Topics started by Darren C

10 Topics

D
Contributor IV
Darren CContributor IV
asked in Analytics and Deliverability

Sales not attributed to email sends

Hi guys,Am encountering a weird issue here. I sent out an EDM on 12th September and it has generated a sale on 15th September. I’ve checked the order and they did made a purchase on the product featured in the EDM, had an internal team to cross check and it is to that particular segment as well.By right the sale should be attributed to the email, yet the sale was not reflected anywhere on the campaign reporting to date (not even on previous email sends too). By right, Klaviyo have a 5 day attribution window (if I’m not mistaken) but it is weird that the sale is not showing up anywhere. The sent email had UTM tracking links on all of the products as well which is quite off. May I understand what could be the issue here? Thanks for the help!

6
Bobi N.
Partner - Platinum
3 months ago
D
Contributor IV
Darren CContributor IV
asked in Campaigns and Flows

What would happen if I change the time delay of a live Klaviyo flow?

Hi there,I have a confusing question in regards to the Klaviyo Flows. We currently have a live flow as below:Trigger: When someone has the tag XXX → wait 1 day → 1st Email → wait 1 month → 2nd EmailAfter an internal discussion, we  would like to change my time delay to this:Trigger: When someone has the tag XXX → wait 15 mins → 1st Email → wait 3 days → 2nd EmailHowever, there are still 2 customers in the waiting of 2nd Email. Can anyone tell me what would happen if I change the time delay? Would those 2 customers be skipped? Or would they receive the 2nd Email immediately?Thanks for helping out!

1
stephen.trumble
Community Manager
7 months ago
D
Contributor IV
Darren CContributor IV
asked in Email Templates and Coupons

Why are the email header alignments different for Gmail and Outlook?

Hi guys, Would like to seek assistance on some matters in related to the alignments of email headers. We seem to be having different alignments when comparing between Outlook and Gmail. As you can see from the image, the one from the Outlook below looks disproportionated with extra spacings.However the one in Gmail below seems OK with balanced spacings. Are there any suggestion that we can resolve this issue? The settings for the headers were the same. Thank you very much!Regards,Darren

2
chelsgrove
Partner - Gold
9 months ago
D
Contributor IV
Darren CContributor IV
asked in Campaigns and Flows

Why does my campaigns have placed orders but there was no click rate?

Hi guys, I have an issue for one of my campaigns in May where there were open rates and placed orders, but the click rate was 0%? Is it a klaviyo issue?Would appreciate if there is any assistance on this, thanks! 

2
Omar
Partner - Platinum
9 months ago
D
Contributor IV
Darren CContributor IV
asked in Lists, Segments, and Profiles

Is it possible to segment customers based on their lifetime value of a calendar year?

Hi everyone, I was experimenting with the segmentations and been trying to segment customers based on their lifetime value of a calendar year because we want to setup a specific flow to these customers to invite them to special events, but I doesn’t seem to be able to because the choices are either: total customer lifetime value, predicted customer lifetime value or historic customer lifetime value.Should I put in additional conditions, eg: duration of placed orders for the specific year?Pretty confusing to figure out so would love some help, thanks!

2
D
Contributor IV
10 months ago
D
Contributor IV
Darren CContributor IV
asked in Campaigns and Flows

How long does it usually take for profiles to get queued into the flow?

Hi everyone, I would like to check how long does the profiles will take for it to be queued into a flow? I just completed some settings for a welcome series flow but the profiles are not being queued inside.Thanks!

1
bluesnapper
Partner
10 months ago
D
Contributor IV
Darren CContributor IV
asked in Campaigns and Flows

Is it possible to automatically remove someone from a list after they complete a Flow?

Hi there,As per the question prompted, I would like to check if it is possible for klaviyo to automatically remove someone from a list and move them to another list after they complete a Flow ?Thank you so much

3
stephen.trumble
Community Manager
10 months ago
D
Contributor IV
Darren CContributor IV
asked in Analytics and Deliverability

Order Rate Formula Calculation

Hi guys, May I know how does klaviyo calculate the placed order rate? What is the formula for it?Am trying to reverse calculate something Thanks!

2
D
Contributor IV
10 months ago
D
Contributor IV
Darren CContributor IV
asked in Campaigns and Flows

Abandoned cart flow - how to do the flow correctly for new customers and returning customers?

Hello everyone, I am encountering some questions on the abandoned cart flow:  This is the trigger for the abandoned cart flow that I plan to execute based on Klaviyo template, here comes the question: should I put another filter to split out new vs returning customer? For example: Adding another condition in Flow Filter where Placed Order zero times since all time.In this way only new customers will get abandoned cart email._______________________________________________________________________________Or another way is I keep the current filter condition, then further down the flow I split it like this: In this way, both new and returning customers will still get the abandoned email. Would like to know which way is better? Thanks for all the input!

6
D
Contributor IV
1 year ago
D
Contributor IV
Darren CContributor IV
asked in Campaigns and Flows

How to setup proper winback flow for my segmentations?

Hi there, I am trying to setup a winback flow for this customer segmentation as per suggested in Klaviyo’s advanced segmentation guide. We are integrated with Woocommerce. I’ve setup the flow to be as below:Trigger: People will enter this flow when they Placed Order Flow Filters:Placed Order zero times since starting this flowAND Placed Order at least once over all timeAND Placed Order zero times in the last 180 daysAND Received Email is at least 2 in the last 90 daysAND Opened Email zero times in the last 90 daysAND Person is not suppressed for emailMay I know if I have setup the flow correctly to trigger it? This is because I do not know whether the filters of Placed order zero times since starting this flow will contradict with AND Placed Order at least once over all time, or it might even contradict with AND Placed Order zero times in the last 180 days.Another confusion that I have in mind is, the Time Delay should be set as 180 days correct? or is it 90 days? Appreciate the advice

2
D
Contributor IV
1 year ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.