Analytics

Hello there! I recently had a dedicated IP assigned to my account, so for some time I was sending emails through one shared IP with a good reputation and a dedicated one, which had medium reputation at that time. I am also monitoring my deliverability through Inbox Monster and Postmaster tool to detect any changes that might be harmful for the reputation of my domain. Just within a week after sending emails from those 2 IPs, I noticed that the pool of my IPs was changed. Instead of seeing a dedicated IP and a good shared IP, I started sending email from 3 shared IPs with low reputation. Did anyone experience such unexpected change of IPs for their account? What might be the reason for it? Thank you! 

I noticed a big spike in spam complaint rate for one of my clients. Upon investigation, I determined that the high spam complaint rate was due to 1 person in 1 flow email that didn’t have a lot of recipients, thus, the “average” spam complaint rate was very high for that week.  I’m wondering if the high average spam complaint rate will negatively impact deliverability, even though in reality it was only 1 subscriber. 

Hey yall, We have several stores in the UK, AU, and other EU. Our store in the US is doing $150k from post purchase flow.  But we think this number is flawed.  Can someone help us out as to why we might be having such high figures when we clearly are not?Thanks.

One of my accounts that has been sending via Klaviyo for years and is only sending to a very engaged user list has seen a sudden spike in bounces particularly from apple accounts like @me @mac and @icloud See screenshot of the email performance in the last 30 days. Anyone else seeing this? Any advice? These are soft bounces. What should I check to find out why this is happening?   

I set up so I can track added to cart metric in klaviyo however I can only see that in klaviyo when I specify ?utm_email=email@email.com. In the past it was working but after upgrading to OS2.0 I can’t track without specifying utm_email what do i need to do? 

Before asking here  I've read all the query related to this topic like all of  the community post but i just didn’t got my problem resolved that’s why the last option for me is asking here I've read  the whole guide of Guide to Creating an "Added to Cart" Event for Shopify for  freaki’n 10 times so my shopify theme is turbo and it has class notation instead of a button id <script type="text/javascript">var _learnq = _learnq || []; var classname = document.getElementsByClassName("add-to-cart");var addToCart = function() {_learnq.push(['track', 'Added to Cart', item]);}; for (var i = 0; i < classname.length; i++) {classname[i].addEventListener('click', addToCart, false);}</script>the above code is  needed to b

Hey guys!Quick question: So about 2 months back we started using a new sender’s domain. At first we sent emails to the entire list (around 60k) and got an average open rates of around 7%, Now after learning about warming up the sender’s infrastructure, we have started sending to engaged 30 day segment ONLY. Our open rates per campaign is around 20% for the last 3 days. We sent almost daily emailI want to quickly ramp up my list and start sending more people. Do I wait for the average open rate to get to around 20%, and then slowly ramp up?  

I tried a paid Klaviyo account for 2 months, after that i returned to a free account and since then klaviyo does not send my flow emails it always skips them and all of them, When I try to change something I get a window that shows error 403  

Hi,Is there a way to get rid of the “via ksd.klaviyoemail.com” following the sender name? Thanks 

I have added “added to cart tigger code in shopify but it not show in klaviyo.Here is details Video 1: https://www.loom.com/share/9bd88591114c4f30a2d0d45516a0b3f6Video 2: https://www.loom.com/share/bf776d933178446b990e303be83fdeea

Hi Klaviyo peeps,My revenue for a cart abandonment email comes in at $33900 on Klaviyo, but only $1656 on Google Analytics. Any ideas why the discrepancy is so large? And which number is closer to accurate!?  Thank you in Advance!Mathew 

Hi there,We’re seeing some very good metrics and figures coming through now on our Klaviyo account from our emails which I am really happy about, however, it seems that the revenue reports are picking up some cancelled orders which are making the figures more inflated than what they actually are. I’ve read another forum entry where someone had the same issue 6 months ago with their Shopify integration, and the answer they got was that it was on the developers radar and was something that the Klaviyo team would be working on fixing.It hasn’t really been a huge issue for me personally as I can easily cross reference the figures with Magento but it would be better if it wasn’t like this. I was just wondering if there is a known fix for this yet?(Screenshots can be seen below 🙂 )

Hi there,Suppose I am a Shopify Store owner with about 50,000 email profiles who have opted-in to receive marketing emails from me either through Shopify’s sign up form or while checking out. I want to upgrade my email marketing and get a Klaviyo subscription. Next I integrate my Shopify store with the Klaviyo account so that all historic engagement data (i.e., opens, clicks, etc.) is taken up by Klaviyo. I build my 30 day engaged segment following the Klaviyo guide. Suppose the outcome is 5,000 profiles who have engaged in the previous month. The question is…What should I do next? Should I send a campaign to these engaged profiles? Or should I first set up high engagement flows like welcome series, abandonment cart, browse abandonment etc?In the “How to ramp and warm your sending infrastructure” guide, judging from the order of numbering, it looks like we should send a campaign to the

Hi,Is there a way to check, in the flow, the hour (date) of the add to cart event? I would like to make some conditional split based on that. Kind regards,Piotr

I’d like to be able to determine the amount a customer has spent online only off the back of our eDMs. Since we integrated our Shopify into POS, our revenue figures show all sales. Meaning, if someone who’s signed up to our database and buys in store within the the time frame of our email being sent, the revenue from that sale is added to our stats in Klaviyo. Any tips? 

TLDRIs it possible for me to install klayvio js on multiple client ecomm sites? If so, can I create a report for each client? ContextWe are about to launch a sponsored content portion of our newsletter. My customers are asking if I can install the Klayvio js on their site so we can track conversions.  Thanks!  

Hi all,  I’ve been looking into how to improve deliverability, and one of those ways seems to be to keep links in an email at five or under. This includes links to social media.  In a campaign or flow, I may use a number of links. And then including the social media links will take the email over 5 links.  In some cases, clients have over 5 different social media platforms that they want included. Which takes me well over 5 links just by including the social media alone!  How do you balance it? Best practices that I’ve read seem divided. Some say to always include social media. Others say to always minimize links by removing social media.  I’d like to hear the community's thoughts on the best way to manage this. Thank you! 

Hi, I’m currently developing a custom integration using the API and was wondering if there is any method available to delete a Track Metric. For example, a “Placed Order”. While it’s my hope this isn’t needed in production, basic testing has shown some serious issues on the Klaviyo side when correcting metrics. One such example was my initial test of a Placed Order. This created a profile (expected), but I had an error in my timestamp value. Not a problem, right? Just send the metric again (with `$event_id` to update it)? Nope, it doesn’t look like there is any way to “fix” a metric. This could have serious implications once we’ve scaled up (>10k Placed Order metrics/day + millions of historical metrics). If there are any errors, it looks like the only option is to delete the metric and start all over, but this would result in a backlog of years of historical data to sync yet again. Looking for the best way to either delete a single metric event with bad data or the

Hi, I know that Klaviyo provides analytics for the links tracked in my email campaigns (Campaigns » Link Activity). However, I’d like to know if there’s a way to see the heat map of a specific email campaign. I might use the same link across different sections of my newsletter (header, image and CTA for example) and the link activity will only show me the total clicks. What if I want to know where people are clicking the most (header, main image, text, CTA, footer, etc.)? Are there any software/tools available that could help me with this? Thanks! 

Hello! I’m starting email for a new business and when putting the welcome flow LIVE I noticed that the emails are going to spam. I don’t think i’s a “bad reputation” issue because it’s a new account. I guess i want to know if this is happening to anyone else and how can i be fixed?

I have set up dedicated sending domain and applied for it. its been 24 hours its status is applied but to successfully set up? After how much time it is accepted? 

Hi, 1. Ive just set up my conditional split to register when people click on a button, with a attached link, to be put in the yes funnel, but the conditional split does not register any of the clicks and places my leads in the no funnel, despite the data shows that there is actually clicks.The email looks like this: 1 2. Yet, when looking at the view all analytics of the email before the conditional split. 2

My open rate says 23% (56 recipients) but then below that under the ‘successful deliveries’ heading it says Total opens 213.  How do I know which figure is correct?

Hi everyone,I have a question for the tracking number, How do I get the tracking number on various items? Because we are Dropshipping, We have many suppliers there, For example, If a customer orders 4 products from our store, and also a customer chooses 4 different products in my store, surely it's from a different supplier right? how to get 4 tracking numbers in different suppliers.Summary of my question:1. How to get tracking numbers from different suppliers?2. How to have 4 different tracking numbers put in the email during shipping?3. How to sync tracking number in Klaviyo?Thank you.

We sent a number of email campaigns per week, to a number of lists. Our lists are grouped by how or where the user opted in.I want to see which list is generating the more revenue.Is there any way to group revenue based on the list the user is in?