days. Create an email in the flow that includes a dynamic block to show the customer's purchase history within the specific product category. In the dynamic block editor, choose "Product Recommendations " (or something similar) as the content type and select the specific product category you want to target. You can also choose to show the most recent purchase or all previous purchases within the category. Customize the dynamic block settings to display the information you want

tadeasContributor I

asked in Campaigns and Flows

Unable to match bought categories in history with product recommender

An alternative solution would be: Create a segment in Klaviyo that includes customers who have made a purchase from your WooCommerce store. Use the segment as the starting point for your flow. Add a trigger that checks for the customer's purchase history. Set up a delay in the flow to give the customer time to use the product before sending a recommendation email. Add a filter to the flow that only recommends products that are related to the customer's previous purchase. Test and preview the flow to make sure it is working correctly.

CecContributor II

asked in Analytics and Deliverability

Subscribed to list data

Regarding the question about whether people who were already on the list appear in the results, the answer is yes. The report will include all subscribers who subscribed during the contest period, regardless of whether they were already on the list.If you're looking for information on new subscribers and sales associated only with new subscribers for your contest, one workaround is to create a segment of subscribers who joined the list during the contest period and have not made a purchase before. You can then track the sales associated with this segment using the "Placed Order Value" metric in a multi-metric report.Alternatively, you can create a separate list or tag for contest-related subscribers and track their sales separately using a multi-metric report. This will give you a clear picture of the impact of the contest on both subscription and sales without including existing subscribers.

LibiProblem Solver I

asked in Developer Group

Exclude out of stock products from browse abandonment flow - Woocommerce

Hi. Thanks for your answer but it didn’t solve the problem. I need a code that will Exclude out of stock products from browse abandonment flow in Woocommerce. The one I found it for Shopify. Try this:{% if event.properties['Product ID'] %}{% for product in collections.all.products %}{% if product.id == event.properties['Product ID'] %}{% if product.available %}{# Insert code for displaying product link or details here #}{% endif %}{% endif %}{% endfor %}{% endif %} This code snippet first checks whether the product ID is available in the event properties, and then loops through all the products in your store. It then checks whether the current product ID matches the event product ID and whether the product is available or not. If the product is available, you can insert the code for displaying the product link or details.You can add this code to your browse abandonment flow, and it should exclude any out of stock products from the email. Please make sure to replace "Product ID" with

lyonmContributor I

asked in Campaigns and Flows

Return to cart button on abandoned cart not working?

You may want to try a workaround such as: Create a hyperlink instead of using the button. You can do this by adding the cart URL directly in the email. This will ensure that the customer is directed to the correct cart page. Add a call-to-action (CTA) button that links to the homepage or a product page. While this may not take the customer directly to their abandoned cart, it can still encourage them to continue shopping and potentially lead to a sale. Use a different trigger for the flow. You can try using a trigger such as "Cart Abandoned" instead of "Checkout Started" to see if it resolves the issue.

pzonglobalContributor II

asked in Campaigns and Flows

How to get the best of flows?

Use "Control Groups" to limit the number of users who receive each email in your flow. You can also use "Wait" actions to space out your emails and ensure users don't receive too many at once.

BenAdamsContributor II

asked in Email Templates and Coupons

How can I display the amount a person would save if they apply a coupon?

Klaviyo does support Liquid, to calculate the amount a person would save with a coupon, you can use the following Liquid code:{% assign discount_percent = 10 %}{% assign sub_total = event.extra.SubTotal %}{% assign discount_amount = sub_total * discount_percent / 100 %}{% assign total_with_discount = sub_total - discount_amount %}You saved {{discount_amount | currency}} with your {{discount_percent}}% discount!Your new total is {{total_with_discount | currency}}. This code sets the discount percentage to 10%, retrieves the subtotal from the event.extra object, calculates the discount amount, and subtracts it from the subtotal to get the new total with the discount applied.You can customize the discount percentage and currency formatting to suit your needs.

Timo8877Active Contributor I

asked in Campaigns and Flows

Display a default price percentage

Hi Tonio, Would you insert it here in the code? To insert the Liquid code into your existing code, you will need to replace the line that displays the original product price with the Liquid code that calculates the discounted price. Here is the updated code with the Liquid code inserted:<td align="center" style="color: rgb(34, 36, 39); font-family: "Maison Neue", sans-serif;"> {{ item.price | times: 0.75 | money }} </td>In this updated code, the original line that displayed the product price has been replaced with Liquid code that calculates a discounted price that is 25% off the original price. The final line in the updated code displays the discounted price using the "money" filter to format it as a currency. Note that you may need to adjust the styling and formatting of the code to ensure that it displays correctly in your flow.

simonwr1976Contributor II

asked in Campaigns and Flows

Flow emails triggered by date for property management

Choose the list you created as the trigger list. Select "Date Property" as the trigger type, then choose the "Arrival Date" property you created earlier. Set the trigger to "2 weeks before" the date property. Add an email to your flow by clicking the "Add Email" button. Design your email by adding the custom properties "Arrival Date" and "Departure Date" to the content of your email. You can do this by clicking on the "Insert a Personalization Attribute" button in the content editor and selecting the properties you created. Set up the email to be sent "Immediately" when the flow is triggered. Add a second email to your flow by clicking the "Add Email" button. Design your second email with the same custom properties and set it to be sent "1 day prior to departure date" using a "Date Property" trigger and the "Departure Date" property. Save your flow and turn it on.

moodcapsContributor I

asked in Developer Group

Back in Stock flow report not collecting emails

Please checkout this thread, looks like a similar problem you mentioned.

Timo8877Active Contributor I

asked in Campaigns and Flows

Display a default price percentage

You can use Klaviyo's Liquid scripting language to display dynamic pricing. Here is an example Liquid code that displays a price that is 25% off the original price:{% assign original_price = product.price %}{% assign discount = 0.25 %}{% assign discounted_price = original_price * (1 - discount) %}{{ discounted_price | money }} This code first assigns the original price of the product to a variable called "original_price." It then assigns the discount percentage to a variable called "discount." Finally, it calculates the discounted price by multiplying the original price by (1 - discount) and assigns it to a variable called "discounted_price." The final line displays the discounted price using the "money" filter to format it as a currency.

Timo8877Active Contributor I

asked in Campaigns and Flows

Merge tags not working correctly

Maybe try using a different merge tag. Instead of using {{ event|lookup:'Items Purchased' }}, try using {{ recent_purchases }} or {{ product_names }}. These are alternative merge tags that can be used to pull in recently purchased product data.

Timo8877Active Contributor I

asked in Campaigns and Flows

Flow filter trigger for repeat customers

Hi Tonio, Those instructions worked perfectly! Two quick questions if you can: The segment i just created is that made from my current subscriber list? In regards to the last step 6. Do i need to subscribe them to a specific list or will all the new “repeat purchasers” now receive this flow? Thanks The segment you just created will be made from your current subscriber list, but it will only include customers who have purchased the specific product(s) you want to track and meet the metric you set (i.e., have purchased the product(s) at least twice). You don't necessarily need to subscribe the new "repeat purchasers" to a specific list, but you can if you want to. Once someone is added to the "Repeat Purchasers" segment, they will automatically trigger the flow you created. Therefore, if you want all new "repeat purchasers" to receive this flow, you don't need to do anything else besides creating the flow with the trigger for the "Repeat Purchasers" segment.

alexander.antonovContributor I

asked in Campaigns and Flows

Dynamic Table where content are collections

One possiblity would be to use a product feed to dynamically populate the block with collections based on the person's recently viewed items or popular categories. You can create a CSV or XML product feed containing all of your collections or product categories and their associated products, then import the feed into Klaviyo and use it to populate a dynamic block.ORUse Klaviyo's "Product Block" feature: You can use Klaviyo's "Product Block" feature to dynamically populate a block with products from a specific collection or category. To do this, go to the "Templates" tab in Klaviyo and select "Create Template". Then, select "Product Block" as the block type and choose the collection or category you want to display. You can also customize the block's appearance and add dynamic variables to show personalized product recommendations based on the person's behavior.ORUse Klaviyo's "Smart Send Time" feature: Klaviyo's "Smart Send Time" feature allows you to send emails at the optimal time for

Active EliteContributor I

asked in Campaigns and Flows

Creating a trigger

This can be done by clicking on the "Flows" tab and then selecting "Create Flow". Choose the "Welcome Series" template and give it a name. Set up the trigger for the flow. To trigger the welcome series when a new subscriber enters their details in a pop-up, you'll need to use a "Signup Form Submitted" trigger. Click on the "Trigger" step in the flow editor and select "Signup Form Submitted". Choose the pop-up form that you want to use as the trigger. Set up the email series. Once you've set up the trigger, you can start creating your welcome series emails. You can add new emails by clicking on the "+" button in the flow editor. Make sure to include a delay between each email to give your subscribers time to engage with each email. Test and activate the flow. Once you've set up the emails, test the flow to make sure everything is working correctly. When you're ready, activate the flow to start sending welcome series emails to new subscribers who enter their details in the pop-up

MassageContributor I

asked in Campaigns and Flows

Track Customer

Choose the email campaign you want to track and check Metrics Alternatively,To track the activities done after clicking the link, you can set up a flow in Klaviyo that triggers when a customer clicks the link.In the flow, you can add various actions based on the customer's behavior, such as sending them a follow-up email, adding them to a segment, or updating their profile.

MrPContributor I

asked in Campaigns and Flows

Add to cart trigger

Make sure you have added the Klaviyo tracking code to your Shopify store correctly. You can check this by viewing the source code of your store's homepage and searching for the Klaviyo tracking script. The script should be located just before the closing </head> tag. Verify that the button ID you are using in your code is correct. You can do this by inspecting the button on your store's product page and checking the id attribute of the button element. The id should match the one you are using in your code. Try changing the button ID in your code to a more specific selector. Instead of using the entire button ID, you can try using a more specific selector that targets just the button element. For example, you can use document.querySelector('.product-form__cart-submit') instead of document.getElementById("add_to_cart global-button reverse global-button--primary ajax-submit"). This should help ensure that the script is targeting the correct button element. Check if there are

Timo8877Active Contributor I

asked in Campaigns and Flows

Flow filter trigger for repeat customers

Hi Tonio, thanks for your reply, its much appreciated. Sorry i didn’t make myself clear. Can i set up a filter so if customers have brought the same product twice (that product could be different for different customers) and not yet subscribed to a specific list which i have created they get sent this flow. Thanks again, Timo8877 Try this workaround, which may be ideal: Create a new segment and name it "Repeat Purchasers." Filter the segment to include customers who have purchased the specific product(s) you want to track. Set the metric to "Number of times" and select "2." Save the segment. Create a flow with a trigger for when someone is added to the "Repeat Purchasers" segment. Add the desired actions to the flow, such as subscribing them to a specific list or sending them a targeted email.These steps will help you identify customers who have purchased the same product twice and create automated flows to engage with them in a more targeted way. I hope this helps at some

Active EliteContributor I

asked in Lists, Segments, and Profiles

Re-subscribe link

I think there is no direct way to do so. However, you can create a targeted email campaign with a call-to-action button that leads to a confirmation landing page. Here are the steps you can follow:Create a segment for your current subscribers. Create a new email campaign with a clear CTA button that says "Confirm Subscription" or something similar. Add the segment you created as the email's recipient list. Preview the email and send a test to ensure that everything works as intended. When you're ready, send the email to your targeted segment of current subscribers. Create a landing page that confirms the subscriber's confirmation.

Timo8877Active Contributor I

asked in Campaigns and Flows

Flow filter trigger for repeat customers

Step 1: Create a custom property for the specific productStep 2: Create a segment for customers who have purchased the product twiceStep 3: Create a flow with the segment as a triggerStep 4: Exclude customers who have subscribed to your specific list

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