Sign-up Forms

Get advice on building and designing signup forms that convert.

  • 1,002 Topics
  • 2,838 Replies
Dov
Dov
solved this question

Webflow/Klaviyo signup form integration

Hi @Aviva Mael,Thank you for sharing your question with the Klaviyo Community.The simplest solution is to embed a Klaviyo sign-up form on th...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

How to change the list that your Klaviyo form is pointed to

Signup forms are an extremely useful tool when creating an on-site experience for your customers! You’ve worked hard to design the perfect f...
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ashley_mcdermott
Rank
ashley_mcdermott
started this topic

How can I add an embedded form to a page on my Shopify Store?

To add a Klaviyo embedded form to your Shopify website, head to your store’s Pages (e.g., YOUR-STORE.myshopify.com/admin/pages). Then, selec...
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1002 Topics

T
Contributor I
TrappematterContributor I
asked in Sign-up Forms

I don't want pop to come up automatically

Hello,I would like some help. I don't want pop to come up automatically (see picture 1),Picture 1But to have to press "Teaser" in the cornerCorner "Get 15% off" must be displayed at all times (see picture 2) Picture 2  How do we solve it?Pop not start automatically

6
Omar
Partner - Platinum
1 month ago
M
Contributor I
MareebaContributor I
asked in Sign-up Forms

Klaviyo pop up stops website working

Good MorningI have set up a Klaviyo email sign up pop up but when ever I activate it it greys out the website so you cant click on anything. Even when you submit your form (which works) it still just greys out the website. When i originally set it up before Christmas it was working, but now it is not. Is this a website issue or Klaviyo set up issue?Thank you

3
Taylor Tarpley
Community Manager
3 months ago
Y
Contributor II
YogatodayContributor II
asked in Sign-up Forms

pop-up not showing

Where are you supposed to put this code for pop up forms. Its so crazy that Klayivo does not put this some where. We are on shopify 2.0. The form says its live but its not. We added the below code to custom HTML in the theme but then shows on our web side as code?? We have added the app and added our api code. We have added in the klayivo.js. window._klOnsite = window._klOnsite || []; window._klOnsite.push(['openForm', 'XZqiMK']); I have never been more frustrated with Klayivo as I am right now. 

4
Y
Contributor II
1 month ago
F
Contributor IV
fandfContributor IV
asked in Sign-up Forms

Is it possible to provide customers an option to submit a custom message?

I am creating a contact form for my contact page on my wordpress site, and using Klaviyo to achieve this.I have created a simple text box for the customers message/feedback, but would like it to be larger than the other fields (like name/email).The text box only allows one line of text, rather than paragraphs. Is there a way to do this?Is there a way users can drag and expand the box vertically to view their longer messages?Thanks

3
Taylor Tarpley
Community Manager
1 year ago
J
Contributor I
jaketContributor I
asked in Sign-up Forms

Can I use a dropdown in a sign-up form as a location selector?

I would like to add locations to a dropdown in a sign-up form, and depending on what location the user picks, they will go to a specific URL. Is this possible?  It seems like it should be fairly simple to do, but I can’t seem to work out how. 

1
stephen.trumble
Community Manager
1 year ago
M
Problem Solver I
miaProblem Solver I
asked in Sign-up Forms

Woocommerce Embed Integration

Hi, I have done all the steps as per the guide but my embed form is not showing up :( Any suggestions? I have done everything on this list…https://help.klaviyo.com/hc/en-us/articles/115005249348-Signup-Form-Troubleshooting

4
M
Problem Solver I
2 years ago
E
Contributor I
eztestbrookeContributor I
asked in Sign-up Forms

Phone Number Blocked by Country Code

On my sign up forms, the area to enter phone number is being blocked by the country code drop down arrow. It doesn't look like this during editing, but when added to our site the arrow is right in the center of the box, preventing a phone number being added. I have tried adding a new block as well as creating an entire new form, but the problem still happens. I don’t see an area to remove the country code option either. Please help! 

1
chloe.strange
Community Manager
1 year ago
T
Contributor I
TeamBillContributor I
asked in Sign-up Forms

multi-step sign up form set up and $source for reporting

Hey everyone,  Our multi-step sign up form for email and SMS is currently set up to add both to the same “newsletter” list i.e. the SMS keyword is directing to the same list.  When I go to generate a list growth report, the SMS keyword numbers are significantly lower than when I create a segment of SMS consented profiles during the same time frame, leading me to believe this is set up incorrectly for reporting.  I understand that the email and SMS sign ups should be going to different lists to make reporting more accurate, but this is how it was set up when I acquired the account.  When someone signs up for both email and SMS under this popup, will with $source be attributed to the first email form, or the SMS keyword?  Would it make more sense to create a segment using the “properties about someone” field and SMS source keyword to see accurate signups? 

1
Taylor Tarpley
Community Manager
1 year ago
M
Contributor I
MelanieHargroveContributor I
asked in Sign-up Forms

Sign up forms not going to lists

Hey there, So recently working on setting up a pop up to collect emails for my Newsletter. My site is not live and still tinkering with stuff. I’ve noticed when I collect an email it doesn’t get sent to the list that I want it to , but instead it just goes to profiles. How do I get Klaviyo to put peoples emails in the right spot ? When I built the popup I selected it to send the email to Newsletter, but it never shows up.. Thanks in advance!

1
Bobi N.
Partner - Platinum
11 months ago
L
Problem Solver I
LMayberryProblem Solver I
asked in Sign-up Forms

Popup form showing to existing Klaviyo profiles (but it's not supposed to)

Hello! I’ve just created my first popup form, meant to signup subscribers.I’ve set the targeting to “Don’t show to existing Klaviyo profiles”, yet it still seems to be showing to existing profiles. I believe the profiles have been cookied, as they got to my website by clicking through a Klaviyo Campaign email. I sent this test Klaviyo campaign to about 200 of my most engaged subs (imported from Mailerlite), and two of them signed-up again (on the popup form). I also had a friend click through, and she got the popup. Any idea why this is happening, or what I can do to fix it? Thanks!

4
Taylor Tarpley
Community Manager
1 month ago
J
Contributor I
JenS&SContributor I
asked in Sign-up Forms

Sign Up Form - No Analytics?

Hi there,With our footer sign up form contacts are being passed through into our newsletter list, but we’re not seeing any form analytics - it all shows as 0, but we know this isn’t the case in testing the form. Any clues on why this might be?Thanks! 

1
E
Klaviyo Employee
2 years ago
E
Contributor I
EmilyLoftmanContributor I
asked in Sign-up Forms

Sign up form link broken

Hey! I’ve had a full page sign-up form integrated for around 1 month now and the for is in my Instagram bio. The form worked fine until a couple of days ago and now it redirects people to a 404 error page on my website.The only thing I have changed is that my website was locked and I have recently unlocked it, I can’t think of any other changes that have been made which could affect the use of the form.Please help!

2
E
Contributor I
9 months ago
A
Aishwarya CODNew Member
asked in Sign-up Forms

Pop-up form not showing on Framer

Hi! For some reason my pop-up form is not showing up on my Framer website- this is the code i inserted on my website: window._klOnsite = window._klOnsite || []; window._klOnsite.push(['openForm', 'XWPUVe']); What am I doing wrong? TIA!

1
stephen.trumble
Community Manager
1 month ago
T
Contributor I
Tom2
asked in Sign-up Forms

Analytics

Hi there,  We’re running some A/B tests on pop up sign up forms at present. We ideally also want to dig into which pages are converting to email sign ups - so far can’t find a way to find this information in the form analytics. Is it possible to run a report showing the number of sign ups per URL for a pop up form? Thanks

1
stephen.trumble
Community Manager
2 years ago
A
Contributor II
Abhishek98Contributor II
asked in Sign-up Forms

Signup form cross with an background color

I recently created a signup form and the cross sign at the top right is getting a unneccessary background of yellow color which when I cross checked was not setup while creating the form.How to remove it? SS attached!   

4
A
Contributor II
8 months ago
V
Contributor I
VasiliyContributor I
asked in Sign-up Forms

Validating contacts using a pixel instead of the double opt in?

Is it possible to validate a user when opening an email with a pixel?

1
David To
Klaviyo Employee
3 years ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Sign-up Forms

Custom Properties Hit and Miss

Hi I have a pop up form from which I have set up silent custom properties. However some new profiles have custom properties and for others the custom properties fields are empty. I would appreciate your thoughts. Sean

2
S
Problem Solver III
3 months ago
clairebeaumont
Active Contributor I
clairebeaumontActive Contributor I
asked in Sign-up Forms

Invite existing subscribers to sign up to unique event list/segment

Hey,  Really sorry this is quite long and I’ve got two questions a) what is best practise for subscribers b)best practise new sign ups.We are planning a fitness week in January 2024. We want to invite existing subscribers via an email campaign to join our indoor training week. During the promotional week they’ll get daily emails with tips, hacks, guides and invites to join an off line in-store event and online live events to take part with us. ExistingNot all our subscribers will want to get daily emails so we don’t want to just bombard people.Not all our customers want to do indoor training.Not all our subscribers have shown intent to do indoor cycle training but after Christmas they may change their mind and we want to give the opportunity to tell us they are interested. Our main list already has a preferences page, which customers can update their profiles. So I don’t want to direct subscribers to this because it has a few questions on it and we ask them during the welcome flow to u

2
clairebeaumont
Active Contributor I
4 months ago
clairebeaumont
Active Contributor I
clairebeaumontActive Contributor I
asked in Sign-up Forms

Run contest only for existing opt-in subscribers

Hey,I want to run a contest that is exclusively for people who have already subscribed and meet certain shopping criteria. I will not be offering this competition on social media or via any other media.It is a reward for staying engaged and being part of the brand. The sign up form will be sent via email to existing subscribers. I set up a new list as detailed in this article (https://help.klaviyo.com/hc/en-us/articles/115000798472). However once designing the page. I’m not sure what to do about the  confirmation page and opt-in page (below are the two pages/steps I’m referring to)As these people are already subscribers I don’t need to ask them to subscribe again and I don’t want to confuse them either.  For the existing VIP customers I already have a manage preference page is already customised for the subscribers to add more details about their shopping habits so I don’t want to change this.  Maybe I should not have set up a list, but duplicated a segment and customised a manage pref

3
Taylor Tarpley
Community Manager
6 months ago
T
Contributor I
TSRCRContributor I
posted in Sign-up Forms

Product Request - Schedule Flows & Pop Ups

Can’t be the only one who’d benefit massively from this. Currently having to plan out a schedule for when to turn on/off each flow and pop up in accordance to our Black Friday strategy which means I’ll have to stay up until Midnight of those days to complete the action. I would love to see a feature where you can set a flow to be live only within a specific time period, and same with pop ups. This would help massively during sale events.

3
A
Contributor IV
3 months ago
C
Contributor II
curtisContributor II
asked in Sign-up Forms

How do I embed a subscription on a page in Big Commerce?

I have been trying to Embed a Subsc. form into a page in Big Commerce.  I have gone thru ALL of the help pages and done everything they suggest with no luck. Page Builder - Theme edits etc...Any thoughts or suggestions.  Even a programmer to talk to?

1
Brian Turcotte
Community Manager
1 year ago
Nachin
Problem Solver I
NachinProblem Solver I
asked in Sign-up Forms

Validation email not triggering

Hello! I have password page activated in my Prestige Shopify theme so users can leave their email adress in order to get access. The question is that I have that field connected to my klaviyo newsletter. Also in Klaviyo, within my audience settings "Newsletter" I have configured the sending of a validation email that should reach all new subscribers to my newsletter, but that email is not arriving. Could someone give me a cable?Thank you very much!

5
Nachin
Problem Solver I
6 months ago
T
Contributor I
tomholland1111Contributor I
posted in Sign-up Forms

Web 3.0 is the future ?

Unlock the potential of Web 3.0 with SoluLab’s high-end web 3.0 development services. Our team leverages next-gen technologies to develop unique and beneficial solutions. As a top-notch web 3.0 development company, we strive to the best of our possibilities to craft innovative services that deliver outstanding results.

0
T
Contributor I
1 year ago
T
Contributor I
The Lovemade HomeContributor I
asked in Sign-up Forms

Exit Intent Form

Hello. I’m looking to convert more views into sales by offering an exit intent survey to find out why individuals didn’t purchase. I created a pop-up for when guests are exiting the store and set it up with three multiple choice options:Prices too high.Site was confusing.Couldn’t find what I was looking forHowever, as people are filling this form out, I can’t find anywhere where it tells me which option they selected, just that they did fill it out. Am I doing something incorrectly? I chatted with a support member who told me I needed to add values to the options but I don’t know what those would be. Do I need to collect an email as well? Thank you for your help!

1
AlexandraPalau
Partner - Silver
1 month ago
N
Contributor I
noteitnowContributor I
asked in Sign-up Forms

embedded sign up form not allowing inputs

Hi :-)I’ve just contacted a bunch of people to sign up via my embedded sign up email form and they can’t input info into email and name fields.I’ve checked the link and it seems to be right. I’m using Woocommerce and it was working a week ago and I’ve only tweaked the appearance since then.Please help!

2
alex.hong
2 years ago

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