Klaviyo Email Requiring 'Display Image' in Email to Customers

1 reply
309 views

Hello,

We have this popup from customers where the images aren’t showing. Unsure how to fix it. Is there anything I’m missing or is this a security feature on Gmail?

This topic has been closed for replies.

JakubAnswer

Partner - Silver

It’s a default behavior for Gmail you cannot force that in Klaviyo. The best way is combination of images and html text so the email will be readable even without images, second option is to add alt text to images like: allow display images to see whole message to convince customer to change the settings.

gmail support page about it: https://support.google.com/mail/answer/145919?hl=en&co=GENIE.Platform%3DDesktop

-=JB=-

JakubAnswer

Partner - Silver

It’s a default behavior for Gmail you cannot force that in Klaviyo. The best way is combination of images and html text so the email will be readable even without images, second option is to add alt text to images like: allow display images to see whole message to convince customer to change the settings.

gmail support page about it: https://support.google.com/mail/answer/145919?hl=en&co=GENIE.Platform%3DDesktop

-=JB=-

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials