Hi there @jh999,

Thanks for sharing with the Community.

If this is a localized issue, I would recommend checking in with our Support team (if you haven’t already). It seems like this is an issue on our backend as opposed to something we can diagnose in the community. Apologies for the inconvenience.

Alex

Im having the same issues, also… How were you able to resolve this?

I seen someone reply and say log in to chat with support, however, it doesn't let me…….

Hi there @derekarnell ,

At this time, we are only able to offer live chat support to customers on paid plans. 

Email support is available between 6 a.m.–10 p.m. ET on weekdays and 10 a.m.–4 p.m. ET on weekends. 

1. From any main page within Klaviyo, click Support in the top menu bar
2. Here, search for an answer to your question
3. If you can't find what you're looking for after searching our Help Center or Academy, click Send a Message under Message Support
   
4. Draft an email to our Support team describing what you need help with and make sure to:
   1. CC any additional recipients
   2. Select a category for your request
   3. Enter a subject and description for your question
   4. Attach any applicable files
5. Once you are ready to send your support request, click Send