SMS marketing consent status 'Unsubscribe' in CSV file not uploading properly

Question

When loading customer profiles with SMS marketing consent via CSV file and set the consent status to ‘Unsubscribed’, when it’s loaded into Klaviyo, it is loaded as ‘Never subscribed’.

This is the CSV file I uploaded and mapped the fields correctly.

When this file is loaded, SMS marketing consent is ‘Never subscribed’ instead of ‘Unsubscribed’. Meanwhile, Email correctly reflects the status ‘Unsubscribed’ as entered in the CSV file.

I’m following the Klaviyo documentation, so I’m not sure what the issue is.

Byrne C · Answer

Hey ​@suminchoi2015,When importing profiles with phone numbers, their consent statuses can only be “Subscribe” or “Never Subscribed,”since Never Subscribed functions similarly to Unsubscribed for SMS. I agree that this should be called out more clearly in our help docs. That being said, you can bulk change these profiles’ status to Unsubscribed via our Import SMS Unsubscribes tool here:https://www.klaviyo.com/settings/other/profile-maintenance(near the bottom).To do this, you’d just need to upload a CSV file that contains the phone numbers and country of the profiles, and as long as they already exist in your account, you can bulk update them to unsubscribed. Let me know if this works, or if you have any more questions!

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