Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

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  • 8,598 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3059 Topics

worcestershiresauce
Active Contributor I
worcestershiresauceActive Contributor I
asked in Campaigns and Flows

Is there a way to automatically suppress Sunset recipients who didn't engage?

I set up a flow to remove thousands of unengaged profiles so my client wouldn’t have to include them in billing.But chose the wrong rule at the end of the flow, so it hasn’t actually suppressed them...It was the closest option to “suppress” I could find, and of course I presumed that Klaviyo, the leading ESP, wouldn’t encourage me to do a Sunset flow to clean my list without mentioning that for the “automation” to work, there would be parts of it that were NOT automated and must be done manually.Went to ask the community how to make it automatically suppress and only then learned from 2 posts  that such an option doesn’t exist.Let me check the date… yep, it’s 2024.Have I missed something??? Is there truly no automation that unsubscribes contacts without my participation??And is there a way I can find the contacts who’ve already passed through so I can turn them into a list and suppress them?Posts I reference:Apologies if this post reads as frustrated and cynical. But I am incredulous,

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bluesnapper
Partner
8 days ago
V
Contributor I
valuesbasedlifeContributor I
asked in Campaigns and Flows

Sent campaign, zero delivery rate

Hi all, I’m completely stumped so I hope that you can help. On Friday I sent a campaign to a list and it says “sent” but nobody received it. Not like emails were skipped, like none. Zero.This morning I cloned the email and sent it, exactly as I did, and it was delivered. Yikes!What could have happened? Is this my fault? Or Klaviyo? How do I make sure this never happens again?Photo attached of the first email that had zero sends and the second that sent correctly. I didn’t do anything differently on my end that I’m aware of. Thanks for your input, Gillian  

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bluesnapper
Partner
9 days ago
M
Contributor I
michaelchangContributor I
asked in Campaigns and Flows

Help with creating flow for short term rental

Hi there,I am trying to create a flow for my short-term rental guests that will only trigger on the date of check-out. So what I did so far is create a Custom Property named “Check-out date” and used it as a trigger in the flow. But it’s not triggering for some reason. (Please see attached image) Could you please tell me what am I doing wrong, PS. I want it to trigger on the day of check-out at 11 am EST. Thank you! 

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M
Contributor I
9 days ago
A
Contributor I
Adiorzel12Contributor I
asked in Campaigns and Flows

Dynamic coupons for Shopify POS

When creating dynamic coupons in Klaviyo for Shopify they are assigned only to the online store channel. You can later go into Shopify and manually other channels for these codes.Is there a way to pre-define this inside Klaviyo? 

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StefanUE
Expert Problem Solver II
10 days ago
L
Contributor IV
LM0721Contributor IV
asked in Campaigns and Flows

Adding Past Profiles - after adding an email to an existing flow

Hello!We currently have a Post Purchase ”Care Guiide” flow for one of our best selling collections, and this has been running for over a year and a half. There’s currently one email in the flow (and it goes out 50 days post fulfillment - with the trigger being “has placed order in ** collection”)We’d like to add a second email to this flow in the next few weeks, but would like to have this go out 180 days post fulfillment. Now my question is, i see that you can select the action “add past profiles”. Can someone confirm with me that if i select add past profiles, people who already received email 1 of this flow, would then go back into the flow and receive email 2 (180 days), once they’ve hit that timing period. Say they purchased this sofa 100 days ago, they received email 1 and now they only need to wait 80 more days to receive that second email?Thanks in advance!

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L
Contributor IV
8 days ago
E
Contributor I
euchaconContributor I
asked in Campaigns and Flows

Add cart items to a plain text email

I want to add a custom field to a plain email that shows one of the items that are being checked out to an abandoned cart flow email. Is it possible to do so? thanks!

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E
Contributor I
12 days ago
G
Contributor I
GinaXContributor I
asked in Campaigns and Flows

Looping mail service flow

We aim to establish a customer email service that enables subscribers to receive recurring emails every two or three months. These emails will serve as maintenance reminders to recharge the batteries of the rechargeable products the customer have purchased from us. So far, I have been unsuccessful in finding a solution that automates the looping of this one email.

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G
Contributor I
2 days ago
D
Problem Solver I
dartacusProblem Solver I
asked in Campaigns and Flows

Getting coupon codes dynamically from a URL or API

Hi,I’m aware that there’s been activity surrounding this issue on WooCommerce, but wondered if it’d been tackled for custom integrations.tl;dr - in Klaviyo emails, can we get a coupon code dynamically at send time from our own web service, providing a customer ID as an argument?Many thanks,Gareth- o O o -Detail:Back ages ago when I handled all emails myself, I had a class that created single-use, customer-locked coupon codes with expiration dates. When I was generating emails, the process would call the class, get a code, and include it in the email.We’re now looking to incorporate the same logic in a Klaviyo flow. We can do 90% of it just fine - import a list of single use codes as per documentation etc. Problem is we’d like them to expire three days after the email is sent. This means either that when the email is sent it needs to make a call to my server to say ‘please expire GXC34567dfghj in three days time’, or, much simpler, just request a 3-day-lifetime single use customer-locke

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D
Problem Solver I
13 days ago
L
Contributor III
LunaFr11Contributor III
asked in Campaigns and Flows

Text Only and links

Can I add 1 or more links to my text only emails? what are the best practices here? Thx!

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DavidV
Partner - Gold
13 days ago
J
Contributor IV
JaneImpelidoContributor IV
asked in Campaigns and Flows

Dynamic Product Blocks Keeps Repeating

Hello there! I would like to ask for some help with our dynamic product blocks keep on repeating multiple times around 8x even though the product that’s only shown in the event metric is only 1. I attached photos for reference. I would appreciate fast solutions and recommendations on how to fix this. Thank you so much.  

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sonomaemail
Contributor II
13 days ago
T
Contributor I
ThirtySixxContributor I
asked in Campaigns and Flows

Flow Filter not working - Person that purchased is getting emails for non purchasers

I recently set up a new coupon welcome flow that has a conditional split at the beginning. People that HAVEN'T purchased get a coupon code and some emails to drive the purchase. People that have purchased get a standard welcome email. However, someone that DID make a purchase after entering the flow is continuing to get the welcome flow. What is wrong with my setup that it isn’t removing people when they purchase mid flow? I was under the impressions these filters only need to be applied once and people will be removed when they meet the condition later.  Troubleshooting notes:I verified that the user used the same email to purchase and enter the listusers purchased at 2:53pm and received the next email in the flow at 6:56pm so there was plenty of time for them to be removed from the flow  

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In the Inbox
Partner - Platinum
14 days ago
Siddique2020
Contributor I
Siddique2020Contributor I
asked in Campaigns and Flows

WooCommerce referral code integrate with klaviyo

Hey! I'm looking to integrate a referral code in my post-purchase email flow. Where customers can give 10$ to a friend and when the friend makes a purchase with this code, the customer also receives a 10$ discount. Is there any WooCommerce plugin I can use that allows me to make these emails in klavio.

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Kat Mofokeng
Active Contributor II
15 days ago
T
Contributor I
tcardelContributor I
asked in Campaigns and Flows

Back-in-stock flow is no longer available

I am installing “back in stock” via the standard Klaviyo Shopify app, but now the back-in-stock flow in the Flow library, is no longer there when having to set up the flow. It’s therefore not correct what is mentioned  in the article for creating the flow (see image)Please let me know what I’m missing.  

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T
Contributor I
15 days ago
A
Contributor I
Adam-SContributor I
asked in Campaigns and Flows

Flow for when customer request to update their payment method

I want to create a flow for when customer request to update their payment method in shopify. I don't know the trigger for this. can someone help me with this.

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Kat Mofokeng
Active Contributor II
15 days ago
A
Contributor I
Adam-SContributor I
asked in Campaigns and Flows

flow for when customer request to reset password

I want to create a flow for when customer request to reset password in shopify. I dont know how this will trigger in flows. Can someone help me with this.

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stephen.trumble
Community Manager
13 days ago
D
Contributor III
DonniebrascContributor III
asked in Campaigns and Flows

Campaign with abandoned Cart, Checkout link not working

Hello together,I have activated my flow for the canceled shopping carts.Unfortunately, this does not send to the previous abandoned carts, but only from now on. Therefore, I have now simply created a segment for the old ones and would like to send a separate campaign to the abandoned carts from 4-5 days ago. (From now on it runs automatically through the flow)Unfortunately, the {{ event.extra.checkout_url}} URL on the button does not work. The button remains unclickable in the mail. I think because it was not started properly via a flow. But via a campaign. (But the criteria for the segment are the same as for the flow)Can someone here give me the link how the customer gets to his correct last shopping cart?Thank you very much

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bluesnapper
Partner
14 days ago
A
Contributor I
AlingaContributor I
asked in Campaigns and Flows

I want to split people who ordered more than 1 product FLOW

Hello, I want to create a flow that split people who in the last purchase, ordered: One product More than 1 product, but less or equal to 7 More than 7 product in the orderSo, I created this flow and I want to know what’s your opinion and also if I have to enter some filter at the beginning at the flow to target customers everytime with just the last order they made.and also if possible: if a customer order now just a product to enter the flow with “brought only one product” email, but if after a month order 3 products to enter at “Bought more than 1, but less than 7”.What’s your opnion about what I’ve created below? 

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bluesnapper
Partner
15 days ago
C
Contributor I
curiouscalamansiContributor I
asked in Campaigns and Flows

A/B Test Post-Purchase Flow in Shopify

I have created a post-purchase flow in Klaviyo with three emails, which include: Order confirmation  While you wait  Reminder to get started to use product For each email I am A/B testing. I want to understand the following: How do I integrate this flow and A/B testing into Shopify? From what I have read the only option right now is to copy/paste the HTML for the email template from Klaviyo to Shopify but this means there is no A/B testing available for the order conf? If I want to A/B test is my only option to use a standard order confirmation (no A/B test) and then have the remaining triggered in Klaviyo for the user to receive (this I can A/B test)?Any suggestions or input would be helpful thank you! 

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DavidV
Partner - Gold
14 days ago
B
Contributor IV
BrownsContributor IV
asked in Campaigns and Flows

Preferences Template Auto fills Showing Incorrectly

Hi there, For my ‘update your preferences flow’, the preferences form found in settings is showing autofilled information incorrectly (dates). Is it do with my settings? Please see screenshots.  Thank you, Ebony  

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B
Contributor IV
15 days ago
B
Contributor IV
B BContributor IV
asked in Campaigns and Flows

What does it mean when a property is "set" or "not set"?

Hi, What does it mean when a profile property is “set” or “not set”? I’m understanding it to mean that there is something in that profile property for a specific profile, as opposed to the profile not having that property at all. Is my assumption correct? I’m asking because I’m setting up a conditional split in a flow to only allow profiles with a certain profile property to move to the “yes” side of the split. It doesn’t make a difference what the profile property is, just that it exists. Is the correct way to configure the split to select “Properties about someone”, “x profile property” is “set”? Thanks in advance!BB 

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B
Contributor IV
16 days ago
N
Contributor I
Natalia001Contributor I
asked in Campaigns and Flows

Setting up the webhook for segment of users "active on web during 45 days"

Hello everyone, I’m trying to set up webhook with these conditions:For all users active on web during last 45 days Webhook sent every Saturday. As a response to webhook our web returned the data with personal recommendations as separate event which triggers the actual email flow.But it seems like it’s impossible to set it up. It’s not possible to set it up with segment because I want to send this email to all users in this segment. Creating live segment is not supported by Klaviyo - “Contacts can only receive a segment-triggered flow once. If someone is removed from a segment and then re-added to that same segment, they will not re-trigger the flow.”. So no way to do it it like that.  When I choose metric “active on web” as a trigger and choose delay Saturday, it’s kinda impossible to make it send only one webhook for people who was on web multiple times during this week. Because I want to send it on exact day of the week - Saturday. And condition “was not in this flow in last X days”

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N
Contributor I
10 days ago
A
Contributor I
Angieal06Contributor I
asked in Campaigns and Flows

Multi-Metric Custom Reports for Flows

I have a multi-metric report for checkout started value and placed order value filtered by flows in a month’s range. I am seeing a big decrease from checkout started value and placed order value. For example, the welcome series reports $25.4K checkout started, but $6.5k in placed order. Does this mean customers added $25.4K worth of items to cart AND started checkout BUT didn’t place their orders? Within this report we have an abandoned checkout flow that also reports a higher started checkout value (much less than $25.4K) than the placed order value. Are these directly impacting each other? Does this mean we’re losing our customers within the welcome series somehow? I just want to be sure I’m reading these reports correctly.

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A
Contributor I
16 days ago
A
Contributor II
Anita291Contributor II
asked in Campaigns and Flows

I dont have the flow filter tab

Hi, I just started in Klaviyo, moving from another platform.  However, I dont see the tab ‘flow filter’ and I desperately need it to set up. Is it because I am still on the free plan? Or why would that be? Kind regards, Anita

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A
Contributor II
15 days ago
B
Contributor II
BobomatchaContributor II
asked in Campaigns and Flows

Issue on Flows?

Will the double opt-in email be sent to all contacts when we back populate a flow?here’s what happened.I created a new pop-up form and contacts go to a new list, a new welcome flow (3 emails) triggered by contacts going to the new list.I turned on the form, and email #1 of my welcome flow. the list has double opt-in.I tested by signing up to the new pop-up, expecting to receive the double opt-in email and welcome email #1 which is LIVE. I received the double opt-in email but after few minutes, I did not receive welcome email 1.  What happened was, I added old contacts (back populate), and the horror happened - a lot of existing profiles received a double opt-in email.I already turned off the pop-up, and welcome email #1, but the existing contacts still received the double opt-in email.Is that normal? Did I make a mistake in doing the back-populate?  Was that supposed to happen?All the while I thought the existing contacts will not receive anything since my welcome flow trigger was “whe

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Kat Mofokeng
Active Contributor II
15 days ago
N
Active Contributor I
NRBWActive Contributor I
asked in Campaigns and Flows

product feed that leaves out products people have aged out of

Hi, I’m a complete newbie with Klaviyo and am hoping for suggestions.We sell items to pregnant people and new parents. I’d like to show customers a “you may also like” dynamic product block that only includes products that are relevant for the stage they are at (pregnant, have a newborn 0-3 months, have a baby between 3 months to 1 year old, have a toddler, etc). For example if they have already had their baby they should not see childbirth prep classes. We have set up a  “Birth Date” custom profile attribute where we collect a date that is either their due date or the baby’s birth date.I was thinking I would use a combination of display logic and product feeds that would include only relevant collections to make sure they only see relevant items but I can not figure out the logic that would work for it. Any ideas?  To note we do not have a birth date for everyone so we will also need a block option that is more general and apply to almost everyone. THANKS!

6
bluesnapper
Partner
14 days ago

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