Skip to main content

Groups
Events
Academy
Help Center
Product roadmap
Champions

K:BOS—the B2C event of the year

(Thu, Sep 25, 1:00 PM)

Welcome to the Klaviyo Community!

14,212 Topics
40,872 Replies
29,014 Members

Featured topics

Ways to get involved

Categories
Most Recent
Help Others

Connect with Klaviyo

Learn more about how to get the most out of the Klaviyo Community. Stay up-to-date with product announcements and catch recaps of our live trainings.

Getting Started with Community

Getting Started with Community

6 topics

Product Updates & Announcements

Product Updates & Announcements

308 topics

Live training recordings

Live training recordings

279 topics

Join the conversation

Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!

Marketing

11171 topics

Analytics

422 topics

Service

63 topics

Strategic advice

Strategic advice

179 topics

Taishah99Contributor I

How to stop bots

Hi there, We’re looking for a double opt-in alternative to prevent our list from being spammed. Recently we have been attacked by bots. I can see there are a lot of fake emails, but their domain is @gmail.com, so I can’t bulk delete them, segment them or do anything that’s not manual. I don’t understand how to prevent it from happening, because we have double opt-in activated.Any suggestions in how to prevent them and how to delete them?Shop is made in shopifyThanks.

digitalgeekContributor I

Exploring How Digital Marketing Trends Relate to Email and SMS Campaigns

Hello everyone,Digital marketing is rapidly changing in various places, Jalandhar being one of them. Local businesses are adopting SEO, social media, and automation to grow faster, that got me thinking about how many of the digital marketing trends align well with the strengths of Klaviyo—specifically, personalization, segmentation, and analytics-driven campaigns. I stumbled upon an article about digital marketing trends that had some interesting information that directly related to email/SMS strategies. Here is the link on digital marketing in Jalandhar, if anyone is interested: https://www.virtuositydigital.com/blog/digital-marketing-in-jalandhar.Looking forward to hearing how you're incorporating broader digital trends into your Klaviyo campaigns.

reneenchristensenContributor I

Product feed images/thumbnails so small!

I can’t seem to find a way to display our product feed images/thumbnails differently/larger. We have a very visual product and the default is just too small. I’ve already tried making the product feed just one column, but it still appears as a tiny rectangle in the body of the email. Especially painful on desktop. Help!

deeziumContributor I

Profiles missing from reported campaign metrics

Ran into an issue the other day when we were looking at the click events for a specific campaign. Here’s what’s going on:We see the click event for that campaign on the user’s profile. We also see the user show up on the campaign Link Activity page for the campaign (for the specific URL that they clicked). However, the user doesn’t show up when we visit Recipient Activity » Clicked for that particular campaign.Is it possible that there’s a filter on the Recipient Activity » Clicked view that’s removing this particular user?

VoulaContributor I

Entrepreneur user group

Health Check of account

Hi team, can you recommend someone to do a health check on my account and flows? Many thanksV

jimkActive Contributor II

K:BOS Attendee Group

A Ninja from Niagara

Hi all - I'm Jim, CEO of Segment Ninja. We recently soft-launched our Klaviyo integration for brands and agencies. Looking forward to learning more about Klaviyo's roadmap and perhaps meeting some of you. Our free trial is almost full, but happy to extend it for anyone that wants to have a peak ahead of Boston. Just DM me. Cheers...Jim

Taishah99Contributor I

Strategic advice

Problem with spam complaint and unsuscribe rate

Hi there!I manage an account that belongs to an urn and cremation jewelry company. You could imagine people won’t want to receive our messages frequently.I am sending campaigns once a week and we try to be really respectful, using cremation jewelry as our main option when we want to promote products. I just send emails to new suscribers and people in my 30 days engaged segment. I also got a sunset flow and I clean my list frequently.Neverthless, I have a high spam complaint and unsuscribe rate problem. I understand it has to do with the type of product we’re marketing, but is there something else I can do to try to stay at healthy levels of spam and unsucribe rate?

RadiantMindsContributor I

Welcome Flow not sending emails

I have followed all of the instructions in this thread and left my comment at the bottom but it is still not working:

A

Anonymous

Welcome flow not sending emails

Hi Community, I recently integrated my Shopify store with Klaviyo, I followed everything on the startup page and created a welcome series flow but unfortunately the flow is not triggering I have tried from multiple devices and different email addresses. I have gone through all other related topics and nothing seems to work. I have tried the following:Double checked the flow list (newsletter) Changed list preference to single-opt Duplicated the flow Flow is live and active Any help and guidance is highly appreciated. Looking forward to learn more about Klaviyo and be part of this amazing community. TIA,

arens.myzyriContributor I

Developer Group

App development - App uninstall from Klaviyo flow

Hi all.From Klaviyo documentation I found:When a user uninstalls your app from Klaviyo, ensure that the status reflects properly in your app, i.e., it appears as uninstalled on your app’s platform. What does it mean? Is Klaviyo sending me a webhook, or something to tell me that the app is removed? What is the best practice to handle app uninstall in Klaviyo side?Fyi in my service side app removal works very well an it removes the app in klaviyo user account as well.Thank you. Best regards.

Taishah99Contributor I

How to stop bots

Hi there, We’re looking for a double opt-in alternative to prevent our list from being spammed. Recently we have been attacked by bots. I can see there are a lot of fake emails, but their domain is @gmail.com, so I can’t bulk delete them, segment them or do anything that’s not manual. I don’t understand how to prevent it from happening, because we have double opt-in activated.Any suggestions in how to prevent them and how to delete them?Shop is made in shopifyThanks.

digitalgeekContributor I

Exploring How Digital Marketing Trends Relate to Email and SMS Campaigns

Hello everyone,Digital marketing is rapidly changing in various places, Jalandhar being one of them. Local businesses are adopting SEO, social media, and automation to grow faster, that got me thinking about how many of the digital marketing trends align well with the strengths of Klaviyo—specifically, personalization, segmentation, and analytics-driven campaigns. I stumbled upon an article about digital marketing trends that had some interesting information that directly related to email/SMS strategies. Here is the link on digital marketing in Jalandhar, if anyone is interested: https://www.virtuositydigital.com/blog/digital-marketing-in-jalandhar.Looking forward to hearing how you're incorporating broader digital trends into your Klaviyo campaigns.

deeziumContributor I

Profiles missing from reported campaign metrics

Ran into an issue the other day when we were looking at the click events for a specific campaign. Here’s what’s going on:We see the click event for that campaign on the user’s profile. We also see the user show up on the campaign Link Activity page for the campaign (for the specific URL that they clicked). However, the user doesn’t show up when we visit Recipient Activity » Clicked for that particular campaign.Is it possible that there’s a filter on the Recipient Activity » Clicked view that’s removing this particular user?

VoulaContributor I

Entrepreneur user group

Health Check of account

Hi team, can you recommend someone to do a health check on my account and flows? Many thanksV

jimkActive Contributor II

K:BOS Attendee Group

A Ninja from Niagara

Hi all - I'm Jim, CEO of Segment Ninja. We recently soft-launched our Klaviyo integration for brands and agencies. Looking forward to learning more about Klaviyo's roadmap and perhaps meeting some of you. Our free trial is almost full, but happy to extend it for anyone that wants to have a peak ahead of Boston. Just DM me. Cheers...Jim

Taishah99Contributor I

Strategic advice

Problem with spam complaint and unsuscribe rate

Hi there!I manage an account that belongs to an urn and cremation jewelry company. You could imagine people won’t want to receive our messages frequently.I am sending campaigns once a week and we try to be really respectful, using cremation jewelry as our main option when we want to promote products. I just send emails to new suscribers and people in my 30 days engaged segment. I also got a sunset flow and I clean my list frequently.Neverthless, I have a high spam complaint and unsuscribe rate problem. I understand it has to do with the type of product we’re marketing, but is there something else I can do to try to stay at healthy levels of spam and unsucribe rate?

RadiantMindsContributor I

Welcome Flow not sending emails

I have followed all of the instructions in this thread and left my comment at the bottom but it is still not working:

arens.myzyriContributor I

Developer Group

App development - App uninstall from Klaviyo flow

Hi all.From Klaviyo documentation I found:When a user uninstalls your app from Klaviyo, ensure that the status reflects properly in your app, i.e., it appears as uninstalled on your app’s platform. What does it mean? Is Klaviyo sending me a webhook, or something to tell me that the app is removed? What is the best practice to handle app uninstall in Klaviyo side?Fyi in my service side app removal works very well an it removes the app in klaviyo user account as well.Thank you. Best regards.

JonAdeContributor I

Integrating custom websites with Klaviyo via Zapier

Hello,I am seeking advice from anyone that can help. I am trying to build the following flows:Welcome Flow (trigger: pop-up)Abandon cart flow (trigger: someone abandoned cart)Abandon checkout flow (trigger: someone abandoned their checkout)Abandon browse flow: (someone abandoned product view page) Abandon site flow: (someone visited site and then left without clicking a product)Post purchase flow: (someone made a purchase)on my squarespace website but there is no built in integration for squarespace so it needs to be a custom integration. I know I can use code to do it but I was wondering if there was a way to do it using zapier. I’d be willing to pay for someone to carry this out.Thank you!!

seandrxContributor I

Featured Review Carousel Broken in Horizon Theme

I’ve recently updated my website to the new Shopify Horizon theme, and after the switch the Featured Review Carousel section is not displaying correctly on mobile. See screenshot.It shows as a much wider image, which in turn widens the website making it difficult to scroll on the home page.

New here?

Get to know your new community and complete our onboarding checklist.

Upcoming Events

Most Active Users

Show full leaderboard

Show full leaderboard

Badges Earned

RushiSuryahas earned the badge Anniversary - 2 years
Muffedishas earned the badge Anniversary - 2 years
Onyxhas earned the badge Anniversary - 2 years
BenC66has earned the badge Anniversary - 2 years
HDarlinghas earned the badge Anniversary - 2 years

Show all badges

Helpful Resources

Developer Portal

Gain the knowledge you need to successfully integrate Klaviyo

Help Center

See the most asked questions

Partner Directory

Get connected with an Agency Partner today to achieve your growth goals

Powered by Gainsight

Terms & Conditions

Links & Resources

Klaviyo.com
Log in to Klaviyo
Klaviyo Blog
Help Center
Marketing resources
Live training

Platforms

Klaviyo for Shopify
Klaviyo for Shopify Plus
Klaviyo for BigCommerce
Klaviyo for Commerce Cloud
Klaviyo for Magento
Klaviyo for WooCommerce
Direct Integrations

Partners

Klaviyo Partner Programs
Agency Partner Directory
Integrations Library

Useful Things

COVID-19 Insights
Events
Email Template Builder
API Docs
Get Help

About

Who We Are
Newsroom
Careers
Engineering Blog
Design Blog
Contact Us

Terms and Privacy |
© 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.

Sign up

Already have an account? Login

Use your Klaviyo credentials

Log in with Klaviyo

Log in to the Community

Use your Klaviyo credentials

Log in with Klaviyo

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK