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Question

Unable to upgrade plan to $30/month - billing error

  • May 27, 2026
  • 1 reply
  • 35 views

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Hi, I'm trying to upgrade my Klaviyo plan from the free tier to the $30/month plan (1,000 active profiles and 10,000 email sends) but I keep running into an error during the checkout/payment process.

 

I've tried multiple times and the error persists. I also tried reaching out via the in-app support but the live chat and virtual assistant are both currently down.

 

My account email is contact@naushadali.in. Could someone from the Klaviyo team please assist me in completing this upgrade?

 

Thank you.

1 reply

Temi O.
Community Manager
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  • Community Manager
  • June 2, 2026

Hi ​@Naushad Ali 

Thanks for bringing this to our attention. We'll follow up in your DMs to collect some details and connect you with our Support team.

 


Temi@Klaviyo