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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,678 Topics
  • 10,329 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3678 Topics
Lina
Active Contributor IV
LinaActive Contributor IV
posted in Campaigns and Flows
Browse Abandonment emails while sending Welcome Flow

Hi, I would like to hear recommendations what are the best practices to setup Browse abandonment Flow for profiles that are still receiving Welcome Flow emails as well as the recommendations to improve my Welcome Flow.My current Welcome Flow sends 5 emails during one week. I am experimenting with this flow in an attempt to get better results, because placed order rate is really low (0,20%).So my email sequences is as follow:Welcome email with an incentive (10% off for the first order. I wasn’t offering discount earlier, so maybe the discount itself will improve the results) Introduction of our team (no product is showed in the email) Request to update their profile (choose which products categories they are interested in. No product is showed in the email) Reminder about the discount code and here I show the product she has viewed (not mentioning it's a product she's been looking at - what's more the wording of Browse Abandonment Flow -  I'm just putting a picture just in between the c

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Taylor Tarpley
Community Manager
2 years ago
R
Contributor I
ryan.aftershock0Contributor I
asked in Campaigns and Flows
Setting up browse abandonment with headless shopify theme.

We used a custom theme to configure our products. And I can’t seem to find how to set up a Viewed Product metrics for some of our configurator products. And also it’s not getting right imageurl. 

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Taylor Tarpley
Community Manager
2 years ago
M
Contributor II
mdhContributor II
asked in Campaigns and Flows
Flow Back in stock on the product that will no longer be available

Hi there,We are collecting email adresses with Back in stock on some products that will never be available again…So I was thinking of doing a Flow that would send an email promoting an available substitute product.Ex: if the product has the tag "end of sale" (we are on Shopify), then push this other sku...What do you think? Do you have any ideas for similar flows?Best

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Taylor Tarpley
Community Manager
2 years ago
D
Contributor I
dhruv1707Contributor I
asked in Campaigns and Flows
Reviews in email

How do we add reviews to a Klaviyo email?I am currently not using any integration with Klaviyo, if there is any to add reviews which one is it?  Thanks

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D
Contributor I
2 years ago
A
Anonymous
asked in Campaigns and Flows
Finding "Placeholder image" in new editor

Hi there, New to the new Klaviyo editor! Trying to create a static table for Abandoned cart email. Trying to figure out how to add a placeholder image here, as outlined in some previous conversations. I havent been successful with any of the options available in new editor. Please help! Here’s how it works for a community member in the old editor:Here’s a screenshot of the only option I could find (but still doesn’t work) in new editor:Thank you for any help!

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alex.hong
2 years ago
V
Contributor I
VHTmeContributor I
asked in Campaigns and Flows
Segment Flows

So I see I’m supposed to be able to do a segment triggered flow, but when I say create a new flow there’s not a way to pick segment.  There’s only per-arranged flows for various things and none of them use segment triggers.  What am I missing?

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Taylor Tarpley
Community Manager
2 years ago
G
Contributor I
GiovanniContributor I
posted in Campaigns and Flows
I have issues configuring browse abandonment pagefly

I tried to solve it by doing as it says, it did not work, probably because my product pages are all on pagefly, please help me :) 

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alex.hong
2 years ago
J
Contributor II
JehideContributor II
asked in Campaigns and Flows
How do I target browse abandonment users based on the product type or category they viewed?

How do I target browse abandonment users based on a specific product type or category they viewed?For example - if someone viewed a t-shirt from the men’s category, how can I send then an email with reviews about t-shirts.Similarly,  if someone viewed a top. from the women's category, how can I send then an email with reviews about tops.Instead of using the standard flow, how can I create a more personalised touch to it? Please let me know your suggestions.

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S
Contributor IV
2 years ago
J
Active Contributor I
JinActive Contributor I
asked in Campaigns and Flows
How to double check product links are working in Browse Abandonment Flow?

Hello, I’ve just set up a Browse Abandonment Flow using the Klaviyo template for this. I’m ready to go live but I wanted to double check the links are going to work. I’ve tested it in the Preview but when I click on the product link it goes to a 404 page. I presume this is because it’s not live? Or are my links broken? This is what I’ve done… Here’s the code of the image:Is that Link URL correct? I’m guessing that might be the issue. Any ideas what URL should be there? And for the text:Code is:<p style="text-align: center;"><a href="http://{{ event.Name }}"><strong><span style="font-size:18px;">{{ event.Name }}</span></strong></a></p><p style="text-align: center;"><strong style="text-align: center;"><span style="font-size: 18px;">{{ event.Price }}</span></strong></p> And the button:Code is:Do I need to update my links? Thanks very much for your help.  Jin 

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Malachi McG
Active Contributor I
2 years ago
O
Contributor II
onepoundsweetsContributor II
asked in Campaigns and Flows
How do I unsubscribe users at end of flow?

how can I unsubscribe someone at the end of a flow so flow iswin back email after 60 days win back email after further 15 days if do NOT open or do not CLICK either of these 2 emails then I want to unsubscribe them from all lists so they dont get any further emails seems pretty simple in other email marketing systems so what is the process here.

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Malachi McG
Active Contributor I
2 years ago
E
Contributor I
Erin225Contributor I
asked in Campaigns and Flows
Sudden decline in open rates - trying to determine cause

We market to consumers and physicians. We have both consumer and physician emails in our Klaviyo profile but we use different sender emails / reply to emails for consumers vs. physicians.Up until recently we have very high open rates for our consumer emails (50%+) … recently they have significantly declined over a 6 week period, I haven’t changed any of the content. The only thing I can think of is a slow down during the holiday break as our target consumer is very busy during that time.   The only thing I can think of is that we sent a few emails starting in December to a small (less than 500 recipients but about 5 campaigns total) group of physicians who we met a while back at a tradeshow. We imported the list and we had never sent to them before. We had high bounce rates with this campaign, although open rates have been high and consistent. I think the bounce rates come from many physicians having strict spam filters and some of the emails were old.  Do you think the bounce rate inc

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David To
Klaviyo Employee
2 years ago
T
Contributor I
TheActiveKollectionContributor I
asked in Campaigns and Flows
Can Klaviyo send placed order and order fulfilled emails?

Hi there,I have a Shopify and want to know if it’s possible to send the order confirmation and order fulfilled emails through Klaviyo instead of using the standard email provided by Shopify?For the order fulfilled email the order tracking number (that is added to Shopify) will need to be included as well. Can anyone offer any help/advice?Thanks,Mike

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Taylor Tarpley
Community Manager
2 years ago
L
Contributor I
lex_zapContributor I
asked in Campaigns and Flows
Show / Hide Block based on time email is opened

I want to be able to show/hide certain content based on when a user is opening and interacting with content. For example, if I mention a promotion in an email and the user lets the content in sit in their inbox after it expires, I want to be able to then hide the content because it’s no longer relevant. Is this something I can do and if so, how would I do it?

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David To
Klaviyo Employee
2 years ago
M
Contributor I
mkanyalContributor I
asked in Campaigns and Flows
Repeat Emails Weekly for Date of Birth

Hello,So I have a toy store where we sell toys for babies 0-3 years.As as input we have Date of birth of the babies.Would like to send weekly email about the babies to the parent. ExampleA: if today(4th March2022)baby1 is  born on 7Jan 22, then she is 8 week and 8th week email will gobaby2 is  born on 10 Dec 21, then she is 12 week and 12th week email will go B: After a week 11th March222baby1 is 9 week old and 9th week email will gobaby2 is 13 week and 132th week email will go And that on that date an automatic email is sent every week.How could I generate this? Thanks in advance

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Dov
2 years ago
C
Contributor I
coysammyContributor I
asked in Campaigns and Flows
Applying specific discount codes to specific customers

Hey Klaviyo community! We are currently testing out how our referral programme might work. We have a list of referral codes and the email addresses / customers that they relate to.  Is there a way to show specific coupons to specific email addresses? In this article I can see how to upload our code, but not how to specify which customer each code should be sent to: https://help.klaviyo.com/hc/en-us/articles/115005084727-How-to-Use-Coupon-Codes-in-Klaviyo#enable-uploaded-coupons4 Any help would be appreciated! ThanksSam​​​​

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In the Inbox
Partner - Platinum
2 years ago
A
Contributor I
anonymousContributor I
posted in Campaigns and Flows
Prevent People from entering a flow while in another flow

Do we have a flow filter option that will prevent people from coming in to a certain flow while they are inside another flow? Just so we can avoid like sending them automated message from post-purchase flow and VIP flow at the same time - for example.

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In the Inbox
Partner - Platinum
2 years ago
Outdoor Stockroom
Contributor I
Outdoor StockroomContributor I
asked in Campaigns and Flows
Do I need cart rebuilder and abandoned cart flows??

Hi, I have a BigCommerce store and have added the cart rebuilder app by Arctic Leaf and the flow that they recommend.My question is, if I have that flow, do I need an abandoned cart flow also??Or does the Arctic Leaf app cover my bases?Thanks,-Jason

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Outdoor Stockroom
Contributor I
2 years ago
K
Contributor I
kennaContributor I
asked in Campaigns and Flows
2-column Dynamic Table Block

I’m trying to create a 2 (can be 3-column too) dynamic block instead of iterating vertically, is it possible using the table block or does it need to be coded? If needs to be coded, any help/tips on how to do it?Currently its setup like this, 1 product per row. I’d like it to be 2 products per row.

5974
S
Contributor I
2 years ago
Vanessa
Contributor I
VanessaContributor I
asked in Campaigns and Flows
Content planner - what do you use?

Does Klaviyo have a content planner or what does everyone use or recommend for their content planning. I would like to have a really big picture approach but wanted a place to start - any recommendations gladly received. What do you use? 

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alex.hong
2 years ago
S
Contributor I
SophswatsonContributor I
asked in Campaigns and Flows
Flow filters for post purchase

Hi All,  We are currently making a dynamic flow for our post purchases emails so that dependant on the product you receive the information in the email will change. We have got everything set up but now want to restrict the flow so it is only delivered on peoples first order of each product.The problem I am having is that someone may buy product X once and then product Z next, and the only filter I can come up with would mean on purchase of Z they wouldn't receive the emails.  Does anyone know a solution for this? best, Sophie 

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alex.hong
2 years ago
M
Contributor I
MakersRandersContributor I
asked in Campaigns and Flows
Text block email link doesn't work on computer

Hi,I’m using Klaviyo to send out emails.At the bottom of every mail, I have a contact section. Here I want link to my e-mail through text. I’m doing exactly as this guide says (https://help.klaviyo.com/hc/en-us/articles/115005085147-How-to-Add-a-Link-to-an-Email-Address) for the Text block email link.It works on my phone but when I try to click the link on my computer, it just opens a blank browser page.Can anyone help? :-)Best,Kristine

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Dov
2 years ago
J
Contributor I
JorgeContributor I
asked in Campaigns and Flows
How to add UTM Tracking In Abandoned Cart Email button?

Hi,my name is Jorge. I have a simple doubt:How can I add UTM Tracking in Abandoned Cart BUTTON?In my newsletter you can find this buttton "Return to your cart".BUT when the client click on the button, this button dont have any UTM Tracking, only this...  (URL link: {{ event.extra.responsive_checkout_url }}).  And I have no way of tracking that link. ¡Thanks!

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David To
Klaviyo Employee
2 years ago
C
Contributor I
CherieJContributor I
asked in Campaigns and Flows
Adding in expiry date of coupon in email template (FLOW)

Hello allNeed help please. Shopify integration I have created a coupon in Klaviyo Coupon is for $$ off for new customer (Flow) Coupon expires in 28 days from when they receive the email How do I add in the dynamic content for the “Hurry offer expires on xxx,xxx) in the email (see below) 

13577
alex.hong
2 years ago
V
Contributor I
VerlenceContributor I
asked in Campaigns and Flows
Unique discount code not working after receiving from signup and applying to checkout

I'm trying to provide everyone who sign up to our news letter a unique discount code that is good for one time use, and with no expiration data.  What I did so far:-Create my own discount code on excel, uploaded to the section “uploaded coupons”-In my newsletter flow I also included the name of the discount codeI did a newsletter sign up test and I was able to get the email with the unique discount code, but when I head to my website and apply the discount code it doesn't work. How do I fix this?   

10981
David To
Klaviyo Employee
2 years ago
K
Contributor IV
kimmiaContributor IV
asked in Campaigns and Flows
"Sent" in Advanced Reports & Calculating Clicks under Metrics

          the first one, in the abandoned cart flow，Advanced Reports， does the “sent” includs all of the email we sent. （cause the just show the email domain and when i plus all of the different domain sents，its not match with the number of deliver in the same time）And does the sent number equal all of the delivered emal plus the bounced email. Or if you could tell me how could i get the number about all of the email that i send in the abandoned cart flow.          the second one, how to calculate the number of “clicked”, cause we find our clicked number is less than the “placed order” number, and we did a reservation then we found some customer they inter in our flow and the placed the order but without “clicked”. And we found just the people who clicked the picture inter in our home website page, its “clicked”; and if someone just click the “ shop now” or “go to checkout” button and went to the checkout page, it wasn’t define “clicked”. There are some picture we shot to prove this is

1088
K
Contributor IV
2 years ago
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