Flows page is stuck on loading screen

Forum|Forum|3 months ago
April 20, 2026
3 replies
153 views

I’ve tried:

Restarting my laptop
Clearing cache
Checking for updates on Google Chrome
Incognito mode
Logging in/out of our Klaviyo account

All did not work. I previously had a content creator permission and has been updated to marketing agent. My client has copied flows into our Klaviyo account for my reference but this is what I see.

Best answer by Byrne C

Hi @kia-cruz,

This does appear strange, as content creators should be able to see the flows page. I recommend asking the account owner to remove you completely as a user from the account, and then adding you back. Does the issue persist afterwards?

If so, our support team might want to have a look at this, so I’d encourage you to reach out to support. If you’re on a free account, feel free to send me a DM on this plaform, and I can create a ticket for you.

K

kia-cruzAuthor

Contributor I

Bumping my post.

Byrne CAnswer

Community Manager

Hi @kia-cruz,

This does appear strange, as content creators should be able to see the flows page. I recommend asking the account owner to remove you completely as a user from the account, and then adding you back. Does the issue persist afterwards?

If so, our support team might want to have a look at this, so I’d encourage you to reach out to support. If you’re on a free account, feel free to send me a DM on this plaform, and I can create a ticket for you.

W

william111ttt23

Problem Solver I

Try having the account owner remove you completely and re-add you as a Marketing Agent. Role changes can sometimes fail to refresh properly. If it still doesn’t work, Klaviyo Support will likely need to check the account permissions.

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