Sign-up Forms

Get advice on building and designing signup forms that convert.

  • 1,127 Topics
  • 3,149 Replies
Dov
Dov
solved this question

Webflow/Klaviyo signup form integration

Hi @Aviva Mael,Thank you for sharing your question with the Klaviyo Community.The simplest solution is to embed a Klaviyo sign-up form on th...
  • 0
  • 5
shoshana.antunes
Rank
shoshana.antunes
started this topic

How to change the list that your Klaviyo form is pointed to

Signup forms are an extremely useful tool when creating an on-site experience for your customers! You’ve worked hard to design the perfect f...
  • 6
  • 7
ashley_mcdermott
Rank
ashley_mcdermott
started this topic

How can I add an embedded form to a page on my Shopify Store?

To add a Klaviyo embedded form to your Shopify website, head to your store’s Pages (e.g., YOUR-STORE.myshopify.com/admin/pages). Then, selec...
  • 2
  • 24

1127 Topics

M
Contributor I
mtanner242Contributor I
asked in Sign-up Forms

Sign up form for free shipping help

I just completed my first signup form. It’s an email sign up that offers free shipping on next order. How do I automate sending them the code when they sign up? The template I used doesn’t show that step.

1
Bobi N.
Partner - Platinum
2 years ago
D
Active Contributor I
davemansonActive Contributor I
asked in Sign-up Forms

Do Warranty Forms work to sync information to Klaviyo?

Hi,I was wondering if anyone is using Warranties forms on Shopify and the data syncing across into Klaviyo.What i am trying to do is capture email address from no direct purchasers so we can manage warranty and give added value to their purchases.I did think about using a Klaviyo form but the data is overridden each time I fill the form in.Any ideas?Dave 

5
Taylor Tarpley
Community Manager
2 years ago
M
Contributor IV
maddiemhcContributor IV
asked in Sign-up Forms

When using $source property what happens if someone fills out another form before the flow is finished?

Hi guys! I have a very similar situation to this existing discussion: From what I can tell, the $source property that is applied to a contact after signing up via a form changes when the same contact fills out another form with a different $source property. My situation is this:I want to have a three day flow for an ebook that customers will receive after filling out a form with a specific $source property.But what happens if this customer then fills out a different form before this flow is completed and the $source property on their contact changes?Will they stop receiving emails from this flow immediately? Or will the flow still finish? I’m not sure if this is an obvious question but I can’t seem to find the answer anywhere and want to make sure I know what will happen. Many thanks for your help,Maddie

9
M
Contributor IV
2 years ago
T
Contributor I
Tom2
asked in Sign-up Forms

Analytics

Hi there,  We’re running some A/B tests on pop up sign up forms at present. We ideally also want to dig into which pages are converting to email sign ups - so far can’t find a way to find this information in the form analytics. Is it possible to run a report showing the number of sign ups per URL for a pop up form? Thanks

1
stephen.trumble
Community Manager
2 years ago
M
Contributor I
mccormick813Contributor I
asked in Sign-up Forms

Trying to connect Shopify Store for Embedded forms

Been working to include an embedded form in my Shopify website. I’ve installed the integration app and everything says it’s connected and updated. However, when I go to publish an embed form, it says there is no connection. Can anyone help with this issue? I feel like I’ve tried about everything! Thanks in advance. 

1
alex.hong
2 years ago
C
Contributor I
CoverandQuillContributor I
asked in Sign-up Forms

Dimming the Background of a Flyout Signup Form

I have created a flyout pop up I like. Is there a setting somewhere that allows the back homepage to go dim so that the fly out sign up jumps out more? Makes it more visible? I’ve seen other pop ups where the homescreen gets dim, and I’d love to have that look.Thanks!!www.coverandquill.com 

4
alex.hong
2 years ago
4
Contributor I
46foryoungerContributor I
asked in Sign-up Forms

How do I add fields for SMS signup form?

How do I add company name and privacy term fields for SMS after someone enters email for sign up form?

3
4
Contributor I
2 years ago
J
Contributor I
JjhayiContributor I
asked in Sign-up Forms

Using exit intent for a pop-up form on mobile

Hi there!I have a question about the use of exit pop-ups on mobiles. I know that on desktop they’re triggered by the cursor behavior, right?I have read in this article https://www.klaviyo.com/blog/exit-popups that we could use the scroll up as a trigger. But how can I add this in my klaviyo signup forms? The option “ Show when visitor is exiting the page “ already do this for me?Thank you very much!

7
W
Contributor I
2 years ago
L
Contributor I
lafarrayContributor I
asked in Sign-up Forms

New Products and Coupon Form Pulling in Old Product Data in Popup

Not my question. My question is how do I pull products from a new store to add a specific coupon to? My old store’s products are pulling up, but the new store appears to be linked because I created a popup that works. 

1
alex.hong
2 years ago
F
Contributor I
FunProjectorContributor I
asked in Sign-up Forms

Signup form popup appeared on unexpected page

Hi allI've created a signup form to my Shopify store, and I set the Target & Behavior to "Exactly matching my homepage url”:But the problem is sometime I still see the popup at the other pages, like collection, product details or even checkout page. And this unexpected popup is the form BEFORE I customize the style.This is my form after styled:and this is the unexpected form: Have you ever met the same issue? Does someone can give me a solution? The signup form I'm using is the "First order discount" popup.This is my dev store url: https://fun-projector.myshopify.com/ Thank you.

1
David To
Klaviyo Employee
2 years ago
R
Contributor I
restlessContributor I
asked in Sign-up Forms

On Email Inputs for my Forms I don't see the "Auto-fill with email if already tracked" checkbox

Hi, I’m trying to create a form where a user that has already subscribed can change their name. From what I found here https://www.klaviyo.com/blog/personalize-onsite-experience-with-segment-targeted-forms the Email input should have a checkbox that says “Auto-fill with email if already tracked"… However, my forms don’t seem to have that option…  Anyone have any ideas why that options is not showing up for me? Or how to make it appear?

2
R
Contributor I
2 years ago
M
Contributor I
mpenvenContributor I
asked in Sign-up Forms

Copying a pop-up "to destination"

Hello,I’m looking to duplicate my pop’up form to another destination. Is it possible or is it only possible with the templates of emails ? Thank you 

1
Dov
2 years ago
Mailbox Manny
Partner - Silver
Mailbox MannyPartner - Silver
posted in Sign-up Forms

Signup Forms - Who Do You Use?

So, recently we did an audit of an account that was using Justuno for their signup form and Klaviyo for their email. Looking at what they were doing with JustUno, they were only using it for New Visitor email and SMS capture.  Now, Justuno is great with the other features they’ve added in the past year or so; however, this business only needed the welcome capture in the near term.  They made the switch to using Klaviyo’s sign up form and saved $300/mo while performance stayed the same..Curious, what are you using for your email capture (and other things you can do with signup forms) and why?Would love to see some unique case studies in creative uses.

0
Mailbox Manny
Partner - Silver
2 years ago
M
Contributor III
motionrcContributor III
asked in Sign-up Forms

Exit Intent signup form is showing constantly (not following set rules)

We are using Klaviyo with Shopify using their built in integration. Everything has been running smoothly for months until today we noticed that our exit intent popup signup form is displaying on every page refresh even if the user closes the form, already has signed up, etc.  We have the form set to never show if the user already has signed up, and it is set to only show every 180 days once someone Closes (X) the form. It has been working for months, so we are not sure why it all of a sudden will show on every page refresh.  We think it may be an issue with cookies although we have not changed anything with our theme or Klaviyo integration, so not sure why the issue appeared just today.  Is anyone else experiencing this issue? Any idea on what might be causing this and how to fix?Thank you,Mark 

5
N
Contributor I
2 years ago
E
Contributor I
emiliekmartinezContributor I
asked in Sign-up Forms

Legacy Form - Not adding person to list

Hi! I’m adding in a legacy form section to a Shopify store. I followed this documentation (https://help.klaviyo.com/hc/en-us/articles/115005249588-How-to-Add-and-Customize-a-Legacy-Embedded-Signup-Form) and am successfully getting people into Klayvio. But when I go an look at my list, they don’t appear.  Here’s what I’ve tried/checked:Used an incognito browser + multiple email addresses never used in this klayvio account Single opt-in on the lists Ensured that the LIST_ID is in the hidden field, and in the post and that I only have one Klayvio form per page and that it has a unique ID for the js to target That I’m getting a success message (200) from Klayvio’s API Tried directly coping Klayvio’s HTML/CSS/JS to the page and updating the LIST_ID and it still isn’t workingAny ideas? It did work for like an hour, and then I cam back the next morning and it didn’t. I didn’t make any changes  You can see the form in action here: https://g50vvbpx2xt0gohf-3671392371.shopifypreview.com    Here’

2
E
Contributor I
2 years ago
R
Contributor I
RetentionRobContributor I
asked in Sign-up Forms

Multi Step Signup Form

We enabled a Multi Step Signup form to capture email first, then SMS. One is for desktop and one is for mobile and they are both set to show to target non-Klaviyo profiles. Step 1: Email FirstHas an email input field and a button.  Button Action: Submit Form They should be submitted into a specific list that is set to trigger a welcome email flow After Submission it is set to show the next stepStep 2: SMSHas an phone number input field and a button.  Button Action: Submit Form They should be submitted into a specific list that is set to trigger a welcome SMS flow After Submission it is set to show the success messageI am noticing that customers are not being sent into the welcome email flow after submitting the first step so I have a feeling they are only being added to the specific list  after completing both steps of the form. How can I change this so that each submission is accounted for individually? 

2
alex.hong
2 years ago
S
Contributor I
shawndea2005Contributor I
asked in Sign-up Forms

how to add a free printable and sync email

Im having issues with adding a free printable. I designed a pop up and an email for the free printable but how do I sync the email with the pop up, so that when they sign up, the email template with the google link is sent automatically to them. I had to put the link in the subscription confirmation box (pic below) for now but prefer not to. 

2
S
Contributor I
2 years ago
M
Contributor II
MelContributor II
asked in Sign-up Forms

How to display Thank you message on Custom Form.

Hi There,I am using a custom form to create an account.On Clicking Sign Up we send the details to Klaviyo List/Segment.Is there a way to display a thank you message when the button is clicked.Thank you for your advice.Mel.     

1
Dov
2 years ago
J
Problem Solver II
jmacmanProblem Solver II
asked in Sign-up Forms

Dynamic Coupon Code in a Popup

it is my understanding that Dynamic Coupon Codes should be able to be generated inside of a popup. I created a popup and tested on the site and it just simply looks like the source code and not the dynamic coupon code.   

4
S
Contributor IV
2 years ago
T
Contributor I
TommyTContributor I
asked in Sign-up Forms

Can you use OR Logic for Sign Up Form Display Behavior

Hello I want to show a sign up form when someone does the following Exit IntentORTime on siteOR% page view The behaviour functionality is AND logic. So my understanding is I need to create 3 different sign up forms. How do I stop the user from seeing each form? If they dismiss the form once, I don’t want to show them another. Though I want loser logic than AND. Thanks in advance!Tom

1
alex.hong
2 years ago
M
Contributor I
miaraffiusaContributor I
asked in Sign-up Forms

How to delete double-opt in confirmation email

Hi, I want to deactivate the confirm subscription option!

1
stephen.trumble
Community Manager
2 years ago
A
Contributor II
alenjoseContributor II
asked in Sign-up Forms

Tracking events across sub-domains

I have shop with checkout happening on separate sub domain, it seems like Klaviyo tracks only on domain user was created. example:a.com (Klaviyo form)check.a.com Here all activities of a.com are tracked for a user created via Klaviyo form; while when user moves to  check.a.com - nothing is tracked.

5
stephen.trumble
Community Manager
2 years ago
M
Contributor II
MelContributor II
asked in Sign-up Forms

Send Email on Button Click

We have created a custom registration form. Here is the link: https://www.athreyaherbs.com/account/register On clicking Sign-Up I want to send an email to the user using the Klaviyo app with all the information filled in the form. Also Is it possible to add a custom attachment along with the email. (Example the attachment having the customer name in it) Thank you.

2
stephen.trumble
Community Manager
2 years ago
T
Contributor I
teach cdContributor I
asked in Sign-up Forms

Signup Form Menu Disappeared from Account

When I go to the Signup Form side menu and open it, it is blank.  My completed forms are not displayed, templates are not displayed and the signup menu at top right corner is not displayed.  Everything has disappeared; it’s not a white page.This occurred after I customized the preference page for aesthetics, though I don’t see how that would have affected anything.  Initially though, when I opened the preference page, there was an area to add logo and other elements but that did disappear.  There were also a few sections listed and when I was done making the color customization, there was only two sections listed. I’ve logged out of my account and logged back in but no change.  Anyone have thoughts on how to bring the page back?

2
cassy.lee
2 years ago
O
Contributor I
Outdoora.chContributor I
asked in Sign-up Forms

Signup Form

HiI created a Signup form with Klavio on 9.14.21. I can see it on the desktop. I want to change the color of a button and now I can't find the Signup form I created. My dashboard is empty, I can create a new form and it wouldn't be a problem for me, but unfortunately I can't deactivate the old version because I just can't find it. What can I do?Thanks for the help.

2
stephen.trumble
Community Manager
2 years ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.