Hi there,
One of our campaigns didn’t go to our whole list. In the summary info, exactly 500 recipients were “skipped”. I already opened a ticket with support. But in the meantime, how can I send a clone of that same campaign to those who were skipped? Creating ad hoc lists based on previous email delivery status was a very easy thing to do in Mailchimp, but I have no idea how to do it in Klaviyo. I would appreciate any suggestions.
Thanks,
-oo
Hi
Thank you for sharing this question with our community.
You have the right idea. You can take the following steps to resolve:
Step 1 - Export the skipped profiles from the Campaign Analytics tab (you only need to include the email address field in the export)
Step 2 - Re-Import these profiles to a net-new list
Step 3 - Clone the existing campaign
Step 4 - Re-send the cloned campaign to this net-new list only
Good luck and happy sending :)
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