SMS

Find answers to your SMS questions here.

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  • 594 Replies
Tutorial

How to personalize SMS messages with dynamic content

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Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...
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David To
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David To
solved this question

SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...
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242 Topics

P
Contributor I
PinkbutterflyContributor I
asked in SMS

Why are my SMS Subscribers Not Linking to my Account?

I am having problems with SMS subscribers linking to Klaviyo.  I am using Shopify.  I know people have signed up, including myself, but nothing is showing when I check the list.  Please help.  Thanks!

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P
Contributor I
2 years ago
J
Contributor I
JelliBakesContributor I
asked in SMS

How to use SMS to remove from list?

It’s simple to add someone to a list in SMS via the keyword, but how do I allow remove from list via SMS? I want in-stock notifications only to go to certain lists, and I want people to be able to OPT OUT of a list versus OPT OUT of SMS entirely!

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Taylor Tarpley
Community Manager
2 years ago
S
Problem Solver I
salamiadilProblem Solver I
asked in SMS

Klaviyo Transactional SMS on ReCharge subscription Checkout

Hello everyone,It seems we aren’t generating enough sms consent with our newsletter enrollment on our front page.We are looking at getting SMS consent on checkout for transactional SMS flow. We are currently using a wordpress front site, that is integrated with BigCommerce, and have ReCharge subscription too.If I understand this properly we have 2 checkouts.Does anyone have a similar configuration with have the Transactional Flows (ordered, tracking number) working for both checkouts BigCommerce and Recharge?Could you guide me to the info  and or settings?Thank you very much 

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alex.hong
2 years ago
M
Contributor I
mazerdContributor I
asked in SMS

Email marketing for cannabis in Canada

does Klaviyo support email marketing for cannabis retailers in Canada? as it is federally legal there? and what about SMS?

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G
Contributor IV
2 years ago
D
Contributor I
Denise_ButalidContributor I
asked in SMS

Porting Over Short Code from Attentive

Hey Community :)Thinking of switching to Klaviyo for SMS and will be starting the process of porting my short code. My question is, during this 4-week-long process, will I still be able to send SMS campaigns out via Attentive? I realize I should probably ask my CSM over there but wanted to put it to the Klaviyo forum in case someone has gone through this.Ty!

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D
Contributor I
2 years ago
K
Contributor I
karentiamson21Contributor I
asked in SMS

How to verify phone numbers for SMS

Hi Klaviyo community, I'm handling HelloHazel Klaviyo account now and we want to know if there's any way to verify phone numbers for SMS. Thankyou

3
alex.hong
2 years ago
Steve V.
Contributor I
Steve V.Contributor I
asked in SMS

Workaround to export SMS Conversations to .csv?

Hi everyone,I just confirmed with Klaviyo Customer Support that it’s not currently possible to export all SMS conversations to csv, but I’m wondering if anyone might have thoughts on a workaround.They did say that “in Q2, our development team is planning on releasing a SMS to Zendesk feature.” Unfortunately we don’t use Zendesk, so that’s not much of a help to us.Any ideas? This would really help us better track and manage our SMS conversations. Thanks,SteveDisaster Recovery Connection

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alex.hong
2 years ago
Taylor Tarpley
Community Manager
Taylor TarpleyCommunity Manager
published in SMS

AMA: Don't Be Left on Read (We've Got Answers!)Interview

Don’t be Left On Read This Valentine’s Day!  Have you utilized SMS in your Klaviyo journey? If not or even if you are incorporating SMS regularly with your brand, this is the time to ask all your burning questions to our SMS experts! We’re sitting down with @wei.he and @NathanH from our Deliverability and Compliance team and @Navin_KL, our in-house SMS AE Manager to sort out all the things you need to know and give us the low-down on SMS. To level up your SMS just in time for Valentine’s day, submit your questions by 5:00pm EST on Monday, January 31st, 2022 before our survey closes! Be sure to circle back to this post on Friday, February 4th 2022 to see what other Community members are asking, and what our SMS experts recommend!   Can’t wait to see what SMS advice and questions our Community has in store!  Send us your questions below! SMS Questionnaire  

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Taylor Tarpley
Community Manager
2 years ago
W
Contributor I
WWVintnersContributor I
asked in SMS

Is there a way for Klaviyo to Age Gating my SMS messages?

Hi there,We are a winery and need to have an age gate to opt-in to our SMS messages. Does anyone know of an SMS provider who integrates with Klaviyo and can provide an age-gate?Thank you!

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W
Contributor I
2 years ago
P
Contributor I
pbau91Contributor I
asked in SMS

Incorrect email SMS Flow

Hi There,Once a month we do a promotion where we offer free entry into our venues for the first hour of the day. (We are an indoor Playcentre company).We have successfully been able to establish this through Klayvio creating a new a signup form, list and a flow that will send them a “free entry ticket” for the day via email.One of the things we would like to do is when a customer enters the incorrect email address and the email bounces it will SMS the customer to let them know that they entered the wrong email address and to re-start the process. I have attached the flows we have setup. (we collect SMS and Email consent on the signup form) What seems to be happening is that Klayvio flags the email as bounced then suppresses the profile for both SMS and Email, preventing the SMS from being sent. Any suggestions on how to achieve this?  

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Dov
2 years ago
A
Active Contributor IV
Andrew.WaltersActive Contributor IV
asked in SMS

Adding SMS Consent to List subscription page

Is it possible to add SMS consent to a List Subscription page?I'm asking because the functionality to add SMS consent to the phone number field does not exist in Klaviyo's builder.The goal is to send an email within the First Purchase Welcome Series to new customer's who have yet to consent to SMS, and link them to a Lander with SMS consent.I suppose we could pop a consent form similar to what we're currently using but I'd rather use a dedicated Lander if possible.Let me know your thoughts. Thanks!

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alex.hong
2 years ago
S
Contributor I
Shiv_SiobhanContributor I
asked in SMS

SMS Activation for Australia

Hi Community, I would like to udnerstand how to set-up and activate my Klaviyo account for SMS messaging. Is this possible to do quickly? Did you use a developer to support you with activation? RegardsSiobhan 

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stephen.trumble
Community Manager
2 years ago
julie.accardo
Community Manager
julie.accardoCommunity Manager
posted in SMS

[Agency Partners] Recap Discussion: All About SMS

Welcome to the resource post for the Klaviyo Agency Partner live training: All About SMS. Here, you’ll find additional resources to help you get started on the strategies covered during the training from January 13, 2022. Feel free to thread any of your unanswered questions on this post, and we’ll be sure to address them here.  In this session, we cover: Klaviyo SMS Overview/Case Study Key Klaviyo SMS Features How to Sell SMS to Your Clients How to Optimize SMS for Your Clients   Additional Help Resources: Partner Portal Agency SMS Certification Klaviyo SMS Case Studies  Thank you to everyone who attended this live training!

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julie.accardo
Community Manager
2 years ago
B
Contributor I
BriersContributor I
asked in SMS

API: Sending a campaign to Phone Numbers

Hello,i am checking out the Create Campaign API, which requires a Template ID, created via the /v1/email-templates API.Since the Templates created like that are Email Templates, what happens if i send the Campaign to a List having only phone number profiles?Will the html from the template be rendered as text only (SMS) ?Or will it be converted to an MMS to get the same result as if it was an email?

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alex.hong
2 years ago
A
Anonymous
asked in SMS

Sending SMS Error

Hello, I'm to sure what I'm doing wrong. But my list is not updating. Can someone help me please. 

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C
Contributor I
2 years ago
B
Contributor IV
blissyContributor IV
asked in SMS

Can customers reply to SMSes I send with Klaviyo?

Can customers reply to SMSes I send with Klaviyo?Thank you.

1
David To
Klaviyo Employee
2 years ago
V
Contributor I
VinnieTContributor I
asked in SMS

Order Reminder SMS Automation

We are trying to automate an SMS reminder to all customers who have not placed their weekly order by the order cut off deadline. BackgroundNew menu released = Monday/TuesdayOrder deadline = Thursday 1.pm. Surplus item sales (one-off sale day) = Saturday What I am really trying to achieve is send an SMS to everyone that has consented, but has not placed an order in the Mon/Tues - Thursday window. Even when I back populate this, it only adds a handful of people.The biggest problem I see is that placing an order is required to enter the flow. So, theoretically, if week 1 we have 100 customers order, on week 2 only customers from this population who don’t place an order will get the SMS (where we are actually trying to send it to everyone who has consented and not ordered).  I figured back populating would solve this, but it does not. I’m at a loss for how to automate this. We’ve been doing it manually with campaigns/segments, but with Klaviyo segments updating only every 24 hours, some pe

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Contributor I
2 years ago
M
Contributor I
Marketing VDKContributor I
asked in SMS

I'm having trouble uploading a CSV file for an SMS campaign

I'm using the klaviyo guide to upload the file, it looks like this: but every time I try it tells me: “There are columns missing from the selected file. Please check your file and try again.”Email Firts Name Last Name Consent Phone Country Timestamp ingvaloluisa@gmail.com Luisa  Avalo ['email', 'sms'] +18019184259 USA 2021-15-11 18:00

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David To
Klaviyo Employee
2 years ago
A
Contributor II
ArtifulBoutiqueContributor II
asked in SMS

What are ALL the steps for multi-languages email and sms lists?

I really hope someone can help me. Here is my problem: my site is bilingual so all my content must be too (email, sms, pop-up, etc.). I've read almost every post on this topic, but can't figure out in what order to do it. What should I do first? And then? Thank you for taking the time to respond.

7
David To
Klaviyo Employee
2 years ago
P
Contributor I
penny eContributor I
asked in SMS

SMS Profile Linking

Hey everyone!Question RE linking SMS to a customers existing profile via pop up. If a customer opens a URL from an email and then I present them a pop up to leave their mobile number is there a way that klaviyo can recognise its the same user and update their profile? Or do I have to request both the email and phone number to get this synced to someones profile? Thank you! Penny

1
David To
Klaviyo Employee
2 years ago
N
Contributor I
NHCContributor I
asked in SMS

Making Email to Request SMS from customers

Hello,We’re looking to make an email to send out to all of our current email subscribers informing them of our new SMS VIP group. We want to have a way for them to sign up over the email. Is there a block we can put for them to input the number on the email directly? Or will we just have to include a button for them to click that brings them to the sign up page. Thanks

2
stephen.trumble
Community Manager
2 years ago
C
Contributor I
ChristineContributor I
asked in SMS

SMS Service Device Disconnected help

Hello!  I sent an SMS message to my list, and about 10% of the list is saying “Device Disconnected”.  Two of which are our staff’s personal numbers.  And they recieved SMS from our account as recently as 4 days ago.   Please advise

1
alex.hong
2 years ago
4
Contributor I
406 Balanced LivingContributor I
asked in SMS

SMS Campaign Recipient Count 0

Hello,I’m trying to send an SMS campaign and when I go to send it, I get this message. Even though I have three people on this list. 

1
Dov
2 years ago
G
Problem Solver I
GoodVibes123Problem Solver I
asked in SMS

How to Set Up Flow For Delayed SMS Discount After They Make a Second Purchase?

I’m new to Klaviyo and using the Klaviyo Multi-step signup form template for email and then SMS opt-in. For the SMS opt-in offer, I am offering 5% off your next purchase. How should I set up the welcome flow to account for this delayed SMS 5% offer which triggers after the first purchase? I am still building out my first flows so I’m not sure what best practices are for something like this. Thank you!

5
Taylor Tarpley
Community Manager
2 years ago
M
Contributor I
michaelmContributor I
asked in SMS

SMS "bot" creation for automated responses

Hi community!I have a concept for an SMS “bot” that I’m trying to build using my Klaviyo, and I’m wondering (a) if it’s feasible and (b) how to best tackle it.This is the ideal flow:new customer signs up for SMS list SMS prompts customer to provide zip code customer provides zip code SMS provides information based on that zip code (i.e. a NYC zip code will lead to response, an LA zip code will lead to another response, and a zip code in the middle of nowhere will likely prompt them to check back later)If there is not a good integration for zip codes, here’s an alternate flow that would work:new customer signs up for SMS list SMS provides customer with a list of cities (8-20) customer replies with city of interest from that list SMS provides information based on that cityIs this beyond the capability of Klaviyo? Is there a different program I should check out?Thanks in advance!

4
M
Contributor I
2 years ago

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