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10815 Topics
A
Contributor III
AntonContributor III
asked in Campaigns and Flows
[Shopify] Post Purchase Review Flow Sending Second Email for Shipping Cost "product"

Hi I feel like I have a pretty unique problem. I created a post purchase review flow from the Klaviyo template. My payment provider on Shopify works in a way that when someone orders a product, it creates a separate Shopify order for the shipping. Our store offers free shipping starting from an order of 45€, so all orders below 45€, Shopify will create 2 orders for that customer (1 for the product itself and another for the shipping, which is up to 3.60€). So my problem is, if someone orders something below 45€, it will count as 2 orders for that customer and Klaviyo will send 2 product review emails to that customer, one of which will be broken as it’s not a real order.Here is a screenshot of how the preview of the shipping cost product review email:  How can I make it so that Klaviyo will ignore the separate shipping cost order and only send the actual product order. I don’t want it to send 2 emails where 1 is broken anyway. I tried changing the trigger filters, for example where the

45710
alex.hong
3 years ago
N
Contributor I
notrickContributor I
asked in Campaigns and Flows
Why is my successful delivery rate so low on my campaign?

I feel like I may have screwed up somewhere…  I sent a campaign to a list of around 50k subscribers using local send time (and 15 segments; excluding profiles that need to be suppressed and those that are unengaged. After all was said and done though, the estimated size to send to was around 50k. There’s one time zone left to deliver to and the successful delivery rate is only 24%. Is that normal? I’ve noticed a previous campaign was sitting around 12% successful delivery rate last night and is now around 55%.  Do I just have to wait longer? I’m getting a little freaked out by not having 99% successful deliveries. How accurate are the metrics while the campaign is still sending and how long should I wait before assessing the data? Thanks 

7866
David To
Klaviyo Employee
3 years ago
A
Partner - Gold
AnnaWPartner - Gold
posted in Integrations and Reviews
Anyone used Wunderkind for abandonment emails?

Hi, We are exploring Wunderkind to increase our abandonment revenue. Has anyone here used it (or something similar) and would you recommend it? They also offer enhanced data capture opportunities although not sure whether we would use this feature as much as we get pretty good rates with our Klaviyo pop ups.Thank you

4982
B
Contributor I
3 years ago
B
Contributor I
benedictpayotContributor I
asked in Lists, Segments, and Profiles
Adding an Array of values to a Profile Property

Hi everyone!I’m currently experimenting for an upcoming Oktoberfest Sale that we’re going to have this weekend.What I wanted to achieve was to be able to pass multiple values to a single Profile property.I have product blocks that showcases our products where subscribers can vote to show their interest.Let’s say my property is Products Interested in for Oktoberfest Sale and it should be able to accept single/multiple values depending on the subscribers response like:Profile 1: Products Interested in for Oktoberfest Sale: CremeProfile 2: Products Interested in for Oktoberfest Sale: Creme, Shampoo, MaskI was able to achieve it by following this guide. However, I wanted to allow the profile property I’m updating to accept multiple values and not just one.I’ve tried it with the current setup and the data is just being overwritten to the most recent selection.Is what I’m trying to do achievable using links to update profile properties? If so, how do I do it? I can’t seem to find any resourc

13951
Taylor Tarpley
Community Manager
3 years ago
M
Contributor I
Mark MartinContributor I
asked in Sign-up Forms
Popup failed to load - 403 error in devtool

Hi all Can anyone guide me how to resolve the 403 error. Our website https://aquadesignworks.com and recently I installed popup form and successfully installed. Now its not working and encountering this error. I attached snapshot.  

3991
David To
Klaviyo Employee
3 years ago
C
Contributor I
cloverContributor I
asked in Integrations and Reviews
How to connect Dropbox + Klaviyo

Hello I am looking for a way to connect my dropbox with Klaviyo. I see a few third party programs online, however I am not sure which one to use. Does anyone have any experience with this.  Thank you in advance.  -Clover

1333
Taylor Tarpley
Community Manager
3 years ago
H
Contributor I
HomeofthemallContributor I
asked in Lists, Segments, and Profiles
My email flow won't work

Hi all, I have set up an email flow but it’s working. Can I ask- When I set up a “list” do I need to add a tag? So that when I do the flow I can also select the same tag? The emails are filtering through from my website to the correct list. The email flow is triggered by the list and has a tag But the only thing I can see that might be stopping it is: There was no tag on the “list” set up…. Could it be this stopping my email flow? ThanksJ

673
stephen.trumble
Community Manager
3 years ago
C
Contributor I
crystalsqContributor I
asked in Lists, Segments, and Profiles
Best practice when migrating customer profiles

Hey!My brand has started running a multi national business and we’re looking to migrate some of our existing customers in our list to a different account under one email address. And during exporting the customer’s information to be migrated, there’s so many metrics to choose from and we’re not entirely sure what’s the best practice to migrate customer’s information fully into another account. 

3582
Taylor Tarpley
Community Manager
3 years ago
K
Contributor I
KONZUKContributor I
asked in Lists, Segments, and Profiles
Segmenting Wholesale Customers (Shopify)

Hello.We already use Klaviyo to segment retail customers. Is there a way to segment the Stores we sell to? Currently if they purchase through Shopify they are lumped into existing lists. Is there possibly a way to have tagged as wholesale customers flow into a Wholesale segment or list? We’d also love to use Klaviyo as a form of CRM where we are tracking last order dates from Stores. Is this possible? Thanks!  

8364
K
Contributor I
3 years ago
T
Contributor II
travisl1212Contributor II
asked in Lists, Segments, and Profiles
How do you add someone to a Klaviyo list after they have placed an order using WooCommerce?

Hello, I would like to do the following;once the customer place order and completed the checkout all of that information from woocommerce checkout form will go to klaviyo list there is a field in there that I wanted to use to sort the entire listingsMay I know how can I do this in klaviyo? Appreciate all of the help! Thanks!

2781
nikitavaidya
Klaviyo Employee
3 years ago
W
Problem Solver II
wernstromProblem Solver II
asked in Campaigns and Flows
Change the font used in the "back in stock" notifcation button and modal?

Hi all, just wondering if this is possible or if you can only customize the stuff already in the snippet? It seems like something that should be doable. Thanks!

5523
Mailbox Manny
Partner - Silver
3 years ago
H
Contributor I
HomeofthemallContributor I
asked in Campaigns and Flows
List flow- 2nd email not sending

I have a Flow created with a list.Email 1wait 3 minutesemail 2wait 5 minutes etc The first email is sending then no more are sending. I have smart sending switched off on all emails - I have additions filters switched on.It’s not a segment flow.I created the flow then put it live and tested it with a new email. I can't work out why it’s not sending. Please help

693
Mailbox Manny
Partner - Silver
3 years ago
A
Anonymous
asked in Sign-up Forms
Deleted Button Text in Subscribe Page Builder

I accidentally deleted the Subscribe code on the Subscribe Page Builder. Where would I find it? Or how do I reset the form so it can regenerate? Thanks!

343
Taylor Tarpley
Community Manager
3 years ago
D
Contributor I
DF2008Contributor I
asked in Email Templates and Coupons
Pulling $address1 into an flow email

Hi there I would like to pull custom data from an existing customer profile into a flow email. I am trying to pull in the first line of the address which is written under a variable called address1 was written to the profile via an API however when I use {{ address1 }} in my flows it doesn’t appear. Can anyone help?

1681
Dov
3 years ago
nzRick
Problem Solver I
nzRickProblem Solver I
asked in Campaigns and Flows
Is there an easy way to export campaign conversion data in csv format?

When I go to a specific campaign and click on the conversions tab, I’d like to export ordered products by name in csv format (for reporting purposes).I don’t see an easy way to do this… am I missing something?Currently, I’m inspecting the table with Google’s dev tool then pulling the table html to convert into csv on a 3rd party site. THEN pasting into Google Sheets and cleaning up the column that shows number of conversions and recipients in one manually (it combines the data because they’re in the same table cell.There must be a way to export this data in an easy way... Isn’t there? 

3701
Dov
3 years ago
I
ineditoNew Member
asked in Sign-up Forms
Translate form validation

Hello,Is there a way to translate the validation messages? I couldn’t find any way to do that.https://prnt.sc/10s8ilg 

1883
stephen.trumble
Community Manager
3 years ago
O
Contributor I
OhanaContributor I
asked in Lists, Segments, and Profiles
Automatically move profile to different list on user action in email

Hi there, I am currently trying to sort the profiles into different list based on their language.So far so good but there might be a few mistakes with the sorting.I’d like to add an action (button, link, whatever..) in my email that proposes the user to be moved from the list of language A to the list of language B and thus be removed from list of language A.I’d like to perform those actions automatically without having to manually exporting and reimporting to or deleting from lists.Ay suggestions for that? Thanks a lot :)

4173
S
Contributor I
3 years ago
S
Contributor I
Ski Chic-ChocsContributor I
asked in Campaigns and Flows
Account settings, basic flows issues

I need support. I thought I had installed a very basic application with a simplicity to send an automated email, but it really doesn't work well and is very archaic. I need help because when my customers buy a product I want them to receive a message with all the content of the program.The problem is this:Some customers get the email and some don't and yet they buy the same product. How to solve this problem?Thanks 

831
retention
Partner - Platinum
3 years ago
O
Active Contributor I
orilehaviActive Contributor I
asked in Lists, Segments, and Profiles
Segment based on Filled Out Lead Ad before Placing an Order

hi there! i was trying to create a segment that will include people who placed orders but only after they have filled out a facebook lead ad, and I couldn’t figure out how to create the condition - that the order was only after the ad when I create the segment...any ideas? Thank you 

1793
Dov
3 years ago
A
Contributor I
AnaContributor I
asked in Campaigns and Flows
Flow error 553 when customers reply to our sender email

HI!I created a flow, listos and everything work fine... But! When someone tries to answer the email from the Flow it sais error553.I tried and I receive when someone answer from campaigns  I work with shopify and I've already check the integración and everything is ok Please help me…Ana

695
alex.hong
3 years ago
W
Contributor IV
WebgatorzContributor IV
asked in Sign-up Forms
Legacy form example with URL redirect after clicking form submit button

Hi,I see on theis page it shows you how to add a redirect URL to a Legacy form once the submit button is clicked.https://help.klaviyo.com/hc/en-us/articles/115005249588-How-to-Add-and-Customize-a-Legacy-Embedded-Signup-Form#redirect-subscribers-to-a-new-page-after-submit4 Below is where I added that URL redirect code, shown in red, but it does not work, have I put it in the right place? only the page above with info, does not give a full example added to a form, am I supposed to remove some bits from the button code if using URL redirect? Thank you for any help, really appreciate it. accordance with our Privacy Policy</p>   </form>   </div></div>  <script type="text/javascript"> KlaviyoSubscribe.attachToForms('#email_signup', {   hide_form_on_success: true,   success_url: "https://www.example.com/thank-you" });</script><script type="text/javascript" src="//www.klaviyo.com/media/js/public/klaviyo_subscribe.js"></script><button onclick="

14328
W
Contributor IV
3 years ago
J
Contributor II
jocallierContributor II
asked in Lists, Segments, and Profiles
Web feed with different personalized products per profile

Hello.I’m looking to send personalized products recommendations to subscribers using dynamic blocs.The product recommendations will be a JSON feed from another system.I was wondering if I could use a web feed with products per profile. Is there a specific structure that I should follow ?Or maybe there’s another way to import individual recommendations into a customer profile ? Thanks !

5487
Dov
3 years ago
JustJassy
Contributor I
JustJassyContributor I
posted in Lists, Segments, and Profiles
What Are the Different Ways You're Accumulating Email Addresses?

Hello!Would like to ask what are your different ways in accumulating email addresses. Hope you can share with me :)Thank you!

1377
I
Contributor II
3 years ago
D
Contributor I
Derick_nycContributor I
asked in Integrations and Reviews
Can't Integrate Typeform

I am trying to connect my typeform quiz to klaviyo. I click integrate, then select “Advanced Options” then “only sync specific forms” i copy and past the form id as show in the how to guide. “OvXTX6fP” and select “connect to typeform”. It brings me to the page ive screen shot below. Ive tried checking typeform status but everything is good. Can anyone tell me what I am doing wrong? 

2569
Mailbox Manny
Partner - Silver
3 years ago
D
Contributor I
DF2008Contributor I
asked in Email Templates and Coupons
Looping through Products in Placed Order using Custom HTML

Can someone advise on how to loop through multiple ordered items when using a custom HTML order confirmation page. I can see a lot of documentation on how this is done via the block editors but nothing on how this would be done when using my own HTML page. Additionally I saw someone else asked a similar question  here however the chosen answer seems like it was again showing the person how to use the block editor which is not what I want to do.  

10381
alex.hong
3 years ago
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