SMS

Find answers to your SMS questions here.

  • 241 Topics
  • 589 Replies
Tutorial

How to personalize SMS messages with dynamic content

  • 6
  • 0
retention
Rank
retention
solved this question

Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...
  • 0
  • 2
David To
Rank
David To
solved this question

SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...
  • 0
  • 4

241 Topics

Y
Contributor I
yolissaContributor I
posted in SMS

Can My phone numbers for SMS Verified Immediately?

I send SMS failed, Because my phone number is not verified?I need a phone number to send SMS now, but it need to be verified for 7-10 days. I cannot wait, I need to send SMS at once! Is there any way to accelerate validation?

1
David To
Klaviyo Employee
1 year ago
Jakub
Partner - Silver
JakubPartner - Silver
asked in SMS

SMS channel setup

During a setup of SMS channel there is required field with company phone number. Please let me know for what reason it is necessary? Our company is fully online our customer service use chat and email forms. If its only for contact with klaviyo I can put there my number right?

5
chloe.strange
Community Manager
1 year ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in SMS

Sending SMS on Black Friday + Cyber Monday 2022

What to expect Slower than normal sending speeds. 2022 BFCM will be another record setting year forSMS marketing. This means an incredible amount of traffic for mobile carriers and ISPs tofilter, inevitably leading to some slowdowns.MMS for toll-free numbers to be restricted. MMS (images and GIFs) for TFNs will not bereliable during peak BFCM sending. TFN users should rely solely on SMS (text-only) duringthose times.SMS and Short Code sending to be unrestricted. SMS (text-only) sending for all numbertypes will be reliable throughout BFCM. Short code users will be able to use MMS if theychoose.How to prepare 1. Ensure SMS compliance. Businesses can expect greater scrutiny of their SMScompliance during peak holidays. Make sure your business meets the complianceneeds for Terms of Service, Privacy Policy, and Collecting Consent.2. Write your content ahead of time. Brainstorm promotion ideas and draft your contentearly to give you adequate time to QA for the best possible results.3. Plan yo

890
stephen.trumble
Community Manager
1 year ago
L
Contributor I
lilaloves33Contributor I
asked in SMS

MMS in Australia

Will the option to send MMS in Australia be available soon?

1
David To
Klaviyo Employee
1 year ago
M
Contributor I
mwhuerta91Contributor I
asked in SMS

Import Text List - How do I send them through an optin-flow

Hey everyone, First post here. I have a list of phone numbers collected from our retail locations. They haven’t explicitly consented to receiving marketing texts and I’m wondering the best way to obtain consent. I know there’s an auto message that can go out through the Compliance Keywords but not sure how to trigger this text to go out. Also don’t love that this would be the first message they’d receive. Ideally would send them a quick text saying something about their retail loyalty points (which they have consented to receive information about) and then saying something that prompts marketing optin. Any help would be appreciated.  

1
David To
Klaviyo Employee
1 year ago
I
Contributor I
InatabilloContributor I
asked in SMS

How to Add a Link to a SMS Number?

When i use  "sms:+1234567890 " on button it’s automatic convert "sms://+123456789" this type of link. Then It’s not working. How can i solve this problem?  

5
Dov
1 year ago
T
Contributor I
TootsweetsContributor I
asked in SMS

Remove short link from start of SMS

Hi. Is it possible to remove the short weblink from the beginning of SMS messages that we send? Because I’ll be needing to include a link later on in the message and it looks clumsy otherwise

1
Dov
1 year ago
A
Active Contributor IV
Andrew.WaltersActive Contributor IV
asked in SMS

Is it possible to Place Order via SMS keyword/action?

Can a customer place an order via SMS? Here’s what I’m thinking:I sell a replenishable product, and my goal is to make reordering as simple as possible.I’d like to send and SMS with product details and ask the customer to reply with “Yes” (or something similar) if they want to reorder. Is this possible?If not, what is the most frictionless way to capture reorders via sms? 

3
P
Contributor I
1 year ago
P
Contributor I
pasarup29Contributor I
asked in SMS

Unable to create flows off of sms keyword responses. "Message Body" field seems to be missing?

Hello! I’ve been following this help article: https://help.klaviyo.com/hc/en-us/articles/360049930372#signupdownvote as I want to be able to send personalized SMS’s based off of what our customers reply back to our SMS’s with.  Aka, when we send an SMS asking our customers: “Do you want baking or cooking recipes?”We want to reply back with a cookie recipe if they say baking and a chicken recipe if they say cooking. However, when I use the “SMS sent” metric trigger or conditional action I am unable to find the “Message Body” field that the instructions say to pull in order to respond to the keyword and track what our customers are saying. Any way to resolve this? 

1
Taylor Tarpley
Community Manager
1 year ago
A
Contributor I
auragleeContributor I
asked in SMS

Can I change the sms re-subscribe messaging?

your sms resubscribe message which cannot be changed is asking people to reply with “unstop” with the double quotes around the unstop.  Users are replying with exactly “unstop” with the double quotes and they are not able to resubscribe because that is obviously the wrong trigger word. Can you add “unstop” with the double quotes as a trigger or remove the double quotes from the wording so it doesn’t confuse people?

3
Taylor Tarpley
Community Manager
1 year ago
R
Contributor I
RidehouseContributor I
asked in SMS

Create a SMS "Service Notification"

We are a bike shop, and we would like to set up a service notification for a few things. Our POS is Lightspeed. First off is this even possible? And can someone point me in the right direction. SMS we want to send:Reminder of upcoming appointment. Confirmation of appointment. Notice that job is finished.Thanks!

1
David To
Klaviyo Employee
1 year ago
T
Contributor IV
The Sample StopContributor IV
asked in SMS

How do I collect consent for SMS through desktop signups?

Hi there.I am a bit confused about collecting consent for SMS which I will describe below.I have a form that confirms opt-in for SMS that only shows up on a mobile. This is easy to configure because of the special "Subscribe via SMS" action button that you can put in mobile only forms. So people click that button on their mobile, they get sent a text message asking them to "Join" the list. That problem I have is this...I have the same setup on a desktop. I have the same sort of form but it only shows on desktop. People have to manually type in their phone number to sign up for SMS and press "Send me texts". But I don't know how to get their consent for the list it sends them to this way. I've tested it with myself and nothing happens asking me to confirm my sign up on my phone. If the list they are configured to join has "double opt-in" checked or "single opt-in" checked, they just join the list anyway. So it appears to not matter if I have double or single opt-in checked.I hope I expl

7
Mailbox Manny
Partner - Silver
1 year ago
R
Contributor I
ratul14aprilContributor I
asked in SMS

Can I Reply through sms and with local phone number?

Is it possible to reply to a customer query via sms? Is it possible to send sms using a local (not default toll-free) phone number? Is there any additional cost involved?

4
R
Contributor I
1 year ago
D
Problem Solver I
DanPProblem Solver I
asked in SMS

Record SMS sent replies to pass via integrations

One of the BIG limitations of the Klaviyo to Gorgias integration is that inability to pass the whole automated SMS conversation from Klaviyo to Gorgias when a customer replies. For instance, if there are several automated SMS in a sequence and someone replies to an open ended question eg “I’d like to learn more about this product” then that reply has no context when it comes into Gorgias as the SMS they replied to is not bought in for the whole conversation. I’ve reached out to Gorgias on this and they have said this is a limitation of the Klaviyo system. Is there a way to record that SMS reply (even if it’s via an API integration) so it can then be allocated to that ticket in Gorgias? 

5
David To
Klaviyo Employee
1 year ago
B
Contributor I
bsheimContributor I
asked in SMS

SMS in-person sign up consent and legal

Hello,Attentive had very detailed information on legally collecting SMS signup via print advertising so I’m aware this is required but cannot find documentation in Klaviyo regarding this. My question is, if I want to put an SMS sign up offer in a printed publication, what legal language is required?For example, in a catalog going to 50,000 customers, I want to print on the back cover:Text “JOIN” to “xxx-xxx-xxxx” to receive 10% off!What “fine print” do I need to include?

1
alex.hong
1 year ago
R
Contributor I
Ravi123Contributor I
asked in SMS

SMS Flow - 1min delay on welcome series initial text

Hello Folks!So I just created a welcome series SMS signup and having issues with the discount link being sent back by Klaviyo taking over 1 min to come back. I originally had a virtual card also but that caused the delay to be 2mins so I removed that already. Great example of a gold standard here is Jaxxon’s mobile signup, the text message almost comes back instantly, sending you right back to the website. That 45-60s is going to kill the bounce rate for me. Any solutions/anyone else experienced this?   

2
alex.hong
1 year ago
G
Contributor I
Good2KnowContributor I
asked in SMS

Is there a way to automate an SMS reply to leads that I receive via email?

I'm trying to see if Klaviyo will work with a lead referral program that I am signed up with. When a lead comes in, I’m sent an email with the prospect’s name, email, and phone number. I want to be able to automatically send an Introductory SMS in response to these lead-generated emails.Any help is very much appreciated!

2
Omar
Partner - Platinum
1 year ago
R
Contributor I
RonLContributor I
asked in SMS

Customers Accidentally Unsubscribing from SMS

We are running into an issue with the “unsubscribe” words with SMS. We offer subscriptions of our products to our customers. Every time a customer texts us to say they want to “cancel their subscription” it unsubscribes them from SMS because it contains the word “cancel”. They then resubscribe and send the same message only for the exact same outcome to occur, causing an extremely frustrating loop for the customer. There must be a way to add a word that will stop the word “cancel” from unsubscribing from SMS?

1
alex.hong
1 year ago
A
Contributor I
aa2021Contributor I
asked in SMS

[Shopify] When Creating a Conditional Split with SMS, Flow Property not Available

So, I want to create a similar flow like in the image below, but the $message property isn’t appearing or available, any suggestions? 

3
alex.hong
1 year ago
S
Contributor I
spiritContributor I
asked in SMS

Scheduled Messages for SMS

I’m trying to send out an sms blast and test different times but it seems to be glitching and sending it all at once...

1
Dov
1 year ago
Emily Shea
Klaviyo Employee
Emily SheaKlaviyo Employee
posted in SMS

Recap: [Strategy session] [Conquer Cyber Weekend with a data-driven sending strategy (for entrepreneurs)

Thank you for registering for our very first strategy session designing especially for entrepreneurs, Conquer Cyber Weekend with a data-driven sending strategy. If you are a founder, cofounder, entrepreneur, or a marketer at a small business, we hope you find the below replay and resources useful as you prepare for Cyber Weekend 2022:  https://klaviyoacademy.wistia.com/medias/5dkpnncy4v Downloadable content calendar: MAKE A COPY | Cyber Month content calendar Useful links: Understanding the difference between segments and lists How to create an engaged segment How to create a segment of VIP customers  Understanding Engagement Reports for Lists and Segments Guide to building a custom report strategyAdditional learning resources: Register to find out when the deliverability certificate launches [Interactive workshop] Build your Cyber Weekend audiences (for entrepreneurs)  [Strategy session] Cyber Weekend offer and promotion strategy (for entrepreneurs)  [Strategy session] Designing email

1
Taylor Tarpley
Community Manager
1 year ago
B
Contributor I
BCorbettContributor I
asked in SMS

Clickable SMS image

Is it possible to add and image to SMS / MMS that is clickable?

2
Akers Digital
Partner - Silver
1 year ago
N
Contributor I
nayanisakina99Contributor I
asked in SMS

SMS list cleaning

How to remove duplicate and invalid phone numbers from my SMS segment?

1
stephen.trumble
Community Manager
1 year ago
M
Active Contributor I
meetapapersandgemsActive Contributor I
asked in SMS

Profile properties and flows

Hello, can a subscriber have more than one profile property? Here’s where I’m having a glitch, it might be an error in my set up?Day 1: A user signs up for emails: enters an email welcome flow that runs over 7 days. At the start of the flow, a new profile property is added (‘In Flow’ - Welcome (email)). This allows me to create a segment of anyone who is on that flow so I can exclude them from other email campaigns for now. The profile property is removed as they exit the flow. (Profile property ‘In flow’ is removed).Day 2: Same user signs up to SMS, enters an SMS welcome flow that runs over 3 days. Again, at the start of the flow, a new profile property is added which says that they are ‘In Flow’ - Welcome (SMS). The profile property ‘In flow’ is removed as they exit the flow. What I’ve noticed is that when they go into the SMS welcome flow, they are being removed from the email welcome flow and I’m not sure why. I tested it out with my own email address yesterday and stopped receive

1
Taylor Tarpley
Community Manager
1 year ago
H
Klaviyo Employee
hannahbearceKlaviyo Employee
posted in SMS

AMA: All things SMS

Klaviyo’s Growth Success Team hosts LIVE AMA’s on Thursdays are noon (EST) To join, sign up here: SMS AMA Scroll to the bottom of this page to thread your questions and we will answer them live!

11
katelyn.howardgomez
Klaviyo Employee
1 year ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.