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10827 Topics
B
Contributor I
Byron1989Contributor I
asked in Sign-up Forms
All Klaviyo Newsletter sign ups marked 'Email Never subscribed'

I have a pop up email form. For new customers to sign up for the marketing emails and get a discount. However whenever this form is filled in a new profile is created but the user is not added to my newsletter list and is instead marked with “Email Never Subscribed” 

904
ArpitBanjara
Principal User I
4 months ago
B
Contributor I
Billybee12hujContributor I
asked in Email Templates and Coupons
Product Variant not displaying in order and shipping confirmation emails

Hello ive searched everywhere even contacted support but no help given. The product image is showing my featured product image rather than the variant image.    This is the current dynamic image variable which is provided in klaviyo template.   

863
ArpitBanjara
Principal User I
4 months ago
K
Contributor II
kathleenkcuContributor II
asked in Sign-up Forms
How can I find out who signed up for each version of the opt-in a/b test that I made?

Hello,Just a little background why I need this info. Every month, we pick 1 winner of 100pcs of that product we sell. Recently, I set up an a/b test for our sign up form and created another variation of the offer.Now, I want to know which variation they signed up from so I know what to send to the winner. Is there a way to find this? Thank you!

162
K
Contributor II
4 months ago
L
Problem Solver I
laurtondigitalProblem Solver I
asked in SMS
Create new profile via API with phone number only

Hi there, I have a website that I’m looking to add a custom styled SMS sign-up form too.We currently have an email only sign-up that captures users emails, but now want to offer an SMS only sign-up as well.I’ve updated from v1 API to the latest for the email form and that works fine.However creating a new subscriber with only the phone_number field and no email seems to silently fail. I get a success response, yet no data in SMS list within Klaviyo.If i test with a hardcoded email attached then it goes straight through. Is it possible to create a new subscriber with phone_number only?Or is an email mandatory when posting to the subscription endpoint using ajax - https://a.klaviyo.com/client/subscriptions/?company_id=XXXXXXX Here is the reference doc I have been referring too:https://developers.klaviyo.com/en/reference/create_client_subscription I have Single opt-in enabled too. Thanks in advance.

694
L
Problem Solver I
4 months ago
M
Contributor I
MatthewRContributor I
asked in Accounts and Settings
How do I update my product prices?

I need to update all of the prices for the products we sell. I can’t find a way to do this besides going through each individual email with the products listed. There must be a better, more efficient way. Please advise.

1092
M
Contributor I
4 months ago
I
Contributor I
IamGratefulContributor I
asked in Campaigns and Flows
Personalization

What is the formula to personalize if someone doesn’t have a name registered. Leaving it blank doesn’t work. I’d like it to say Hi there, instead of blank. This is what I am using but I would like it to fix caps if the person hasn’t entered with no caps. {{ first_name|default:'Hi there' }}!Thank you, 

562
I
Contributor I
4 months ago
M
Problem Solver I
matt.kennedyProblem Solver I
asked in Sign-up Forms
The phone number field doesn't accept Australian landline numbers

My client has a sign-up form embedded on their Australia-based Shopify store. The Phone Number field is set to Aus by default, and it accepts Aus mobile phone numbers.However, it doesn’t accept Aus landline numbers, no matter what format we try to add it in. It just keeps saying “This number is invalid”.Not everyone is going to have a mobile number they want to add in, and the nature of the form means a higher than average number of users may want to add their office landline number instead.How can we tell the field to accept landline numbers?

172
M
Problem Solver I
4 months ago
B
Contributor I
bananabotContributor I
asked in Accounts and Settings
Warning Unverified Sender

I set up our branding domain in Settings to “send.[domainname].com” - it IS verified. I then sent emails from sender address “info@[domainname].com’ and they are still being flagged in inboxes with “Warning Unverified Sender” Do I need to change the sender email address? to what?  I have read the help articles but have been struggling with this for hours. 

1042
B
Contributor I
4 months ago
J
Problem Solver I
JennaMcNaProblem Solver I
asked in Campaigns and Flows
Avoiding wlecome flow being triggered when importing subscribers

Hi,I’m spent a lot of time reading Kalviyo help pages, chatting with support and had some great help from this community.  Thanks.  I just need to figure out two more things and I think I’m good :)I wondered if anyone can help? I have a mailchimp list of subscribers to import (the are all double opt in subscribed), I need to import them to Klaviyo, but I don’t want my welcome flow to be triggered (a mistake I made previously).  Can I deactive the welcome flow, import the subscribers CSV and then reactive the welcome flow after the subscribers all in Klaviyo?  Will this avoid them being sent the flow? An aside, I have lists and segments set up for various list and I have a rule saying ‘ has subscribed at least once over all time’  - I just wanted to check that the term ‘over all time’ won’t mean that unsubscribed profiles get included still because they subscribed at least once over all time despite unsubscribing…. i hope that makes sense.  Obviously I’ll exclude unsubscribed profiles f

1749
SwannyVT
Problem Solver II
4 months ago
B
Problem Solver I
BenProblem Solver I
asked in Campaigns and Flows
How to fix spacing before bullets in new editor?

Hi There,I haven’t found answers that address this in the new editor but bullets have way too much space before them, which separates the bullets from the text above.This obviously creates a disjointed reading experience… How to we apply normal paragraph spacing to bullets and remove the space above the bullets?Cheers, Ben

996
stephen.trumble
Community Manager
4 months ago
T
Contributor I
talonwrContributor I
posted in Integrations and Reviews
Klaviyo Reviews Updates

Are there plans to update the Klaviyo Reviews app any time soon? Hasn’t really gotten any love since the launch

403
hansen
Klaviyo Employee
4 months ago
L
Contributor I
loudmouthContributor I
asked in Integrations and Reviews
Typeform > Klaviyo Integration

Hey there!I believe I’ve followed all the instructions correctly to integrate Typeform with Klaviyo. I have synced the 5 Typeform questionnaires that I want data pulled from into Klaviyo and have created lists or segments for where I want the data to go. I’ve tested these Typeforms and Klaviyo isn’t picking up the email addresses or any of the data. Klaviyo is also not picking up some of the Typeforms that I’ve synced, but it’s picking up old ones. Yes, all my Typeforms include a single email input question and yes, I’ve deleted the integration and started again.I saw a few other community members asking similar questions and the responses stated that Klaviyo needs to know about variables before it can pick up the data. Could somebody please elaborate on this?

2183
chloe.strange
Community Manager
4 months ago
B
Problem Solver I
BenProblem Solver I
posted in Email Templates and Coupons
REQUEST: Support tabbed browsing - read why!

Hi There,Online software is painfully slow but tabbed browsing helps.e.g. Say you need to reference multiple other emails/templates, open the reference emails/templates in separate tabs - right? Nope.At least not in Chrome for Mac. I can’t command-click/right-click to open multiple templates or even preview multiple templates in different tabs.Removing this breaks a basic, fundamental feature of all web browsers and makes working in Klaviyo incredibly inefficient (see how the option is removed in screenshots?).Please support tabbed browsing (at least support opening template previews in tabs) so we can be much more productive in Klaviyo.And if I’m missing something basic or if anyone knows how to force Chrome’s Command-click shortcut to open links in new tabs, then I’m all ears!Cheers, Ben  

151
Taylor Tarpley
Community Manager
4 months ago
B
Problem Solver I
Barking HugsProblem Solver I
asked in Email Templates and Coupons
Multiple coupons being created in Shopify

Hi,I created a new subscriber flow that sends emails to people who have signed up from the form pop up on our website.As part of the flow, the new subscriber receives an email with a 20% off coupon.That works fine. The only oddity is that on the Shopify side, a new coupon is being created almost every day. Any ideas how to stop this?  

272
B
Problem Solver I
4 months ago
V
Contributor I
VincentVVVVContributor I
asked in Sign-up Forms
Subscription form using custom properties

Hello, I created a subscription form display in front end of the website, and I want to received after submiting the form the properties “$language”. <form id="newsletter" action="//manage.kmail-lists.com/subscriptions/subscribe" method="GET" > <input type="hidden" name="g" value="XXXXXX"> <input type="hidden" name="$fields" value="$consent"> <input type="hidden" name="$list_fields" value="$consent"> <input type="hidden" name="$language" value="NL">For now I cannot find in klaviyo BO the language value of the input. I tryed to pass ‘$language’ into the value of $fields but not working. How can I pass properties througth the form. Do I need to edit $fields or $list_fields values ? 

321
M
Partner
4 months ago
M
Partner
MaxbuzzPartner
asked in Accounts and Settings
Issue in accessing signup form section of community

Not able to access Signup forms category or any discussion related to this category.  

122
M
Partner
4 months ago
B
Contributor I
BambinoContributor I
asked in Accounts and Settings
Connect my own app Shopify to Klaviyo

Hi, I'd like to connect my own Shopify app to klaviyo, it's not a store, it's an app. I need to send emails to my users when they approach a usage limit to warn them to change plans. How can I do this?

181
ArpitBanjara
Principal User I
4 months ago
P
Contributor I
phuContributor I
asked in Campaigns and Flows
Open a browser with push notification

Hi guys, I’m wondering if are there anyway that I can send a push notification campaign, when user tap that notification, instead of opening the app, it will open browser and direct to the link I wanted

911
M
Partner
4 months ago
Natalie Gwynn
Klaviyo Employee
Natalie GwynnKlaviyo Employee
posted in Sign-up Forms
SPAs support for form targeting

As of July 10, 2024, Klaviyo now supports URL targeting for sign-up forms in Single Page Applications (SPAs), in addition to regular URL targeting. This extended functionality ensures seamless and accurate form targeting for dynamic, modern web applications, allowing you to display specific sign-up forms based on the dynamically changing content users view within SPAs.  However, please note that the "Don't show on certain URLs" option is not currently supported for SPAs, so you cannot exclude specific URLs from displaying forms in these applications.

320
Natalie Gwynn
Klaviyo Employee
4 months ago
J
Contributor I
JimiBContributor I
asked in Campaigns and Flows
Events for internal alerts in flow

Hi there,I’d like to set up a flow that functions like an abandoned cart flow, but instead of emailing the customer it creates an internal alert that emails members of the team so that we can reach out personally to these potential donors. The issue I’m having at the moment is the way I’ve set it up it sends an internal alert, but I’m assuming by default these email alerts won’t have any information other than letting us know a user has an incomplete donation.I’ve set up a flow that adds a profile property to users who begin donating to us but then don’t complete payment, is there a way I can use event tags or some other method so that the email contains the details of the user who triggered the flow? Edit: Added how the flow is currently looking to (hopefully) clarify. 

1103
M
Contributor I
4 months ago
P
Contributor I
Peterlandis1Contributor I
asked in Campaigns and Flows
Auto send email when new product is added to feed

I’ve successfully set up an XML feed in my Klaviyo account from my wordpress website. I’d like to create a flow so that it auto sends to my email list when a new product is added to my feed. Any help here would be greatly appreciated!

634
P
Contributor I
4 months ago
K
Contributor I
karanShahContributor I
asked in Integrations and Reviews
Klaviyo is unable to connect to Magento Server for OAuth Handshake.

I am trying to integrate Klaviyo with our Magento 2 store and for that i have follow the Klaviyo configurations. But i am not able to integrate Klaviyo with our staging store and i am facing below error.Error :Klaviyo is unable to connect to Magento Server for OAuth Handshake.Url tried was: https://alpha.magedelight.com/oauth/token/requestPlease ensure that both /oauth/token/request and /oauth/token/accessare accessible 

10996
M
Contributor I
4 months ago
N
Contributor I
npstudio
asked in Campaigns and Flows
[Shopify] Back in Stock email — dynamic subject line?

Hi there, We’re trying to use product titles in Back in Stock emails, but it’s not picked up in the subject line. We’re using this:{{ catalog_item.title }} is back in stockThe code above works perfectly well in the body of the email. Is the catalog_item variable simply not available in the subject line? I couldn’t find anything in the docs. Any help appreciated, thanks very much.

612
N
Contributor I
4 months ago
B
Bllza FlorentineNew Member
asked in Accounts and Settings
Shopify Integration

Im trying to integrate a shopify store to klaviyo. the url of the store is in format xxx-yyy.it how do i make it to the format  mystore.myshopify.com 

322
N
Contributor I
4 months ago
DevinEngle
Contributor I
DevinEngleContributor I
asked in Lists, Segments, and Profiles
Best practices for pushing profiles from a POS to Klaviyo via API - adding to list and subscription?

This question is specific to pushing customer profiles from a point-of-sale database to Klaviyo via API. We could set an opt-in to email marketing flag in the user-interface of our POS for a cashier to adjust. If the customer at the cash register states they want to join the email list and provides their email address, what best practices would you recommend from that point forward? Would you recommend sending the profile to Klaviyo as subscribed or as never subscribed? Should the profile be added to a list? Should that list be single-opt-in or double-opt-in?  Then if a customer is ever at the cash register and says they no longer want to receive emails, should we push that to Klaviyo as unsubscribed or as suppressed? If a customer is ever at the cash register and says they are not getting the email but really want to (and they perhaps unsubscribed in the past -- our clients report this is a frequent occurrence), if we push them as subscribed, will that take priority over any previous

551
M
Partner
4 months ago
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