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10429 Topics
F
Contributor I
Forest_GreenContributor I
asked in Analytics and Deliverability
Is there a way to see total revenue from a list?

Hi, I’m wondering if there’s a way for me to see the placed order value for a certain list for like the past month or 3 months, etc. Currently I only found Klaviyo article about the average 30 day order amount per order for each list, but not the total revenue. 

13
alex.hong
2 years ago
V
Contributor I
Vince AVPContributor I
asked in Campaigns and Flows
Randomized Product Feed

Hello, I have a question on a product feed to be used in emails. I set up a feed for a category of items, and selected “Random” ordering. My question is do the products selected change for every email sent, or is the selection decided and fixed for the whole campaign when it is sent? Any input from you experts out there us appreciated! 

1
Dov
2 years ago
A
Contributor I
ayorContributor I
asked in Email Templates and Coupons
How to Insert First name property into emails

Any know how to get the first name property to function on emails? Is it to do with our addressbook or a technical function? All and any advice would help!

4
L
Contributor II
3 months ago
A
Anonymous
asked in Lists, Segments, and Profiles
Newsletter list not populating with new subscribers

Hello all, happy new year.I wanted to ask first here before reaching out to support. I have create a submit form offering a first purchase discount code if they suscribe to my newsletter, this form is tied to the newsletter list and has double opt-in enabled, so far I have had approximately 10 new subscribers but they are not showing in the list itself, I can see the consent status as green in their profiles and I can see them in the shopify admin as subscribed, source property is the form, but they are not in the actual list, I tried importing from shopify to klaviyo but it says that the record already exist.Edit to add that I have the collect subscribers enable in the integration settings.Has anyone faced something similar?.Thanks a lot for taking the time to read and reply.Regards.

1
Dov
2 years ago
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Contributor I
LavenderContributor I
asked in Campaigns and Flows
Product Price not populating in Event Properties

Hi all,I’m trying to create an AC flow with Added to Cart trigger. When I preview the email, the product price doesn’t appear in Event Properties, hence, price doesn’t show in email. Could anyone help me with this issue? I’m using BigCommerce.Thank you very much.

2
W
Problem Solver II
2 years ago
U
Contributor I
User21Contributor I
asked in Sign-up Forms
Can I Create an Exit Popup that Allows Users to Send Me a Message?

An exit popup with a prompt to send feedback to company’s email. Possible? Only seeing the option for people to subscribe to a list, not to just send us a message.Thank you!

1
stephen.trumble
Community Manager
2 years ago
M
Contributor I
Mikexgx25Contributor I
asked in Campaigns and Flows
Omitting products that sell out during product launch from abandoned cart flows

Hey all,The client i am working for sells out of their product drops and releases very quickly (usually within 15 minutes) leaving people stranded with items in their cart but aren’t able to purchase do to the item being sold out. In turn - these people are getting kicked abandoned cart flows for products that are out of stock. Is there anyway to Omit specific products from populating into flows during a product release? Or are there any other options or ways to combat this? thank you!

1
stephen.trumble
Community Manager
2 years ago
R
Contributor II
reeseContributor II
asked in Campaigns and Flows
2nd time Buyer Thank you Flow

Hey. I’m setting up the thank you flow with the conditional split and I wanted to know the correct way to set conditions for the 2nd time buyer.By default, it says: People that meet the following condition(s) will move to the YES side of this split. So to create conditions for the NO side of this split… is it as simple as clicking AND and going from there? 

2
R
Contributor II
2 years ago
A
Contributor I
amgk
asked in Lists, Segments, and Profiles
Multiple forms feed into 1 masterlist and create different flow

I have 3 forms that need to feed into a masterlist. Each entry on the masterlist needs to have different flow based on the parameters set for a member's action or property. Is this possible? Anyone familiar how to make this happen? 

2
A
Contributor I
2 years ago
snyderm
Contributor I
snydermContributor I
asked in Integrations and Reviews
Why am I seeing an Invalid WSDL file at domain message when integrating with Magento?

When trying to add integration from Klaviyo (Magento ver. 1.14.4.1), receive the following message:Invalid WSDL file at https://www.mydomain.com. Received error message: "<unknown>:1:0: no element found." Please contact support or forward this error to your technical team.)  Any ideas?

4
K
Klaviyo Employee
2 years ago
K
Contributor I
KellyContributor I
asked in Accounts and Settings
Hosting Two Brands in One Klaviyo Account?

Hi there,We’re currently beginning to test the waters of splitting out two brand pillars into separate websites which has brought us down the path to questioning if we should keep both brands in one Klaviyo account or create a second account.While creating two accounts seems like the best choice on paper, we’re concerned about potential overlap in abandon cart/browse flows, cross-selling opportunities, and unsubscribe/suppression management. Is there a typical standard Klaviyo advises for customers to maintain if they are working with more than one brand?

1
stephen.trumble
Community Manager
2 years ago
S
Contributor I
ShondaContributor I
asked in Campaigns and Flows
Welcome Email/Emails/Flows

Hello! I am new to Klaviyo, just installed it yesterday! I have created my flows and imported my current customers. My welcome flow sent an email to all subscribers (even though I didn’t want to do that😕) how can I see what emails have been sent and to whom they have been sent to? How can I see what flows have been sent and who they have been sent to as well?Thanks!

2
S
Contributor I
2 years ago
J
Contributor I
j.singlerContributor I
asked in Email Templates and Coupons
Format Rendering From Desktop to Mobile

When creating a template within email templates and we apply dynamic product we are noticing that the title headers are so much smaller on mobile than on desktop. Is there a way to have those match up? Desktop: Mobile:  

1
stephen.trumble
Community Manager
2 years ago
M
Contributor I
MindyContributor I
asked in Campaigns and Flows
Why am I receiving my Test Email almost an hr later when i used to receive it instantly?

Having issues with the test email being recieved in a timely manner. Taking up to an hour. Anybody else having this issue? Used to be instant.

6
Dragos
Contributor I
2 years ago
A
Contributor I
activelifelivingContributor I
asked in Campaigns and Flows
How can I remove "via ksd3.klaviyomail.com" in the from address?

 How can I remove "via ksd3.klaviyomail.com" in the from address? 

1
David To
Klaviyo Employee
2 years ago
T
Contributor I
torchContributor I
asked in Lists, Segments, and Profiles
How to get all of the column available in a list?

When I export a list manually from Klaviyo, I can choose all of the property (i.e. column) available from those lists. In my case I have 66 properties(data) for each of lists members, but when I pull them from the API, I can only extract 33 properties from each members from a single pull.Is there any way for me to extract the other 33 properties available from a single pull?

2
T
Contributor I
2 years ago
C
Contributor I
CheefDamienContributor I
asked in Email Templates and Coupons
Text editor not working.

Is there anyone else experiencing a glitch with the drag n drop editor. I can’t edit text at all.This is all I get.

1
Dov
2 years ago
M
Contributor I
MakersRandersContributor I
asked in Campaigns and Flows
"Viewed product" where "Item Categories" equals... is not working

Hi,I would like to target people with e-mails based on viewed products in a specific product category. Fx Someone has viewed 3 items from the category “Outdoor paint”.So far, I’ve set up a custom flow with the trigger: “When someone viewed product”.Then, ideally, I would like to add a flow filter saying: “What someone has done - Person has View Product where Item Categories contains Outdoor Paint is at least 3 in the last 2 days”The issue is that when I use “Person has Viewed Product”, I don’t get any properties to choose from (see picture 1).However, if I use “Person has Fulfilled Order”, I will be able to choose both the right property and item category (see picture 2). But I don’t want it to be “Fulfilled Order” - I just want it to be “Viewed Product”. What am I doing wrong?Kind regards,Kristine 

1
Taylor Tarpley
Community Manager
2 years ago
L
Contributor I
lionelbachelartContributor I
asked in Lists, Segments, and Profiles
Profiles of Klaviyo Signup-Forms dont get added to my Newsletter-List

I use two Klaviyo registration forms. Both refer to the "Newsletter" list. However, when people sign up for my newsletter, only a profile is created and they are not added to the "Newsletter" list.This also prevents me from starting a flow.Thanks a lot for your help.

2
Taylor Tarpley
Community Manager
2 years ago
H
Contributor I
Hoxie OrganicsContributor I
asked in Sign-up Forms
Popup Ad - Font wrong on website

The Button Fonts are both wrong when this pop-up hits my website. Supposed to be Helvetica. THIS IS THE CORRECT FONT – DESIGNED IN KLAVIYO ^THIS IS WHAT IS HITTING THE WEBSITE NOTE: FONT DIFFERENT FOR CONTINUE BUTTON AND “I’LL PAY FULL PRICE” ^

2
H
Contributor I
2 years ago
vylla001
Contributor IV
vylla001Contributor IV
asked in Campaigns and Flows
Ensure new subscribers in welcome flow don't receive regular emails

I currently have a welcomes series flow for new subscribers to a segment. I use that same segment for my regular campaigns. How can ensure the new subscribers don’t start getting the regular campaigns until they have gone through the welcome program?

1
Bobi N.
Partner - Platinum
2 years ago
A
Anonymous
asked in SMS
Sending SMS Error

Hello, I'm to sure what I'm doing wrong. But my list is not updating. Can someone help me please. 

2
C
Contributor I
2 years ago
M
Contributor I
mostlyalexContributor I
asked in Campaigns and Flows
Use Typeform Quiz Results as dynamic image content in Welcome Flow

I’m in the process of upgrading a welcome flow to incorporate details from my Typeform quiz and personalize the first email touch with my customers.  The quiz is a finder quiz where customers enter a few bits of information and we recommend a product for them.  In order to see the results from the quiz, our customer must enter their email address. We’ve set up a webhook to fetch the information from the quiz to Klaviyo Custom Properties.  So in each customer’s profile we see each of the responses to the questions and the final recommended product.  So all of that is good. On to the struggle:  I’d like the first email in my welcome series to have a dynamic content block showing the recommended product (image, product name, and link) from the quiz.  I can easily see how to pull in the name {{ person|lookup:'Custom Variable'|default:'' }} into this email - but I don’t know how to pull in the image for that product or create a dynamic link to that Product Detail Page.  Any ideas anyone?

2
M
Contributor I
2 years ago
A
Contributor I
athanasiusrcContributor I
asked in Email Templates and Coupons
Importing reviews from shopify into campaigns and flows for added to cart data

Is it possible to import reviews for emails based on what a customer has in a shopify cart?

1
alex.hong
2 years ago
C
Contributor I
Crna.OrhidejaContributor I
asked in Email Templates and Coupons
Social Media link preview issue in Outlook

Hey Team, Our client faced an issue with the way Outlook renders their Social Media icons in emails. Basically, the problem is that the social media redirection links are showing up next to the icons and it looks like this:  Is there anything we/you can do to prevent this from happening? Thanks in advance!Jelena

3
alex.hong
2 years ago
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