Whatsapp migration from hubspot

Question

i migrated from hubspot to klaviyo.but i’m having an issue on whatsapp.I removed the integration between whatsapp manager and hubspot and then connect it to klaviyo.I had to create a new whatsapp manager but that was easy, the issue is about the number.for me is crucial that the number is the same as before. I verified it during the connection but now it says “Action required” on klaviyo and suspended number on meta.but it’s not clear if i need to do something or it’s just a matter of time.what should i do?

Byrne C · Answer

Hi ​@Marco Salvaggio LTV,You should be able to maintain the number you used for Hubspot! An important part of the migration process is disabling two-factor authentication with your number before connecting your WhatsApp account to Klaviyo. I’d recommend following the instructions in our article on How to migrate from another WhatsApp business provider to Klaviyo. It goes over how to accomplish this. If these steps don’t work, I’d recommend reaching out to Meta, and asking them what else needs to be done to get your number completely unregistered from Hubspot.Let me know if these steps work, or if you have any additional questions about the process. Happy to provide more help if needed!

Whatsapp migration from hubspot

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