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Contributor I
October 17, 2021
Solved

Can Klaviyo Track Viewed Image in Email Metric

  • October 17, 2021
  • 1 reply
  • 105 views

Hi,

I want to know how many subscribers do not see images in their inbox.

Does Klaviyo provides such stats?

    This topic has been closed for replies.
    Best answer by alex.hong

    Hi @IrenaGor,

    Thanks for posting this question to the Community! 

    So unfortunately, if images don’t load or load funny, we don't track that and are unable to track that. This part would be up to the inbox provider's duty to render the image/HTML and is not something we can view or report on from Klaviyo. The available analytics to be tracked can be found on either your Flow analytics or Campaign analytics.

    Additionally, you can see other analytics from your analytics dashboard!

     

    Have a good day!

    Alex

    1 reply

    alex.hong
    alex.hongAnswer
    Klaviyo Alum
    October 18, 2021

    Hi @IrenaGor,

    Thanks for posting this question to the Community! 

    So unfortunately, if images don’t load or load funny, we don't track that and are unable to track that. This part would be up to the inbox provider's duty to render the image/HTML and is not something we can view or report on from Klaviyo. The available analytics to be tracked can be found on either your Flow analytics or Campaign analytics.

    Additionally, you can see other analytics from your analytics dashboard!

     

    Have a good day!

    Alex