Find answers to your SMS questions here.
- 197 Topics
- 465 Replies
Good day everyone! My name is Dayo, a digital marketing guru.I have some issues after setting up my opt-in form on my klaviyo for some of my previous buyers, I created a segment for them which will allow me to schedule a campaign requestng their consent to receive text from me. But after sending out the campaign the opt-in form was not display to them after they click on the CTA button to drop their contact.Kindly assist me on what to do.Thanks.
Hi Community. I’ve created an SMS campaign to send, Canada based. All profile Consent was obtained and imported, my toll-free number is not verified (but I read that meanwhile it’s under process of verification, I can still send SMS). However, once I clicked send after awhile it prompted SMS skipped - unable to send SMS. I also tried un-clicking smart send to give it a try, still does not work.Any idea what’s the issue here? Any help would be appreciated!
For my main list of contacts I had “Double Opt In” enabled - I noticed that a contact did not confirm via email for double opt in, so he was never added to my main list or my “Person is consented to receive SMS” segment. I removed double opt in so now anyone that fills out my form and has phone included will be added both to my main list and SMS segment. Ideally I would like it so that I can just require double opt in for emails, and single opt in for sms. Is there any way to do this?
Hi everyone, I understand that at the moment SMS on Klaviyo is only currently available in the US, but as I was just working through the flows today I saw this on the SMS message template:SMS for CanadaI can’t seem to find any information on this on the help center and on the community posts, so I was just wondering if any of you have tried this yet?Thanks!
Hello, I am new on Klaviyo, I created a List and linked to a Sing-up Form where the client can get a 10% discount if he gives me his/her mobile number.I tried some tests with friends and family but even though the sign-up form registered 11 submission, the list is still empty, while the “profile” section is correctly working.It may be useful to you to know that in the Opt-in process I flagged “single opt-in”. What could it be? Can anybody help me?Thank you in advance
Hi everyone, this is Klaviyo’s attempt to explain their attribution model when both an email (campaign or flow) & SMS message are engaged.The bolded section doesn’t explain which channel earns the credit. In this case, which channel earns the credit if not email?Keep in mind that Klaviyo connects attribution to a customer's last interaction with your brand. So, if you have a flow email with a conversion window of five days, and an SMS message that immediately follows it with a conversion window of one day, and the customer interacts with both, we attribute the conversion to the SMS (the last interaction). If this customer converts outside of the SMS conversion window (over a day) but within the email conversion window (within five days), attribution will still not apply to your email since it came before the SMS interaction.
Hi Klaviyo Community - I recently set up SMS collection with a signup form. The signup form works perfectly, appearing as a fly-in after 15 seconds of browsing our site on mobile. However, once a customer opts-in to SMS, and received the initial confirmation message, the flow does not trigger. I set up the flow today, and when I preview the trigger, it shows the phone # I signed up with and says this # is eligible to enter my SMS flow. However, no phone #s entered the flow. Does anyone know why the signup form would be working, adding customers mobile #s to the SMS list, and then the trigger “joined SMS list” is active on the flow, but customers are not entering? Is it because I just set up the flow a few hours ago? Thanks!
It was so great chatting with @moises.toledano and @Akil about best practices for using SMS in Klaviyo. If you didn’t get a chance to watch the live training earlier today, feel free to check out the recording above. In the session, we covered: Optimizing for SMS Submissions Advantages of SMS with Email SMS Message Do’s and Don’ts Planning your SMS StrategyFor in-depth guidance on using SMS, check out the course Strengthening Your Relationships with Klaviyo SMS on Klaviyo Academy. What was your favorite takeaway from today’s session?
Im looking to add SMS marketing to my Klavyio flows.I was recommended SMS BUMP who is able to integrate my subscription platform (Recharge) where subscribers can edit/cancel their subscriptions through SMS.Does anyone know if this is possible with Klavyio SMS? I really want to use Klavyio since it can integrate directly with my email flows but it seems like SMS Bump has a lot of benefits that Klavyio doesn’t offer yet. Any answers here would be much appreciated.Regards,
I have been noticing several deliverability issues with our long code sends. We have about 10 that was recommended. Has anyone made the investment in a dedicated short code and have this solve deliverability issues? We have always provided opt out language in all messaging.
You can use an SMS message anywhere in a flow that you would use an email action. You can have SMS and email messages both within the same flow. A use case for this would be, for example, if you wanted to send a text that says "check your email for a surprise" and then send an email that contains a surprise. Make sure to split out customers who have not opted into SMS. Recipients who are not specifically opted in to SMS will be skipped in from receiving the SMS message, with the skipped reason Missing SMS Consent.
SMS and MMS are priced differently. The total cost per message is $0.01 for SMS and $0.03 for MMS. These prices include all carrier costs, so you will never be charged more than these amounts for any one message.You can learn more about how SMS and MMS are billed in Klaviyo by taking a look through this Getting Started with SMS Handbook.
Hi there,I’m in the UK and looking to start developing my SMS subscribers list. From what I understand, the SMS feature in Klaviyo is only available in the US, is that correct? Is there an ETA on when it might become more widely available?I currently use SMS Bump for SMS marketing (e.g. abandoned checkouts) and am using Just Uno for the pop up on my website to collect email addresses. I’m looking into how I can create an additional field in my Just Uno pop up to collect the users phone number on the pop up too and then have these saved in Klaviyo within the subscribers profile. Is there a way to do this?Thanks, Meeta
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