here are some steps you can take to troubleshoot the issue:

1. Check Flow Trigger Settings:

   • Ensure that the trigger conditions for your flow are correctly set. Double-check that the trigger conditions align with the actions you want to trigger the flow, such as specific events, properties, or segments.

2. Test the Flow Manually:

   • In Kaiya, you can manually test your flow to see if emails are triggered as expected. Go to the flow editor, select a specific person, and use the "Preview" or "Send test email" feature to test the flow for that person.

3. Verify Email Content:

   • Check that your email content is set up correctly within the flow. Ensure that the email is not marked as inactive, and review the content to make sure it includes the correct dynamic elements, links, and coupon codes.

4. Segment Conditions:

   • If you're using segments in your flow, make sure that the conditions for the segment are being met by your friends who should receive the special coupon. Test the segment separately to ensure it's correctly filtering the audience.

5. Flow Analytics:

   • Check the analytics for your flow to see if there are any errors or if the flow is getting triggered but not delivering emails. This can provide insights into the flow's performance and potential issues.

6. Check Email Sending Status:

   • Review the email sending status in Klaviyo to see if there are any issues with sending emails. Klaviyo will provide information on bounces, delivery rates, and other metrics that can help diagnose problems.

7. Review Integration Settings:

   • If you're using Klaviyo with Shopify, ensure that the integration settings are correctly configured. Verify that the required permissions are granted, and that there are no issues with the connection between Klaviyo and Shopify.

8. Check for Email Deliverability Issues:

   • Verify that your emails are not being marked as spam by checking your spam folder. Additionally, consider using tools like GlockApps or Email on Acid to test the deliverability of your emails.

Welcome to the community @KayleenQ 

Can you share details of your flow, how it’s being triggered, and any filters.

Regards

Andy