Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,123 Topics
  • 8,773 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3123 Topics

M
MSSNew Member
asked in Campaigns and Flows

API - revenue not matching UI and list of events in each flow

We're having trouble matching up data we're pulling to what's in the Klaviyo UI. We're trying to analyze metrics at specific steps within flows. We're currently pulling the metrics timeline endpoint (https://a.klaviyo.com/api/v1/metrics/timeline) for all events and trying to match up the events revenue to what's in the UI, but having trouble in doing so. For many events it seems we have no revenue data from the API, whereas in the UI we are seeing it. Also, we're wondering if there's a way in the API to see the full list of events in each flow? Ideally we could get a flow_id and event_id with metrics for a given time period. Thank you, Wing

3
Dov
3 years ago
C
chetanwolvNew Member
asked in Campaigns and Flows

Date Properties are not visible in Flow Trigger filter

I am sending a metric(Natal Client) to Klaviyo with 2 properties. One is string type(Natal Type) while other is date type(Natal Date). But date type property is not visible in dropdown of Trigger Filter of Flow. Can someone help me figure out why this could be happening.  

5
Dov
3 years ago
MikeH
Problem Solver II
MikeHProblem Solver II
posted in Campaigns and Flows

Sending confirmation emails on orders with custom product options

We have clients who allow for products to have custom add-ons added during checkout.  For example, jersey comes with no name or number on the back and customer selects to print a number as well as the player name on the back.  That’s a custom option that not every customer selects.In klaviyo order confirmation email template, how can we be sure to show that using event parameters coming from Magento 2?  I’m looking at the preview and going through all the fields but I don’t see the custom event that holds this information.  Has anyone done something like this?  I know transactional emails are not the bread and butter of Klaviyo features but I’d love some input from anyone who’s done this, especially with Magento 2.

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Dov
3 years ago
C
Contributor I
czyscidloContributor I
asked in Campaigns and Flows

Problem With buttons abandoned checkut

Hello,I have that problem, i started flows with abandoned checkout, everyting is fine on preview,  ( photo 1) but after send testing e-mail buttons are not clickable and i dont see the photo, why? (photo 2) 

4
David To
Klaviyo Employee
3 years ago
D
Contributor I
danaContributor I
asked in Campaigns and Flows

Language settings for newsletter?

 Currently our shopify store has 2 languages, so we have two sets of newsletter, english & spanish. How can we add this 'condition' for email flows such as abandon cart, browse abandonment etc.?

2
D
Contributor I
3 years ago
N
Contributor I
nataliesarauContributor I
asked in Campaigns and Flows

No flows are sending - SOS

Hello, I have watched the tutorials and I still can’t understand why my thank you flows aren’t sending. This is the preview of the flow, I would love some help on understanding why it’s not working! Thank you  

2
E
Klaviyo Employee
3 years ago
E
Contributor II
ed1984Contributor II
asked in Campaigns and Flows

Forms and Type of Flow?

I’m trying to figure out what kind of Flow is needed to initiate emails to people who subscribe to a particular lead magnet (form). I assume there may be a way to ad a form id somewhere to trigger a flow? Any specifics would be appreciated.

2
E
Contributor II
3 years ago
Z
Contributor I
zyzl91Contributor I
asked in Campaigns and Flows

Tracking number not shown

Hello,I´m doing a few tests with the flows, I noticed that the tracking number it´s not shown at the customer email, I already placed a order and the provider already send the product with the tracking number.In orders of shopify the same, the tracking number it´s there, but i don´t know why I can not see it in the email.Can someone help me?Thanks!

1
Dov
3 years ago
Z
Contributor I
zyzl91Contributor I
asked in Campaigns and Flows

Order Confirmation, not received and address not shown

Hi,Today I made a sale by myself in my store, but I realized that I didn´t receive the email from Klaviyo, I received it from Shopify automatic email. All the Order Confirmation flow are live, I don´t know why I didn´t received it from Klaviyo.And also, on the address details it only shows the first row of the adress, I can only see the street name, I can not see the rest of the number and flat number.Can someone help me, please?Thanks!

5
Dov
3 years ago
D
Contributor II
darka26Contributor II
asked in Campaigns and Flows

Different sending domain

Hi,I am using Klaviyo, its connected to my Shopify store. (Yeslicense)For some flows, I would like to use a different sending address (Golicences) - I know where I need to modify that and I noticed that it worked when I did a sending test.Howevr, when I am looking into the Gmail header, I see “via yeslicense.com” or mailed by “send.yeslicense.com” etc.Question: is it good practice to do that ? Even if it’s working, I am afraid to not follow good practices and having the risk of seeing my reputation affected.Thanks for your support   

5
D
Contributor II
3 years ago
P
Contributor I
Peléton
asked in Campaigns and Flows

Imported fonts showing preview but changes when sent out

Hi Klaviyo Community,  Wonder why my imported fonts from Adobe and Google doesn't work. My header fonts are all from adobe and works:From the klaviyo preview: How it looks when its sent (please note the button and subtitle “NYHEDER” that has changed. What is wrong? This is the current code:<meta charset="UTF-8" /><meta content="width=device-width, initial-scale=1" name="viewport" /><meta name="x-apple-disable-message-reformatting" /><meta content="IE=edge" http-equiv="X-UA-Compatible" /><meta content="telephone=no" name="format-detection" /><title></title><!--[if (mso 16)]><style type="text/css">a { text-decoration: none;}</style><![endif]--><!--[if gte mso 9]><style>sup { font-size: 100% !important;}</style><![endif]--><!--[if gte mso 9]><xml><o:OfficeDocumentSettings><o:AllowPNG></o:AllowPNG><o:PixelsPerInch>96</o:PixelsPerInch></o:OfficeDocumentSetti

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David To
Klaviyo Employee
3 years ago
A
Anonymous
asked in Campaigns and Flows

Started checkout on Magento 2

Hello,My store is Magento 2 and I am testing the started checkout trigger to test abandoned cart mails. The problem is that I can't trigger the started checkout status on my site and I don't know why. Does anyone else have a similar problem? Thanks.

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Dov
3 years ago
P
PetStephNew Member
asked in Campaigns and Flows

Abandoned Cart - Flow not accurate

Hi, I have been using the Abandoned Cart flow feature from Klaviyo and came accross a strange behaviour:Situation: A customer has been able to convert a cart from Checkout Started to Placed Order. Issue: Despite the customer has fully placed the order, it seems the customer has been “tagged” or flagged with a checkout started which placed my customer into the “Abandoned Cart” flow.  Questions:1/ What is the flow to be changed to be sure that if the customer has fully completed/placed the order then the customer shouldn't be flagged/seen into the “Abandoned Cart” flow.2/ When checking the “Customer Thank you” flow where it flags customer who has fully placed order, this customer is not in this flow (which is wrong as the customer has completed her cart and placed the order), Does something need to be change here too? (as i want the process to be accurate and flag/process the customers to the right flow). Many thanks and kind regards

4
P
3 years ago
R
Contributor IV
rutholdfieldContributor IV
asked in Campaigns and Flows

Problems with text size on mobile

Hi, I’ve just created my first ever workflow as I recently signed up to Klaviyo. I followed the template. On first email, the text is a good size for mobile. On the second and third emails in the flow, the text is really small on mobile. I’ve changed it manually but it actually says the same as the first email 14px. Does anyone have any idea why it would be doing this?I don’t really want to manually change the mobile size each time and it’s odd that it’s fine in one email but not in another.Thank youRuth 

1
Dov
3 years ago
C
Contributor I
ChrisPBContributor I
asked in Campaigns and Flows

Back in Stock Flow Not Working

Hello I’m wondering why my Back in Stock flow is not adding email to subscriber listBack in Stock snippet is successfully installed on ShopifyProblem isWhen I subscribe to the list and check Back in Stock delay activity there are no profiles added Even when I test the product and add a stock there is no updates on Back in Stock reportCan anyone have any idea how to make this work? I feel like the klaviyo snippet is not communicating to klaviyo account and not adding any emails subscriber at all.Thanks

1
Dov
3 years ago
R
Contributor IV
rutholdfieldContributor IV
asked in Campaigns and Flows

Welcome email & purchase flow advice

Hi there, I’ve created my welcome series, which consists of a 10% discount code when people sign up to the newsletter and then I send the social media info and finally a list of our bestsellers.But, how do I stop people getting the flow if they have been signed up as a result of purchasing?Second question - if someone purchases after the 1st or 2nd email, will they automatically go into my post purchase flow (which i need to set up) and won’t finish this flow or will they get both?Many thanks for your help. 

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R
Contributor IV
3 years ago
amvlad
Contributor II
amvladContributor II
asked in Campaigns and Flows

Same Product Viewed Multiple Times

Hi there, I’m trying to setup a Browse Abandonment flow and i’m trying to find a way to target only the customers that viewed the same product multiple time (at least 3)I’ve been playing with the filters in the past hour. No luck.Thanks,Alin

10
Dov
3 years ago
SafelySecured
SafelySecuredNew Member
asked in Campaigns and Flows

Setting up Conditions in a flow when someone buys a product thats on Pre-SALE

Hi Guys - hoping someone can assist.Im new to Klaviyo and starting to get my head round the conditions but im struggling with a few.BackgroundI sell Dog leads and Harnesses on my website safely-secured.comI have sold out of some sizes and these are now on PRE-SALE.SolutionCan someone please help me with my flow so that when someone buys a product thats on Pre-Sale, they don’t get the usual ‘thankyou for buying’ email, but instead another one saying ‘thanks for buying on pre-sale’Below is the current flow.  Any advice would be greatly received.Matt

2
SafelySecured
3 years ago
J
Contributor I
jorgehostaletContributor I
asked in Campaigns and Flows

What does "ordered product where tags contains on-demand" mean in a conditional split?

Hi,I have created a Flow " Customer Thank You - New vs Returning. I inserted a conditional split that says" Has ordered product where tags contains "on-demand" once over all time.It means that he purchased a product that is currently holding this tag or that he has purchased a product that had/has this tag "on-demand"?

1
marissanunez
3 years ago
J
JoisNew Member
asked in Campaigns and Flows

How To Share Flows with A Friend

I am trying to share few of flows with a friend. I don’t want to go through the whole process of adding him as a user to my account. Is there any way to do this? I just want to know if there's a way for someone to flow content without adding them as a user to the account.

2
marissanunez
3 years ago
T
Taj30New Member
asked in Campaigns and Flows

How to remove default sign up form

I created the Klaviyo form, published, embedded it within my coming soon page but I cannot get rid of Shopify default sign up form. I know there’s a way you can redirect Shopify’s forms to Klaviyo but I’ve spent hours trying to get this far on my own and I would just like to keep it simple and remove the default form. Klaviyo’s form is the upper right, Shopify’s default is in the middle. I would like the Klaviyo form centered with everything else. Thanks.   

1
julie.accardo
Community Manager
3 years ago
O
Active Contributor I
orilehaviActive Contributor I
asked in Campaigns and Flows

WINBACK FLOW

I was wondering: when a costumer goes through a flow, does he need to qualify for flow filters before every email he gets from the flow or just to enter the flow? So for example for a winback flow, do I need to add a ‘did not buy since starting this flow’ filter before every email? thanks 

2
O
Active Contributor I
3 years ago
C
Contributor I
Crea.campaContributor I
asked in Campaigns and Flows

Email sending problem

Hello,I just set up my first flow (see screenshoot). The flow is very simple: just send a welcome email when you subscribe to the newletter.However, after adding several customers, nobody sees this email again? How can I do it ?  

3
Dov
3 years ago
A
Anonymous
asked in Campaigns and Flows

Multiple Sign up options - One flow?

I have multiple ways of collecting emails.Sign ups in my blog on certain subject matterSign up via Wheelio for discountSign up in footer (general signup)Sign ups in future for other So that I DON”T have to constantly create new material / emails for each. Can I somehow combine UNIQUE first/second emails based on entry point but then Share more general emails among all flows after the initial emails are sent? If so, what is the best way to do this without recreating emails on each flow?

3
caroline
3 years ago
N
Contributor I
NathalieLRContributor I
asked in Campaigns and Flows

Welcome Flow Trigger Not Working

I’ve set up up my welcome message, changed the double opt-it to single opt-in, and tried to run a test with an email account. I clicked the confirmation email when it arrived and received the message that I was subscribed, and can see my email address in the list for the newsletter subscribers on my Klaviyo page but after 28 minutes still have not received the welcome email. I have customers who signed up for the email as far back as December and it turns out they haven’t received their welcome emails with the discount code either! Help! How do I get this to work and send the welcome email to those customers who’ve not received it yet instead of resending it to all newsletter subscribers?TIA 

2
N
Contributor I
3 years ago

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