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Klaviyo Connect: BFCM (San Diego)

(Tue, 10 Sept, 8:00 pm)

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Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!

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theangrytherapistContributor I

asked in Campaigns and Flows

How to edit the automated email response people get after signing up for newsletter?

Hey guys, I was wondering if anyone knows how I can access/ edit the automatic email response people get after signing up for my newsletters? For example, someone puts their email address to sign up for my newsletters and they automatically get an email saying that they’ve successfully signed up. I need to edit that email, but for some reason-- I can’t find a way to do so. I’ve looked through all of my lists and segments but can’t seem to find this email template at all. Any help would be much appreciated, thanks!

KenjiContributor I

Hi Klaviyo community,I am wondering if it is at all possible to use SMS functionalities of Klaviyo in Japan. The reason I ask this question because I noticed the article regarding the SMS relating to specific countries US, Canaca, UK, and Australia and therefore I am guessing Japan is out of scope as far as SMS functionalities are concerned. Thanks.

kfloContributor IV

asked in Email Templates and Coupons

Template error has 'endif' Issue with HTML export to Shopify

Hi, I have followed the steps on the Klaviyo guide to export my emails from the Shopify templates in Klaviyo to Shopify but despite this, I am still receiving error messages. When exported in Klaviyo and then pasted into Shopify I still receive this message. I was assured by Klaviyo support that this would work and am really getting frustrated now!Please can someone help me?

TickledPinkContributor I

asked in Campaigns and Flows

turn off pop up

I have a pop up set up and i want to remove it. I don’t see in Integrations where I can disable it. The only thing listed in integrations is the connection to my store? How do I get it off?

tundek79Contributor I

asked in Integrations and Reviews

Integration with Recharge V2

Hi everyone, i have a quick question. I’m having problem with integration recharge V2 with Klaviyo. Unfortunately, the V1 that was installed and working properly has been removed. The main issues is that the integration on Recharge say it is connected, but on klaviyo, it says go to the recharge admin to finish the integration. And all the metrics are no longer showing any data received (Started subscription, cancelled subscription etc).Screenshot for RechargeKlaviyo screenshotKindly advise on what could be done. Attached are the screenshot for your reference. Thanks

kimmiaContributor IV

asked in Campaigns and Flows

the open rate was poor on Abandoned Cart flow

Hello, I found that the open rate of our abandonment flow is very poor, can you tell me some reasons?Could it be that there is a problem with our sending channel? Or our domain name is restricted？

UrbanTContributor I

asked in Integrations and Reviews

Product tracking help

Hi, I’m trying to add the Viewed Product tracking to my Shopify theme but it doesn’t seem to be working. The ‘Active on Site’ works but there is no data in the ‘Viewed Product’. I have a Shopify 2.0 theme and have copied the product tracking snippet into the Custom Liquid section of my default product page plus all of my custom product pages as per the installation instructions. Is there anything else I need to do?Thanks.

CosmicoContributor I

asked in Lists, Segments, and Profiles

Tracking Product problem WIX

Hi,I have a problem with product tracking.I have done an API integration with my WIX store (it is not natively integrated with Klaviyo) and I am having issues with user events.As you can see from the picture, I get products that are not mine in addition to my products.Please help me solve this.I would also like to integrate the catalog.

rutholdfieldContributor IV

asked in Lists, Segments, and Profiles

How to find which customers have come from a Facebook ad?

Can you help?I would like to work out which new customers have bought from our store as a result of seeing a Facebook/instagram ad. I can go into each profile and see where they have come from under information and source. But is there a way of segmenting customers to see them all in one place?Thanks for your help.

MayankShoreeContributor I

asked in Lists, Segments, and Profiles

Bulk profile add in list

hi, i am adding 60000 profiles in list through api with 100 chunk data in loop. its takes 5 hours. can you please suggest to me some ideas, so i can improve the performance of API

jasonbucciContributor I

asked in Campaigns and Flows

What is the best time of day to schedule ecommerce emails? What has worked for you?

Hi! I am just wondering what has worked well for everyone in terms of scheduling emails, what time and frequency. I am currently sending out to a new list 5 times per week, (4 business days and a weekend day) and schedule at either 12:15 PM EST or 4:15 PM EST. 8:15 AM EST on the weekend. What works for you? Thanks in advance!

Suzy66Contributor I

asked in Analytics and Deliverability

Using Validity/Return path for email deliverability

Hi all, I am wondering if anyone has any experience usng Validity/Return path for improving email deliverability. Trying to figure out if this service helps with ensuring emails land in people’s inbox vs spam. We are currently using own own decidated Klaviyo IP, but are wondering if paying for Validity’s services are necessary. I know that Klaviyo has something in place, but wondering if validity adds any value. Any insight on this would be greatly appreciated. Thanks in advance!

Ally TintContributor I

asked in Lists, Segments, and Profiles

Best practice - Suppressing international sign ups?

Hey Community! I’m working to update my email database - mainly suppressing unengaged accounts and adding in new segments and flows.We’re an Australian based company who only ships within Australia and I’ve noticed a few sign ups from America and other countries.As I’m new to this, I’m opening it up to the brains trust - would it be best practice to suppress these people straight away, as their ability to convert is non-existent? Or better to leave them in case they are an engaged group (just not converting)?Any help would be appreciated!

CarrieW29Contributor I

asked in Sign-up Forms

Pop Up form Displaying under the site header

Hello! I am new to Klaviyo and have set up my first pop up on my Wordpress site. After testing several pop up styles, it seems they all show up under the header. I have tried shrinking my site header, but it makes no difference. I have contacted both chat and support and have waited 4 days with no response. help needed!

Ivan LeeContributor I

posted in Accounts and Settings

So Klaviyo just disabled the account of myself and my whole team...

Have used Klaviyo for years. Have well over 20 clients whose account I manage. I’m not sure what state their account is in, but Klaviyo goes ahead and disables my account with no warning or anything.Sent in a few support requests. Tried to chat within their business hours, can’t seem to get a response. Can’t seem to get a clear response in the least.

LeafageContributor I

asked in Lists, Segments, and Profiles

How to add people to lists on Klaviyo via Zapier

Hi there! I’ve connected our Calendly account to Klaviyo via Zapier. We run workshops on our Calendly account and by booking with us through there, I’m hoping to store their emails onto Klaviyo through zapier, but everytime I try to test this out it, no emails seem to add to the Klaviyo email list? If anyone knows how to solve this problem, i’d be so grateful for your help!

jiajiajewelryContributor I

asked in Lists, Segments, and Profiles

Klaviyo Install Code Snippet not working with Shopify

I have a newsletter sign up at the bottom of my website -- www.jiajiajewelry.com. Followed the steps to install code snippet on the footer.liquid in shopify. Klaviyo still tells me “Unable to detect that signup forms are successfully installed on your site.” Using the broadcast theme on shopify. Please advise. The email sign up saves to shopify but does not sync to klaviyo list.

Stephanie D.Contributor I

asked in Sign-up Forms

Sign Up Submission does not match list total

My forms are malfunctioning. We’re running a huge annual sale, and it’s already got over 400 sign ups but only 89 are on our email list, and just over 100 are on our SMS list (which is strange because you have to submit an email to even get to the sms form). Where have they gone, and how do I get them their codes???

NlevinsonContributor I

asked in Accounts and Settings

Added Admin User in Setttings but they didnt get the invite?

I’m trying to add a new user to the admin in Account Settings. I’ve sent her several invitations and it’s not showing up in her inbox or SPAM. Who can help me fix this?

KristyContributor I

asked in Lists, Segments, and Profiles

How to test my preferences page?

I’ve created a standard preferences center page. It has a multi checkbox option (we want to subscribers to be able to choose which emails they receive). It will be linked to in our welcome series. I would like to test:That the link works (but I can’t get a live preview by sending a test email) and that the choices the subscriber will make can be pulled and queried into segmentationCan’t seem to figure out how best to do this!

A

Anonymous

asked in Campaigns and Flows

Building a Flow for Unsubscriber Feedback

Hello!I would like to build a flow that triggers when someone unsubscribes from our newsletter, so we can gain customer feedback as to why they unsubscribed. When I try to create the metric-triggered flow, it won´t let me select the “unsubscribe” metric from the list. The trigger exists, and can be found in my analytics tab. Do I need to build a new metric from scratch in order for this to work? Help would be gladly appreciated! :)

razzoraxContributor I

asked in Campaigns and Flows

Creating a flow for an Abandoned Checkout flow with a failed BNPL checkout trigger

Hi team, I need to create an abandoned checkout flow with a failed BNPL (Buy Now Pay Later) checkout. Here’s the scenario:1. Customer comes in and goes to checkout with their preferred BNPL method (Klarna, Sezzle, and Afterpay)2. They didn’t continue with the checkout.3. They go through an abandoned checkout flow based on that.E-Com platform is WoocommerceI need to:1. Add a custom property to the customer “[BNPL method] failed”2. Do this by tracking customer with a “Pending Payment” status on Woocommerce and a payment method through BNPLReally appreciate the help on this.

FB3Contributor I

asked in Campaigns and Flows

Category not showing in product data feed - magento

Our e-commerce company is initating a new ‘stock drop campaign’ - we have added the products to a unique ‘stock drop’ category on Magento. The category is currently disabled. I want to create the product feed to only pull from this category but Klaviyo doesn’t seem to be recognising the new category to set up a product feed. I am drafting the email to schedule it before sending out. Is the issue that the category is not live? However I can see in the list of options other categories that are not currently live.

JorgeContributor I

asked in Campaigns and Flows

"Member get member" with Klaviyo

Hello everybody,Is it possible to create a "member get member" with Klaviyo? Member Get Member is a marketing activity that represents for companies a great source to acquire new prospects. It’s based on a mechanism that allows, registered users and their friends, to receive rewards for specific activities with the company.The mechanism of the initiative is very simple: in most cases, companies send to their customers, through previously identified channels (eg emails, push notifications, sms, etc.), a so-called “friend code“. This code, infact, will be delivered by the customer to a friend (or groups of friends) who will use it on the website of the company promoter of the initiative and redeem his reward and this way, even the customer already registered will get an advantage that is generally represented by a % discount on future purchases.

RabmeercatContributor I

asked in Integrations and Reviews

Right Click Has Been Disabled since we started using Klaviyo on our Shopify store

Hi there, Since we started using Klaviyo we have noticed that the ability for site visitorsto right click on an image on our site has been disabled. Is there a setting in Klaviyo to enable this agin please?EpicDraws.com

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