Sign-up Forms

Get advice on building and designing signup forms that convert.

  • 1,127 Topics
  • 3,150 Replies
Dov
Dov
solved this question

Webflow/Klaviyo signup form integration

Hi @Aviva Mael,Thank you for sharing your question with the Klaviyo Community.The simplest solution is to embed a Klaviyo sign-up form on th...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

How to change the list that your Klaviyo form is pointed to

Signup forms are an extremely useful tool when creating an on-site experience for your customers! You’ve worked hard to design the perfect f...
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ashley_mcdermott
Rank
ashley_mcdermott
started this topic

How can I add an embedded form to a page on my Shopify Store?

To add a Klaviyo embedded form to your Shopify website, head to your store’s Pages (e.g., YOUR-STORE.myshopify.com/admin/pages). Then, selec...
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1127 Topics

C
Contributor I
Chris-JContributor I
asked in Sign-up Forms

Embedded form submission DOES NOT equal people in segment?

Could use some help here…We are running a giveaway on our Shopify site. I am using a Klaviyo embedded form to capture emails addresses. Those who sign up are being placed on a list. No problems… until now.In Klaviyo, my form is saying it’s been submitted 3,300 times. BUT… my list (that is only fed from this form) has 8,000 names on it. Any ideas why I’m seeing about 1/3 the number of form submissions than I’m seeing on the list? I do have single opt-in on for this one, so I may need to revert to double opt-in if someone has figured out a way to make the list grow so quickly.Thanks for any advice!

3
Taylor Tarpley
Community Manager
2 months ago
C
Contributor I
CharleneContributor I
asked in Sign-up Forms

The Pop-up is not showing on my Shopify Plus store

Hi  Why the pop up is not working on my Shopify plus store? Like it shows well on store.brand.com, but not showing on au.brand.com, uk.brand.com, etc.  

1
alex.hong
2 years ago
R
Contributor II
Randyt816Contributor II
asked in Sign-up Forms

Email and SMS pop ups

I have created email and SMS popups through Klaviyo for my Shopify store. The popups work like they are suppose to on mobile devices but they are not working on laptops. I have gone back and checked all the forms and can’t find any issues as to why they are popping up on my laptop. Any help would be greatly appreciated

2
R
Contributor II
3 months ago
C
Contributor I
cdog101Contributor I
asked in Sign-up Forms

integrating klaviyo with shopify to get discount emails to customers

hi needing help with the steps and how to get klaviyo pop ups to work correctly so that when customers enter their details into the pop up it sends them a 10% discount they are readily available to use and so its all automated.  any help is greatly appreciated, thanks!

3
KatherineB
Partner - Platinum
4 months ago
M
Contributor I
MaryAnaContributor I
asked in Sign-up Forms

Second embedded form in the footer not showing up

Hello, I am struggling to add the second embedded form to the web-site. I have added the first one, which is pop-up on main page and now I need to add Newsletter subscription in the footer. I’ve created the second “embed” form, added <div> to the footer in code editor on Shopify, however it’s not showing at all. Do I need to do something with snippet? What can cause the issue? My Shopify theme is Dawn version 2.4.0 Thanks in advance for your help,Anastasia  

1
stephen.trumble
Community Manager
1 year ago
M
Contributor IV
MoneyJ2kContributor IV
asked in Sign-up Forms

is there a way to pull form metrics via API?

I am looking for a way to export sign ups and views by form so I can get a conversion rate via API. Is this possible?

2
S
Active Contributor I
2 months ago
T
Contributor I
tomholland1111Contributor I
posted in Sign-up Forms

Web 3.0 is the future ?

Unlock the potential of Web 3.0 with SoluLab’s high-end web 3.0 development services. Our team leverages next-gen technologies to develop unique and beneficial solutions. As a top-notch web 3.0 development company, we strive to the best of our possibilities to craft innovative services that deliver outstanding results.

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T
Contributor I
1 year ago
M
Contributor III
MZeebContributor III
asked in Sign-up Forms

Adding Free Shipping Minimum Pop Ups to Cart?

My store is implementing a free shipping minimum order value and were hoping to include a pop up on the cart page telling them what they need to spend to get free shipping (ie. “Add $10 to your cart & get free shipping) - is this a capability in Klaviyo’s pop up forms?

1
Kylie W
Partner - Silver
9 months ago
S
Contributor IV
SunilContributor IV
asked in Sign-up Forms

Do the sign up forms appear as pop ups to collect emails?

Hi please refer to the numbered pointsI would like one of the sign up forms to appear as a pop up. How do I set up a pop up compared to a standard optin form on my website?I would like the pop up to offer a £50 discount code in exchange for their email. And I would like another signup form to offer free tips and product promotions as part of a newsletter. Where does the standard newsletter optin form go on my website? Does the newsletter email sign up form need to be separate from the popup form offering the discount, and if so, do I need 2 separate sign up forms on the website, one for the pop up discount form and the other for the email newsletter? Should the pop up form be linked to a flow, and the newsletter sign up offering free tips and promotions form be linked to a campaign?Thank you.  

3
S
Contributor IV
2 years ago
M
Contributor I
Michelle BContributor I
asked in Sign-up Forms

What do I need to do to get my forms to publish?

Hi, I have a new shopify and Kalyvio account. I am trying to set up a form before i get subscribers but when i go to create form, i click on create and nothing happens, is this because i am getting this error message in my Klayvio account? Thank you in advance. Michelle  

1
Taylor Tarpley
Community Manager
1 year ago
M
Contributor IV
MMXPerformanceContributor IV
asked in Sign-up Forms

Notify when form is filled WITH information.

Hi all,I’m trying to notify a certain amount of people via email once a form has been completed - that’s the easy bit.My question is, how can I show those same people the responses of that form that was filled out? I.e. there are a few tick box questions and written fields on the form which the people in question will need to see when they open the notification email.Regards, Charlie.

9
JessFosnough
Expert Problem Solver IV
8 days ago
O
Contributor I
onascaleof1tobenContributor I
posted in Sign-up Forms

Why isn't my sign up form working?

Hello.  I promise I’ve searched many of the posts in the community before posting.  However, I’ve taken the troubleshooting measures (deleted cookies, verfied the app-embed on my shopify page, deleted and created a new sign up form, verified the sign up form is live, verified that klaviyo is in the view source code of the website...), and it is still not displaying.  Is there anything else I could try?

1
Taylor Tarpley
Community Manager
1 year ago
A
Contributor I
anonymuuusssContributor I
asked in Sign-up Forms

BACK IN STOCK doesnt appear! Please help

hello, I have a big problem and would be really thankful if someone could help me . so I have the dawn theme and I installed the back in stock code and it worked. But later I don't know when exactly I noticed it was gone and it didn't show up anymore. maybe I changed something in the theme but as I said I can't remember.  i have the original theme code and I would like to compare the two codes but I don't know which files I need to compare to find the problem. I already checked theme.liquid and there isn't any problem it must be any other file.   does anyone have an idea how I can solve the problem ? Please help me thank you 

1
Taylor Tarpley
Community Manager
3 months ago
stam_marko
Expert Problem Solver II
stam_markoExpert Problem Solver II
asked in Sign-up Forms

Irregular-shaped pop-ups

Hi there,Is it possible to create a pop-up that has irregular shape?For example, instead of the usual squared or rounded pop-up, to have a LEGO-shaped one? Thanks,

2
bluesnapper
Partner
5 months ago
G
Contributor I
GredelinContributor I
asked in Sign-up Forms

Klaviyo having problems identifying profiles

Hi there!So in this case I’ve set up a coupon form that only should face active profiles.No matter what, I cannot make the form show except when changing targeting to all visitors. Seems like Klaviyo is unable to identify profiles. Anyone else had the same experience?

1
bluesnapper
Partner
8 months ago
L
Active Contributor I
LaurentActive Contributor I
asked in Sign-up Forms

How to sync a newsletter optin within a typeform on my Website ?

Hey,We added a Typeform on our website and the last question is an optin for our Newsletter. Do you know how can I add the people answering yes to my Newsletter list ? Thanks,Laurent 

1
alex.hong
2 years ago
D
Contributor IV
dannyfrom57Contributor IV
asked in Sign-up Forms

Sign Up Form Display Issue

Hi, I have two issues regarding my embed pop-up. First issue is on desktop, both ‘email address’ and ‘Submit” size buttons are too long while it looks perfectly fine on mobile. I tried adjusting it to a length that I wish but it would look weird on mobile after. Second issue is, is there a way to remove “Please enter a valid email address”?  I would appreciate some help! Best,Daniel

3
D
Contributor IV
8 months ago
Mailbox Manny
Partner - Silver
Mailbox MannyPartner - Silver
posted in Sign-up Forms

Signup Forms - Who Do You Use?

So, recently we did an audit of an account that was using Justuno for their signup form and Klaviyo for their email. Looking at what they were doing with JustUno, they were only using it for New Visitor email and SMS capture.  Now, Justuno is great with the other features they’ve added in the past year or so; however, this business only needed the welcome capture in the near term.  They made the switch to using Klaviyo’s sign up form and saved $300/mo while performance stayed the same..Curious, what are you using for your email capture (and other things you can do with signup forms) and why?Would love to see some unique case studies in creative uses.

0
Mailbox Manny
Partner - Silver
2 years ago
T
Contributor I
TeamBillContributor I
asked in Sign-up Forms

multi-step sign up form set up and $source for reporting

Hey everyone,  Our multi-step sign up form for email and SMS is currently set up to add both to the same “newsletter” list i.e. the SMS keyword is directing to the same list.  When I go to generate a list growth report, the SMS keyword numbers are significantly lower than when I create a segment of SMS consented profiles during the same time frame, leading me to believe this is set up incorrectly for reporting.  I understand that the email and SMS sign ups should be going to different lists to make reporting more accurate, but this is how it was set up when I acquired the account.  When someone signs up for both email and SMS under this popup, will with $source be attributed to the first email form, or the SMS keyword?  Would it make more sense to create a segment using the “properties about someone” field and SMS source keyword to see accurate signups? 

1
Taylor Tarpley
Community Manager
1 year ago
S
Contributor I
SineadkillContributor I
asked in Sign-up Forms

New Subscribers

Hi everyone, how do we stop current subscribers from submitting the form on the website and getting the discount code? Is there a way to have a pop up to say ‘already subscribed’ it looks like they click sign up and move to the next step to get the welcome code? 

4
bluesnapper
Partner
4 months ago
P
Contributor I
pttkContributor I
asked in Sign-up Forms

Plan for ONLY Sign-up Form

What Plan for ONLY Sign-up Form?

7
P
Contributor I
3 days ago
L
Problem Solver I
LB3000Problem Solver I
asked in Sign-up Forms

Pop-up form teaser removed but still displays

I have a pop up formatted for desktop and one for mobile. I set both up originally with a teaser.I turned off the teasers weeks ago. But I continue to see these teasers as do folks I’ve asked to have a peek and check for me.I’ve cleared my cache, reloaded the page, checked on different browsers and on different machines. I keep seeing it. The URL is https://2xedge.comAm I nuts? Or do others still see the teaser. If it’s there, how do I get rid of it?Thanks!

2
L
Problem Solver I
4 months ago
I
Active Contributor II
IztokActive Contributor II
asked in Sign-up Forms

How to turn off "Don't show to existing profiles"

I would like to turn off the “don't show to existing profiles” setting. I want to show the form to existing profiles as well.Any suggestions?Thanks. 

3
I
Active Contributor II
7 months ago
W
Contributor I
Wesley TGBContributor I
asked in Sign-up Forms

multi-step form, how to submit to 2 separate lists

Hello.We have a multi-step form. Step 1 collects name/email and adds the individual to our Newsletter list (and triggers the related flow). Step 2 is optional -- if someone wants a free sample, they can continue to Step 2 and provide their mailing address.  In this case, they land on our Samples list. The list part is relevant because we want to make sure to send that double opt-in associated with the Samples list.However, it seems I need to add an email address field to Step 2 in order to be able to direct the submission to a list (or a phone number, which we would prefer to not require).Step 1 applies a “Submit” action that adds to the Newsletter list and continues to Step 2.Step 2 applies a “Submit” action that, ideally, adds to the Samples list and continues to the Thank You text.It would be great to not put the email field on Step1 and Step2, not only because Klaviyo doesn’t like this as it seems it can override the value submitted in Step1, but also because it is a bit of duplica

1
Taylor Tarpley
Community Manager
5 months ago
B
Contributor I
braumContributor I
asked in Sign-up Forms

Using cart total to fire cart abandonment popup

Hey hey,I need to fire a popup on exit for cart abandoners above a certain cart total. Right now I’m doing this via a segment (maybe there’s a better way? I’m all ears!) but my question is-- if a user is “unknown” to us, can we still fire that based on the cart total? Thanks!

3
Taylor Tarpley
Community Manager
4 months ago

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