Find answers to your SMS questions here.
- 195 Topics
- 463 Replies
Hello!I’m using Konnektive as a CRM and FunnelKonnekt to process sales. Because of another plugin, I need to use this system.The CRM has a plugin for Klayvio but only sends email permission along with product info and customer information, but I want to set up Texting as well.Short of exporting through Zapier, is there an easy way to manually get consent into the accounts when they submit the landing page. Below is the code for the checkbox. Maybe there is a way to transmit the data along with the form?I appreciate any help you can provide. It says it’s HTML code if that helps. I don’t know much about this other than how to fins it. lol <input type="checkbox" value="True" name="SMS Consent" opencheckboxsection="" onclick="checkBoxChange(attributes)" id="SMS_Consent" checked="" requiredtype="" class="fk-form-checkbox form-check-input"> <label id="i7wzfc" class="form-check-label">Yes! Confirm by Text my entry is in and if I'm a prize winner! I also want to receive
Hi everyone, this is Klaviyo’s attempt to explain their attribution model when both an email (campaign or flow) & SMS message are engaged.The bolded section doesn’t explain which channel earns the credit. In this case, which channel earns the credit if not email?Keep in mind that Klaviyo connects attribution to a customer's last interaction with your brand. So, if you have a flow email with a conversion window of five days, and an SMS message that immediately follows it with a conversion window of one day, and the customer interacts with both, we attribute the conversion to the SMS (the last interaction). If this customer converts outside of the SMS conversion window (over a day) but within the email conversion window (within five days), attribution will still not apply to your email since it came before the SMS interaction.
It was so great chatting with @moises.toledano and @Akil about best practices for using SMS in Klaviyo. If you didn’t get a chance to watch the live training earlier today, feel free to check out the recording above. In the session, we covered: Optimizing for SMS Submissions Advantages of SMS with Email SMS Message Do’s and Don’ts Planning your SMS StrategyFor in-depth guidance on using SMS, check out the course Strengthening Your Relationships with Klaviyo SMS on Klaviyo Academy. What was your favorite takeaway from today’s session?
Hi Klaviyo Community - I recently set up SMS collection with a signup form. The signup form works perfectly, appearing as a fly-in after 15 seconds of browsing our site on mobile. However, once a customer opts-in to SMS, and received the initial confirmation message, the flow does not trigger. I set up the flow today, and when I preview the trigger, it shows the phone # I signed up with and says this # is eligible to enter my SMS flow. However, no phone #s entered the flow. Does anyone know why the signup form would be working, adding customers mobile #s to the SMS list, and then the trigger “joined SMS list” is active on the flow, but customers are not entering? Is it because I just set up the flow a few hours ago? Thanks!
Im looking to add SMS marketing to my Klavyio flows.I was recommended SMS BUMP who is able to integrate my subscription platform (Recharge) where subscribers can edit/cancel their subscriptions through SMS.Does anyone know if this is possible with Klavyio SMS? I really want to use Klavyio since it can integrate directly with my email flows but it seems like SMS Bump has a lot of benefits that Klavyio doesn’t offer yet. Any answers here would be much appreciated.Regards,
Good day everyone! My name is Dayo, a digital marketing guru.I have some issues after setting up my opt-in form on my klaviyo for some of my previous buyers, I created a segment for them which will allow me to schedule a campaign requestng their consent to receive text from me. But after sending out the campaign the opt-in form was not display to them after they click on the CTA button to drop their contact.Kindly assist me on what to do.Thanks.
Hi so i set up SMS marketing through klaviyo last week using a sign up form when customers arrive on my page, which hasn't been that effective. I was wondering is there a way to add a tick box at the checkout stage where customers can choose to consent for SMS messages so i can use them in my abandon cart flow? I currently using shopify and just want a tick box then links back to klaviyo.
I have been noticing several deliverability issues with our long code sends. We have about 10 that was recommended. Has anyone made the investment in a dedicated short code and have this solve deliverability issues? We have always provided opt out language in all messaging.
You can use an SMS message anywhere in a flow that you would use an email action. You can have SMS and email messages both within the same flow. A use case for this would be, for example, if you wanted to send a text that says "check your email for a surprise" and then send an email that contains a surprise. Make sure to split out customers who have not opted into SMS. Recipients who are not specifically opted in to SMS will be skipped in from receiving the SMS message, with the skipped reason Missing SMS Consent.
As of right now, when a customer responds to one of your SMS messages, this response will register under the Sent SMS metric. This will show in their profile with the response the customer has sent.You can click on the timestamp to view additional details about the message.Our feature roadmap includes a built-in SMS inbox, where you will be able to see all incoming SMS messages in one place. For now, you can view all Sent SMS events in Metrics > Sent SMS.
SMS and MMS are priced differently. The total cost per message is $0.01 for SMS and $0.03 for MMS. These prices include all carrier costs, so you will never be charged more than these amounts for any one message.You can learn more about how SMS and MMS are billed in Klaviyo by taking a look through this Getting Started with SMS Handbook.
Hello, we recently set up our SMS campaign but no text messages have been delivered since starting it. So far it lists that 58 were “skipped”. Some of these we understand like no consent, failed trigger or invalid number but the majority of them say “Missing Number”. We tried to test this out with a few employees of ours and we put our numbers in and initiated the flow but we did not receive the SMS message. We received the emails that we are expected to receive but for some reason we have not had a single SMS message deliver to anyone. Any idea what’s going on and what we can do? Below are screenshots:
Hi there,I’m in the UK and looking to start developing my SMS subscribers list. From what I understand, the SMS feature in Klaviyo is only available in the US, is that correct? Is there an ETA on when it might become more widely available?I currently use SMS Bump for SMS marketing (e.g. abandoned checkouts) and am using Just Uno for the pop up on my website to collect email addresses. I’m looking into how I can create an additional field in my Just Uno pop up to collect the users phone number on the pop up too and then have these saved in Klaviyo within the subscribers profile. Is there a way to do this?Thanks, Meeta
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